Careers

• Provide support for Corporate Fleet on day-to-day functions eg. registration/de-registration of corporate vehicles, follow up on renewal of fleet cards and credit card expiry date, blacklisting requests and tracking of refunds etc.
• Manage incoming phone calls and identify customers' needs to achieve satisfaction
• Provide accurate and complete information by using the Power BI system, Corporate APP portal
• Build sustainable relationships and trust with corporate customer accounts.
• Manage and address any corporate customer complaints or an issue with product or service by providing appropriate solutions and alternatives.
• Work closely with internal stakeholders, to ensure the request from corporate customers are managed and delivered on time
• Generate reports for reconciliation purposes for corporates customers
• Generate reports for senior management eg. monthly reports to MAS
• Follow up on bad debt collection from corporate customers
• Perform any other duties assigned from time to time.

• Proven customer support experience and stakeholder management
• Excellent verbal and written communication for internal and external interactions.
• Ability to build and sustain rapport with corporates customer and stakeholders
• Capability to identify and resolve issues promptly
• Strong organisational abilities to manage schedules, files, and tasks efficiently.
• Effective time management and prioritisation skills.
• Attention to detail in handling documents and data entry.
• Active listening skills to understand and address inquiries effectively.
• Ability to convey information clearly and concisely.
• Professional phone etiquette and interpersonal skills
• Flexibility to adapt to changing priorities and handle unexpected situations.
• Critical thinking skills to offer innovative solutions.
• Ability to work under pressure and meet deadlines.
• Competence in using various software applications and online tools.
• Proficiency in email and internet communication.
• Proficient with computer skills eg. word, excel

• Work in the Agile team and work closely with Product Owners, Business Analysts and other team members to achieve common goals.
• Develop/maintain functionalities to support EZ-Link’s Transit and Payment eco-system and legacy applications.
• Participate in activities such as design, tasks estimation, development, unit testing, releases and production support.
• Improve code quality and perform code reviews.
• Develop/maintain automated unit test scripts, perform unit testing and validation of requirements with BA/users/stakeholders.
• Perform investigation/troubleshooting of issues raised on mobile application/microservices/applications.
• Keep up-to-date with new technologies, explore and experiment technologies that will help to improve technical efficiencies.
• Provide training to end users and documentation to support knowledge transfer.
• Develop Proof-of-Concept for new ideation or initiatives.
• Identify areas of improvement, improve development efficiency and application quality.
• Conduct and lead code review session.

Requirements

• Preferably with a Degree in Computer Science/Information Systems or relevant field.
• Preferably more than 3 years of software development experience.
• Have knowledge/experience in Agile Methodology.
• Proficient in Kotlin, or Java.
• Proficient in Spring Boot framework, and native SQL.
• Experience in Azure SQL, Redis and Oracle will be an advantage.
• Experience with Sonar Qube, Docker containers, Orchestration tools, Elastic Search & Kibana (ELK), Grafana, Jira and Confluence will be an advantage.
• Experience or possess knowledge in Payments domain (eg. QR, payment flow), secured API/Web Service, OAuth security framework and JWE/JWS will be an advantage.
• Well organized, good interpersonal, multi-tasking and communication skills

• Seniority Level - Executive
• Skills
• Spring Boot
• Vue.js
• Kotlin
• Elasticsearch
• Unit Testing
• Docker Products
• Java
• JavaScript
• Agile Methodologies
• React.js
• Software Development

Job Summary: We are seeking a dynamic and creative Social Media Manager to join our Corporate & Marketing Communications team. In this role, you will collaborate with our appointed agency to develop engaging social media content that promotes interest in SimplyGo’s products and services, with the longer-term objective of fostering a community of SimplyGo advocates. You will also work with the agency to manage social media queries, ensuring that customers’ issues are addressed. This is an excellent opportunity for a motivated, service-minded individual with a passion for social media and a knack for creating compelling content.

Key Responsibilities:

• Assist in developing and implementing social media strategies to increase brand awareness and engagement, acquisition, and usage of SimplyGo’s products and services.
• Work closely with the appointed agency to create and schedule social media content on SimplyGo’s social media accounts on Facebook and Instagram. There may be occasional need to create social media posts on your own for urgent notices such as Ticket Office closures and official announcements.
• Propose appropriate social media content and media buy strategies, for either a standalone campaign or as part of an integrated marketing communications campaign, to achieve campaign goals. This includes tracking relevant metrics to measure campaign success.
• Manage ad campaigns to optimise FB/IG ads within campaign budgets and analyse the ad performance, focusing on improving performance and ad ROIs.
• Review quarterly reports generated by appointed agency to track performance and identify areas for improvement and opportunities.
• Consolidate and provide relevant social media data for reporting purposes and be able to benchmark results against industry standards.
• Serve as the middleman between the appointed agency and internal departments to resolve and escalate customer issues surfaced through SimplyGo’s social media channels in a timely and professional manner. To come up with proposed replies, when required, according to SimplyGo’s tone of voice.
• Stay up to date with the latest social media trends, tools, and best practices, and be open to exploring new ideas.
• Work with internal and external stakeholders to ensure timelines and deliverables are met for the execution of campaigns
• Assist in ad-hoc duties including training SimplyGo’s chatbot to ensure high response accuracy and managing walk-in customers when needed.

Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field is preferred.
• A minimum of 5 years of working experience, with at least 2 years in social media management.
• Strong understanding of social media platforms and their respective audiences.
• Proficiency in social media management tools (especially Meta Business Suite).
• An independent team player who is resourceful, committed, dependable, and able to multitask and thrive in ambiguity

·       Possesses the ability to generate innovative content ideas, creative thinking and strong analytical skills.

• Strong written and verbal communication skills. Being effectively bilingual is a plus.

Preferred Skills:

·       Experience working with social media agencies.

·       Experience in managing digital ads – Meta ads (FB and IG), Tik Tok, Google ads.

·       Creative thinking – Keep up with trends to propose new and exciting campaign ideas. 

·       Some proficiency in at least one graphic design software such as Photoshop, Illustrator, InDesign, etc. Knowledge in video editing tools is a plus but not mandatory.

·       Some familiarity with SEO and web traffic metrics.

What We Offer:

• Competitive salary and benefits package.
• A supportive and open work environment.
• Opportunities for professional growth and development.
• Hybrid work arrangement.

·       Attend to enquiries, primarily incoming calls through the hotline or other channels such as email

·       Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries

·       Type of calls consist of and not limiting to:

o   Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)

o   Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)

o   Point to point enquiries from customer

o   SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)

o   Perform out bound calls to customers who leave callback

·       Ensure proper recording of conversation with customer in the call centre system

·       Meet/exceed all individual and team Key Performance Indicators (KPI) set by the management (50 inbound calls, handling time on call, QA team for service standard)

·       Maintain a positive and helpful approach in interactions with all customers

·       Able to work during weekends and perform OT when necessary

Other adhoc duties as assigned by Team Leaders or Supervisors

·       Have previous experience in call centre is highly preferred or customer service experience

·       A team player with good interpersonal and communications skills

·       Self-motivated and able to work independently with minimal supervision

You will support the Manager and work with VP, Human Resources in developing and executing strategies and programmes that enhance the company culture and increase employee engagement. This role will work closely with HR leadership and various business units to ensure that employees are motivated, empowered, and aligned with the company’s vision and values.

Job Responsibilities:

1. Culture Development and Maintenance
• Lead the design and implementation of programs that promote the company’s core values and culture.
• Act as a culture ambassador, working with internal teams to ensure cultural alignment across all levels of the organization.
• Conduct culture assessments and provide actionable insights to enhance the work environment.
• Collaborate with leadership to maintain a strong, inclusive, and diverse workplace culture.
2. Employee Engagement Strategies
• Develop and execute engagement initiatives that enhance employee satisfaction and retention.
• Lead employee surveys, analyze results, and develop action plans at Corporate level to improve employee engagement.
• Organize events and campaigns that promote team spirit, wellness, and recognition of employee achievements.
• Partner with managers to identify areas of improvement and design programs to foster engagement.
3. Communication and Collaboration
• Facilitate open communication across the organization by developing platforms that encourage dialogue, feedback, and transparency.
• Act as a liaison between employees and management to address concerns and promote positive workplace relationships.
• Communicate and promote engagement programs, ensuring employees are well-informed about opportunities for involvement.
4. Data Analysis and Reporting
• Monitor employee engagement metrics and prepare regular reports on key performance indicators (KPIs).
• Analyze trends from engagement surveys and other feedback mechanisms to improve engagement strategies.
• Utilize data to recommend improvements to organizational culture and engagement practices.
5. Diversity, Equity, and Inclusion (DEI)
• Promote diversity and inclusion initiatives that foster a sense of belonging within the workplace.
6. Talent Retention and Development
• Assist in designing employee onboarding processes that introduce new hires to the company’s culture and values effectively.
• Engage in talent retention strategies that reduce turnover and enhance employee satisfaction.
7. Corporate Social Responsibility (CSR)
• Assist in developing and executing community engagement initiatives including volunteer activities, partnerships with local non-profits, and community outreach programs to create a positive social impact.
8. HR Governance
• Assist in implementing HR policies and procedures that align with legal requirements and organizational standards, ensuring compliance with labor laws and ethical practices.
• Assist in HR audits to identify compliance gaps and potential risks and implement corrective actions to ensure effective governance and adherence to company policies.
• Assist in managing employee relations by addressing grievances, resolving disputes, and ensuring fair treatment in line with company policies, fostering a positive work environment.

