Careers

Make An Impact with Us

At SimplyGo, we revolutionise urban mobility by providing trusted and convenient payment solutions. Join us to be part of a forward-thinking team that enables seamless journeys through innovation and value creation. You'll be able to contribute to meaningful advancements that enhance daily lives and everyday experiences.

If you are passionate about making a positive difference and thrive in a culture of excellence and respect, we invite you to be part of our journey towards a more sustainable future.

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Why Choose SimplyGo?

We invest in our talent, nurturing our employees through continuous learning and development opportunities that support both personal and professional growth.

Join us if you want to be part of a team that is:

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Innovative

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Inclusive

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Purposeful

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Passionate

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Empowering

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Open

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Positive 

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Excellent

Career Opportunities

Responsibilities

Process Transit Claims

  • Investigate and process Transit Claims for all card types (CePAS, Bank Card & SimplyGo EZ-Link/Concession) within SLA.
  • Attend to customer enquiries pertaining to refund matters.
  • Inform customer in case of invalid claim/difference in claim amount before collection date.
  • Investigate/explain refund disagreements raised by customers.
  • Obtain information from customers to facilitate investigations.
  • Generate usage report 176BD. 

Process Non-Transit Claims

  • Investigate and process non-transit related claims like under revaluation and card-related claims.
  • Attend to customer enquiries pertaining to refund matters.
  • Inform customer in case of invalid claim/difference in claim amount before collection date.
  • Investigate/explain refund disagreements raised by customers.
  • Obtain information from customers to facilitate investigations.

Process Deferred Refunds (Corrupted Concession CePAS cards)

  • File DRM via SEP for those cards that CSM is unable to file DR.

Requirements

  • A Level or Diploma equivalent
  • Requires analytical and customer service skill set

Responsibilities

As a Senior Officer in our team, you will play a pivotal role in ensuring seamless and accurate bus service information update at all Bus Stops and MRT Stations. You will also be involved in new projects and initiatives for Public Transport information and solutions at SimplyGo.

  • Understanding Bus Service Network Changes and the impact in the Public Transport Sector
  • Work with the team and other stakeholders, which includes the relevant authorities to ensure Network Changes are updated and implemented on time and accurately on the various platforms
  • Manage the performance of Contractors in meeting the requirements and service level agreements
  • Preparation of updating works and ensure various databases and information library are kept up-to-date and backup is done regularly
  • Support in the various projects and initiatives for Bus Network Changes and overall integration of the various modes of Public Transport Information
  • Manage the engagement and communications with key stakeholders and partners (internal and external)
  • Any other ad-hoc duties assigned

Requirements

  • Able to effectively engage stakeholders and partners
  • Committed team player with good communications and interpersonal skills
  • Proficient with Microsoft Office and good with Excel
  • Keen interest in working with data and attention to details
  • Pro-active self-starter with an analytical and creative mind and willingness to learn

Responsibilities

  • Manage the storage and safekeeping of Spare Parts in the TSP Storerooms
  • Perform daily sorting, picking and packing of Spare Parts to ensure inventories in TSP Storerooms are stored in the correct place and order
  • Coordinate and assist in the day-to-day supply chain operations. (e.g. part exchanges, ad-hoc distribution of parts to stations, etc.)
  • Perform detailed checks for all incoming / outgoing Spare Parts to ensure alignment with documents
  • Perform detailed checks and testing to ensure Spare Parts are received in order and good condition
  • Assist in preparing, developing and managing various documentation (e.g. Handover/Takeover Forms, Reports, etc.)
  • Ensure good housekeeping, overall cleanliness and safe working conditions in the TSP Storerooms
  • Perform periodic stocktaking to maintain inventory accuracy and management
  • Assist on printing and pasting of Asset Labels for the Spare Parts
  • Perform configurations to repaired/new Spare Parts to ensure they are operationally ready for usage
  • Keep track on the movement of parts by inputting and updating Assets’ information into TSP’s Maintenance Management System (MMS) and documents
  • Perform any other duties as instructed by Engineer / Supervisor

