Careers

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist of and not limiting to:
  • Concession related matters (i.e. loss of card/replacement procedure/extension issues/application issues)
  • Filing of claims for customer (i.e. over-deduction/failure to exit/double deduction)
  • Point to point enquiries from customer
  • SimplyGo related issues (i.e. Simple Technical issue, investigation of mismatch fare)
  • Perform outbound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team Key Performance Indicators (KPI) set by the management (50 inbound calls, handling time on call, QA team for service standard)
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekends and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

As a Senior Officer in our team, you will play a pivotal role in ensuring seamless and accurate bus service information update at all Bus Stops and MRT Stations. You will also be involved in new projects and initiatives for Public Transport information and solutions at SimplyGo.

• Understanding Bus Service Network Changes and the impact in the Public Transport Sector
• Work with the team and other stakeholders, which includes the relevant authorities to ensure Network Changes are updated and implemented on time and accurately on the various platforms
• Manage the performance of Contractors in meeting the requirements and service level agreements
• Preparation of updating works and ensure various databases and information library are kept up-to-date and backup is done regularly
• Support in the various projects and initiatives for Bus Network Changes and overall integration of the various modes of Public Transport Information
• Manage the engagement and communications with key stakeholders and partners (internal and external)
• Any other ad-hoc duties assigned

• Able to effectively engage stakeholders and partners
• Committed team player with good communications and interpersonal skills
• Proficient with Microsoft Office and good with Excel
• Keen interest in working with data and attention to details
• Pro-active self-starter with an analytical and creative mind and willingness to learn

• Manage the storage and safekeeping of Spare Parts in the TSP Storerooms
• Perform daily sorting, picking and packing of Spare Parts to ensure inventories in TSP Storerooms are stored in the correct place and order
• Coordinate and assist in the day-to-day supply chain operations. (e.g. part exchanges, ad-hoc distribution of parts to stations, etc.)
• Perform detailed checks for all incoming / outgoing Spare Parts to ensure alignment with documents
• Perform detailed checks and testing to ensure Spare Parts are received in order and good condition
• Assist in preparing, developing and managing various documentation (e.g. Handover/Takeover Forms, Reports, etc.)
• Ensure good housekeeping, overall cleanliness and safe working conditions in the TSP Storerooms
• Perform periodic stocktaking to maintain inventory accuracy and management
• Assist on printing and pasting of Asset Labels for the Spare Parts
• Perform configurations to repaired/new Spare Parts to ensure they are operationally ready for usage
• Keep track on the movement of parts by inputting and updating Assets’ information into TSP’s Maintenance Management System (MMS) and documents
• Perform any other duties as instructed by Engineer / Supervisor

• ITE or Higher NITEC in Business Administration / Supply Chain Management or any other relevant field
• Punctual and disciplined. Able to work on shift arrangements (0700-1630 / 1300-2230), including weekends & public holidays. Comfortable with working overtime if required
• Possess Singapore Class 3 Driving License
• Basic computer skills & knowledge required (e.g. Microsoft Excel and Word)
• Knowledge and hands-on experience on Enterprise Resource Planning (ERP) Systems (e.g. ServiceNow, SAP, Maximo, Oracle) will be an advantage
• Possess strong ability and accuracy in terms of receiving and processing instructions/information

• Plan, manage, and execute the full lifecycle of assigned technology and business projects, covering scope, timelines, costs, risks, and deliverables.
• Prepare and maintain project documentation, including project plans, risk registers, change requests, and stakeholder communications.
• Act as Scrum Master for assigned Agile teams, facilitating Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Support Product Owners in backlog refinement, sprint planning, and prioritization to achieve sprint goals.
• Coordinate with internal teams, external vendors, and cross-functional stakeholders to align schedules and resources.
• Support incident management by assisting with triage, impact assessments, coordination of resolution efforts, and documentation of actions taken.
• Assist in planning and coordinating deployment activities, including system releases, updates, and hotfixes, and monitor post-deployment health.
• Build and maintain strong relationships with business users, product owners, technical teams, and vendors, ensuring clear progress reporting and timely escalation of risks or blockers.