•  At least 2 years working experience in HR, organizational development, or employee engagement roles.
• Proven experience in driving culture and engagement initiatives.
• Strong interpersonal and communication skills.
• Ability to analyze data and translate findings into actionable strategies.
• Knowledge of best practices in organizational culture, employee engagement, and DEI.
• Ability to manage multiple projects and collaborate with cross-functional teams.

·       Manage the storage and safekeeping of Spare Parts in the TSP Storerooms

·    Perform daily sorting, picking and packing of Spare Parts to ensure inventories in TSP Storerooms are stored in the correct place and order

·     Coordinate and assist in the day-to-day supply chain operations. (e.g. part exchanges, ad-hoc distribution of parts to stations, etc.)

·       Perform detailed checks for all incoming / outgoing Spare Parts to ensure alignment with documents

·       Perform detailed checks and testing to ensure Spare Parts are received in order and good condition

·    Assist in preparing, developing and managing various documentations (e.g. Handover/Takeover Forms, Reports, etc.)

·    Ensure good housekeeping, overall cleanliness and safe working conditions in the TSP Storerooms

·    Perform periodic stocktaking to maintain inventory accuracy and management

·    Assist on printing and pasting of Asset Labels for the Spare Parts

·    Perform configurations to repaired/new Spare Parts to ensure they are operationally ready for usage

·   Keep track on the movement of parts by inputting and updating Assets’ information into TSP’s Maintenance Management System (MMS) and documents

·    Perform any other duties as instructed by Engineer / Supervisor

·    ITE or Higher NITEC in Business Administration / Supply Chain Management or any other relevant field

·   Punctual and disciplined. Able to work on shift arrangement (0700-1630 / 1300-2230), including weekends & public holidays. Comfortable with working overtime if required

·    Possess Singapore Class 3 Driving License

·    Basic computer skill & knowledge required (e.g. Microsoft Excel and Word)

·   Knowledge and hands-on experience on Enterprise Resource Planning (ERP) Systems (e.g. ServiceNow, SAP, Maximo, Oracle) will be an advantage

·    Possess strong ability and accuracy in terms of receiving and processing instructions/information

Oversee Daily Operations at Ticketing Service Centre (TSC)

• Ensure service standards and quality are met and exceeded by monitoring of the Area/Duty Supervisor (AS/DS) team and service audit performance.
• Oversee customer complaints, compliments and manage feedback with various AS/DS arising from TSC operations.
• Responsible for liaising with internal stakeholders as well as managing contract of external contractors for maintenance of TSCs as well as the equipment within.
• Ensure operations and security requirements of TSCs meet established guidelines.
• Investigate discrepancies involving cash and/or tickets with the usage of CCTV system.

Oversee Daily Operations Support with Public Transport Operator (PTO)

• Responsible for liaising with PTO on daily operations matters between TSC and Passenger Service Centre (PSC).
• Supporting Notebox operations of TUK-A (Top Up Kiosk-A).

Staff Interview and Counselling

• Conduct interviews for potential employees when the need arises to recruit new staff.
• Counsel staff for non-compliance with Operations Procedures, discrepancies or customers’ complaints.
• Identify staff training needs and recommend follow-up programs to improve staff performance.

Cash Float Monitoring

• Monitoring of cash floats issued to permanent CSOs (TSCs) and relief sets (at Helpdesk).

Updating Of Operations Manual 

• Update operations manual periodically or on ad-hoc basis to align with audit requirements.

Investigate and Verify Any Violation Arising From AS Audit Check

• Investigate and revert to Auditors regarding cases involving CSOs breaching procedures.
• Investigate and report on cases pertaining to issues highlighted during audit reviews and surprise counts at TOs.

General Operational Duties

• Oversee customer feedback management.
• Submission of Purchase Order and IT request.
• Monitor and assess staff performance and monthly reporting on AS team audit performance.
• Liaise with various departments to address outstanding issues and improve current existing work process.
• Required to work on weekends to support national projects (where necessary).
• Any ad-hoc additional duties as instructed if required

•  At least 1 years working experience in operational roles.
• Strong interpersonal and communication skills.
• Ability to analyze data and translate findings into actionable strategies.
• Ability to manage multiple projects and collaborate with cross-functional teams.