Requirements

  • ITE or Higher NITEC in Business Administration / Supply Chain Management or any other relevant field
  • Punctual and disciplined. Able to work on shift arrangements (0700-1630 / 1300-2230), including weekends & public holidays. Comfortable with working overtime if required
  • Possess Singapore Class 3 Driving License
  • Basic computer skills & knowledge required (e.g. Microsoft Excel and Word)
  • Knowledge and hands-on experience on Enterprise Resource Planning (ERP) Systems (e.g. ServiceNow, SAP, Maximo, Oracle) will be an advantage
  • Possess strong ability and accuracy in terms of receiving and processing instructions/information

Responsibilities

As the HR Intern, you will contribute positively to the organization by:

  • Supporting hiring managers in understanding the importance of effective hiring and onboarding through the playbook.
  • Helping to develop and implement the online hiring and on-boarding system by understanding the process and its related system functionality requirements. Your contributions will play a key role in enhancing the hiring and on-boarding experience for both the candidates and SPL stakeholders.

As our Intern, you will be involved in the following projects:

Project 1. SPL Hiring and On-boarding Playbook

  • An end-to-end hiring and on-boarding guide for hiring managers.
    • Conduct industry research and support the content creation of a hiring and on-boarding playbook.
    • Create and iterate prototypes, sharing key insights and design concepts with the team and Head of HR.
    • Collaborate with the HR program owner to present the final proposal to the CEO for review and approval.
    • Finalize the playbook design, ensuring all content is accurate, relevant, and aligned with organizational goals.

Project 2. Online Hiring and On-boarding Solution

  • Support the development and implementation of the on-line hiring and on-boarding solution to automate the manual process to maximize operational effectiveness and efficiency.
    • Assist in the planning and business requirements gathering for the new system.
    • Participate in the project kick-off and regular progress update sessions by providing value added inputs.
    • Collaborate with the HR project lead to seek approval from Head of HR and the CEO at different junctures.
    • Support project lead in performing UAT of the new system and re-testing.
    • Work with the project lead to develop the user guide and briefing deck.
  • Support the project team in system migration and implementation.

Requirements

  • Training in Content Creation and Graphical Design or Computer Science or System Development.
  • Proficient in content creation and graphic design, with hands-on experience.
  • Skilled in using digital design tools (e.g., Adobe Creative Suite, Canva, Figma).
  • Basic understanding of Design Thinking principles and User Experience (UX) concepts.
  • Has basic knowledge of hiring and on-boarding process and basic online system features (e.g. applicant tracking, auto-screening of CVs, etc.).
  • Tech savvy and has basic experience in UAT.
  • Demonstrates a strong interest in Human Resources.
  • Possesses a proactive, can-do attitude.
  • Effective team player who can also work independently and collaboratively with stakeholders.
  • Strong communication skills, both written and verbal.
  • Passionate about content development and visual storytelling.
  • Takes initiative by asking thoughtful questions and offering constructive suggestions for improvement.

Responsibilities

As a UX/UI Design Intern, you will play a vital role in enhancing the user experience of our digital products by:

  • Assisting the design team in creating user-centered solutions that support both user needs and business goals.
  • Contributing to the development and implementation of intuitive, visually engaging interfaces through hands-on design work and collaboration.
  • Supporting the UX process from research to prototyping, while gaining practical experience with industry-standard tools and workflows.

As our Intern, you will be involved in the following project:

  • Contribute to brainstorming sessions and assist in designing intuitive user journeys and screen flows for our mobile application.
  • Create, iterate, and refine UI designs and interactive prototypes using Figma.
  • Support UX research activities, including user testing, collecting user feedback, and analyzing insights to inform design decisions.
  • Assist in optimizing workflow efficiency and promoting better team collaboration within the design process.
  • Help build and maintain our design system, including documentation of components, usage guidelines, and visual assets.
  • Support visual and UI design tasks for in-app mini games and ad-hoc interactive experiences.

By the end of the internship, you will be able to:

  • Apply UX methodologies such as user journey mapping and wireframing in a real-world product development environment.
  • Use Figma confidently for UI design, interactive prototyping, and team collaboration.
  • Understand the structure and purpose of design systems and actively contribute to their development and maintenance.
  • Support and participate in user research activities, including planning and conducting usability tests.
  • Develop a deeper understanding of how business goals and user needs shape digital product design and decision-making.

