Careers

Make An Impact with Us

At SimplyGo, we revolutionise urban mobility by providing trusted and convenient payment solutions. Join us to be part of a forward-thinking team that enables seamless journeys through innovation and value creation. You'll be able to contribute to meaningful advancements that enhance daily lives and everyday experiences.

If you are passionate about making a positive difference and thrive in a culture of excellence and respect, we invite you to be part of our journey towards a more sustainable future.

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Why Choose SimplyGo?

We invest in our talent, nurturing our employees through continuous learning and development opportunities that support both personal and professional growth.

Join us if you want to be part of a team that is:

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Innovative

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Inclusive

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Purposeful

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Passionate

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Empowering

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Open

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Positive 

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Excellent

Career Opportunities

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Responsibilities

  • Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
  • Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
  • Type of calls consist and not limiting to
    • Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
    • Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
    • Point to point enquiries from customer
    • SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
    • Perform out bound calls to customers who leave callback
  • Ensure proper recording of conversation with customer in the call centre system
  • Meet/exceed all individual and team key performance indicators (KPI) set by the management
  • Maintain a positive and helpful approach in interactions with all customers
  • Able to work during weekend and perform OT when necessary
  • Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements

  • Customer service mindset
  • Good communication skills and pleasant disposition
  • Need to work on shift patterns, inclusive of weekend 
  • Have previous experience in call centre is highly preferred
Apply

Responsibilities

  • Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges
  • Assist customer in top up, card refunds or card claims
  • Assist in dispatch duties

Requirements

  • Customer service mindset
  • Good communication skills and pleasant disposition
  • Need to work on shift patterns, inclusive of weekend and public holiday
  • Comfortable to work in different locations