• At least 3 years of experience in project management, Agile delivery, or a related role.
• Hands-on experience as a Scrum Master, Project Coordinator, or Junior Project Manager is advantageous.
• Strong knowledge of Agile frameworks (Scrum, Kanban) and familiarity with project governance practices.
• Excellent planning, coordination, and facilitation skills, with the ability to manage competing priorities.
• Strong stakeholder engagement and communication skills.
• Ability to work under pressure and escalate issues effectively when needed

• Review Cyber Security Advisories and follow-up with the respective teams for proper closure of action items.
• Conduct user access & account review and follow-up with users on a proper closure of action items.
• Perform Vulnerability Assessment on critical IT Assets and work with the respective teams to identify and address the potential threats. 
• Proactively review and investigate security events or alerts so as to identify any potential indicators of compromise and work with the respective team to address them on a timely manner.
• Operate and support the Cryptography Key Management System including Health Checks, personalization of Secure Access Modules, as well as liaising with Maintenance Contractor to address technical & security issues.
• Preparation of monthly security reports.
• Assist and support Cyber Security Awareness Training or exercises as well as IT Disaster Recovery activities.
• Supporting corporate security initiatives and project implementations.
• Assist in the management of Privileged Access Management and security monitoring tools.
• Support the team in managing any security incidents, alerts and any ad-hoc security appliances maintenance including beyond office hours.

• Min. Diploma or above in Cybersecurity, Computer Science, Information Systems or equivalent.
• Both Fresh graduates and candidates with 1-2 years of relevant IT experience are welcomed to apply. On-the-job training will be provided.
• Good hands-on knowledge in the IT Systems (e.g. Wintel, Linux, Virtualisation) or Network domain.
• Good knowledge on Cyber Security Practices, incident response methodologies, vulnerability management and relevant technologies.
• Good knowledge on Microsoft Azure security technologies.
• Good Hands-on experience working with any cloud service provider is a plus.
• Security Screening will be required for potential candidates.

A Corporate Customer Service Support officer provides customer services and operational support to the department. 

This role serves as a central point of contact for external corporate customers and internal stakeholders and is vital in promoting productivity and supporting the overall success of the DLP business. 

• Provide support for Corporate Fleet on day-to-day functions e.g. registration/de-registration of corporate vehicles, follow up on renewal of fleet cards and credit card expiry date, blacklisting requests and tracking of refunds etc. 
• Manage incoming phone calls and identify customers' needs to achieve satisfaction 
• Provide accurate and complete information by using the Power BI system, Corporate APP portal  
• Build sustainable relationships and trust with corporate customer accounts. 
• Manage and address any corporate customer complaints or an issue with product or service by providing appropriate solutions and alternatives. 
• Work closely with internal stakeholders, to ensure the request from corporate customers are managed and delivered on time 
• Generate reports for reconciliation purposes for corporates customers 
• Generate reports for senior management e.g. monthly reports to MAS  
• Follow up on bad debt collection from corporate customers  
• Perform any other duties assigned from time to time. 

• Proven customer support experience and stakeholder management 
• Excellent verbal and written communication for internal and external interactions. 
• Ability to build and sustain rapport with corporates customer and stakeholders 
• Capability to identify and resolve issues promptly 
• Strong organisational abilities to manage schedules, files, and tasks efficiently. 
• Effective time management and prioritisation skills. 
• Attention to detail in handling documents and data entry. 
• Active listening skills to understand and address inquiries effectively. 
• Ability to convey information clearly and concisely. 
• Professional phone etiquette and interpersonal skills 
• Flexibility to adapt to changing priorities and handle unexpected situations. 
• Critical thinking skills to offer innovative solutions. 
• Ability to work under pressure and meet deadlines. 
• Competence in using various software applications and online tools. 
• Proficiency in email and internet communication. 
• Proficient with computer skills e.g. word, excel (vlookup, pivot)