Requirements

  • Training in Design, HCI, Digital Media, or related fields.
  • Passionate about blending user empathy, business needs, and problem solving to deliver thoughtful digital experiences.
  • Familiarity with Figma
  • Strong eye for visual design, layout, and interaction details.
  • Organised, proactive, and enjoys collaborating across disciplines
  • Commitment between 5 to 7 months

Responsibilities

  • Perform preventive and corrective maintenance of LTA and TL devices in a timely and effective manner to ensure their reliability.
  • Comply with work procedures and risk assessment when carrying out any maintenance work.
  • Support in the setup or relocation of devices at the Ticketing Service Centres or e-Lobbies to meet operational requirements.
  • Maintain lighting systems and other support equipment at Ticket Service Centres where necessary.
  • Ensure safe and proper housekeeping of the Maintenance Site Offices.
  • Assist Engineer or Supervisor in any other maintenance or project tasks as assigned.
  • Supervise contractors in repair and ad-hoc project testing works at Ticket Service Centres.
  • Support in the delivery of parts from the store at HQ to the stations or Bus Interchanges if required.
  • Perform any other duties as instructed by Management.

Requirements

Soft Skills

  • Possess good teamwork and communication skills. Punctual and disciplined. Able to work with minimum supervision. Able to identify and prioritize tasks on hand and resolve them quickly and completely. Basic knowledge of Microsoft Excel and Word.


Technical Skills

  • NITEC or Higher NITEC in Electronics or Electro-Mechatronics Engineering or its equivalent.
  • Experience in troubleshooting transit system equipment and electro-mechanical equipment would be an advantage.
  • Holds a Class 3 driving license.


Working Locations:

  • Island-wide at MRT stations and Bus Interchanges


Working Hours:

  • 0700-1630 / 1300-2230 – Shift work.
  • Required to work on weekends and Public Holidays.
  • Occasional night works where necessary.

Responsibilities

  • Process refunds and blacklisting within service-level agreement.
  • Proper handling and housekeeping of cards and form-factors.
  • Investigate any discrepancies (top-up, refunds, chargeback, etc), resolve issues and close cases for cards or digital wallet related matters.
  • Liaise with the Customer Service team to resolve card or wallet disputes and update CMS accordingly, if any.
  • Liaise with internal and external stakeholders on operational issues, new projects, exceptional cases or other matters.
  • To be a team player by ensuring team duties are covered and no reduction in team performance during periods of leave/absence.
  • To support management in any new initiative and to accomplish the goals, build confidence and competency.

Requirements

  • Proficiency in Microsoft Excel / Word / PowerPoint
  • Adaptability to Organization Culture
  • Positive working attitude in learning and a good team player
  • Ability to maintain data accuracy
  • Implement analytical skills and problem-solving skills
  • Professionalism/Work Ethic

Responsibilities

As a Frontend Web Developer at SimplyGo Pte Ltd, you will work closely with our development team to maintain, optimize, and improve our existing websites and web applications. You will be responsible for building new features, identifying areas for improvement, and ensuring a seamless user experience. The ideal candidate will have strong experience with front-end technologies, particularly Vue.js and React, and a proactive approach to problem-solving.

Responsibilities

  • Support & Maintain Web Applications
    • Ensure the stability and performance of our existing websites
    • Troubleshoot issues, fix bugs, and implement regular updates to keep applications running smoothly
  • Develop & Launch New Features
    • Build and integrate new features using Vue.js and React, prioritizing performance and responsiveness
    • Translate UI/UX designs into functional, high-quality code
  • Drive Continuous Improvement
    • Conduct audits to identify areas for improvement in load times, accessibility, security, and user experience
    • Propose and implement enhancements that align with industry best practices
  • Collaborate Across Teams
    • Work closely with UX/UI designers, backend developers, and product managers
    • Ensure seamless integration of front-end components with backend systems
  • Focus on Code Quality & Testing
    • Write clean, maintainable, and scalable code
    • Participate in code reviews and utilize automated testing to ensure reliable, high-quality output
  • Stay Ahead of the Curve
    • Keep up with the latest trends, tools, and best practices in front-end development
    • Bring innovative ideas to the table and help shape the future of our web platforms

Requirements

  • Strong proficiency in Vue.js and React for building modern, dynamic web applications.
  • Solid understanding of HTML5, CSS3, and JavaScript (ES6+).
  • Experience with responsive web design and cross-browser compatibility.
  • Experience with version control tools, particularly Git.
  • Strong problem-solving skills with a keen eye for detail and performance optimization.
  • Ability to work independently and as part of a collaborative team.
  • Strong communication skills, both written and verbal.

Preferred Skills

  • Experience with TypeScript and modern JavaScript frameworks.
  • Experience with RESTful APIs and integration with third-party services.
  • Familiarity with CI/CD pipelines and deployment processes.
  • Knowledge of website optimization tools and techniques (e.g., Lighthouse, Google PageSpeed).
  • Added Advantage with knowledge on back-end development practices.

Responsibilities

We are looking for a self-motivated and detail-oriented Senior Executive to support the Department in the areas of financial planning, budgeting, and forecasting processes. 

This entry-level role is ideal to kick-start or grow your career in financial analysis financial analysis, budgeting, and investment oversight within a dynamic team.

  • Assist in the preparation and consolidation of budgets and financial forecasts under guidance from senior team members.
  • Support the team in collecting and analyzing financial and non-financial data to aid budgeting and investment decisions. 
  • Maintain financial records and update financial models and tools used in budgeting and investment tracking.
  • Participate in cross-departmental data gathering to ensure accuracy in financial reports.
  • Assist in preparing presentations and summaries for internal use.
  • Ensure adherence to organizational policies and financial procedures.
  • Contribute ideas to improve financial processes and reporting accuracy.

 

Requirements

  • Training in Finance or Accountancy related fields
  • Relevant experience in Accounting or Financial Planning & Analysis roles 
  • Understanding of financial principles, budgeting, and analysis techniques
  • Proficient in Microsoft Excel or financial planning tools and comfortable learning new financial software tools. 
  • Self-motivated, results driven with strong analytical and attention to detail in areas of data accuracy and integrity
  • Good communication skills and willingness to learn and collaborate within a team
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment

Responsibilities

  • Managing HR administrative duties, including accurate data entry and documentation
  • Assisting in office renovation logistics and coordination
  • Digitize personnel files (P-files) and job descriptions for improved accessibility.
  • Support system improvements by participating in BIPO User Acceptance Testing (UAT)
  • Assist in daily HR operations, ensuring smooth and efficient processes.
  • Supporting system testing and improvements for Human Resource Management System (HRMS)
  • Contributing to the Willis Towers Watson (WTW) employee survey process, including follow-up actions

 

Requirements

  • Educational background in Human Resources or a related field
  • Prior experience in HR or administrative roles is an advantage
  • Strong organizational skills with attention to detail and accuracy.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
  • Ability to manage confidential information with professionalism
  • Committed to the full duration of the contract: 1 September 2025 – 28 February 2026

Responsibilities

  • Plan, manage, and execute the full lifecycle of assigned technology and business projects, covering scope, timelines, costs, risks, and deliverables.
  • Prepare and maintain project documentation, including project plans, risk registers, change requests, and stakeholder communications.
  • Act as Scrum Master for assigned Agile teams, facilitating Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
  • Support Product Owners in backlog refinement, sprint planning, and prioritization to achieve sprint goals.
  • Coordinate with internal teams, external vendors, and cross-functional stakeholders to align schedules and resources.
  • Support incident management by assisting with triage, impact assessments, coordination of resolution efforts, and documentation of actions taken.
  • Assist in planning and coordinating deployment activities, including system releases, updates, and hotfixes, and monitor post-deployment health.
  • Build and maintain strong relationships with business users, product owners, technical teams, and vendors, ensuring clear progress reporting and timely escalation of risks or blockers.

Requirements

  • At least 3 years of experience in project management, Agile delivery, or a related role.
  • Hands-on experience as a Scrum Master, Project Coordinator, or Junior Project Manager is advantageous.
  • Strong knowledge of Agile frameworks (Scrum, Kanban) and familiarity with project governance practices.
  • Excellent planning, coordination, and facilitation skills, with the ability to manage competing priorities.
  • Strong stakeholder engagement and communication skills.
  • Ability to work under pressure and escalate issues effectively when needed