Careers

As a Customer Relations Officer, Customer Engagement, you will be the primary point of contact for customers, providing timely and accurate support across hotline and other channels. You will assist with SimplyGo enquiries while ensuring clear communication, positive service experiences, and adherence to case management processes and quality standards.

Key Tasks you will be involved in

• Handle incoming enquiries via hotline, email, or other channels and provide accurate, timely solutions.
• Assist customers with concession-related matters, claims (e.g., over-deduction, double deduction), and SimplyGo issues.
• Conduct outbound calls for follow-ups or callbacks.
• Record all customer interactions accurately in the call centre system.
• Achieve or exceed individual and team KPIs set by the management (50 inbound calls, handling time on call, QA team for service standard)
• Maintain a positive and professional approach in all customer interactions.
• Other ad hoc duties as assigned by Team Leaders or Supervisors

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you:

• Prior call centre or customer service experience is preferred.

• Strong interpersonal and communication skills with a customer-first mindset.

• Self-motivated and able to work independently with minimal supervision.

• Proactive team player, adaptable to a fast-paced, dynamic environment.

• Detail-oriented with the ability to follow processes accurately.

• Comfortable managing high call volumes and multitasking efficiently.

• Willing to work shifts, including weekends (hotline operates 8am–6pm, closed on public holidays).

As an Officer (Logistic Assistant), Ticket Service Provider, you will play a key role in managing the storage, movement, and readiness of spare parts within the Ticket Service Provider (TSP) Storerooms, supporting smooth supply chain operations that keep our systems running efficiently.

Key Tasks you will be involved in

• Manage the storage and safekeeping of Spare Parts in the TSP Storerooms.
• Perform daily sorting, picking and packing of Spare Parts to ensure inventories in TSP Storerooms are stored in the correct place and order.
• Coordinate and assist in the day-to-day supply chain operations. (e.g. part exchanges, ad-hoc distribution of parts to stations, etc.)
• Perform detailed checks for all incoming / outgoing Spare Parts to ensure alignment with documents.
• Perform detailed checks and testing to ensure Spare Parts are received in order and good condition.
• Assist in preparing, developing and managing of various documentations (e.g. Handover/Takeover Forms, Reports, etc.).
• Ensure good housekeeping, overall cleanliness and safe working conditions in the TSP Storerooms.
• Perform periodic stocktaking to maintain inventory accuracy and management.
• Assist on printing and pasting of Asset Labels for the Spare Parts.
• Perform configurations to repaired/new Spare Parts to ensure they are operationally ready for usage.
• Keep track on the movement of parts by inputting and updating of Assets’ information into TSP’s Maintenance Management System (MMS) and documents.
• Perform any other duties as instructed by the Reporting Officer.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Strong training in Business Administration / Supply Chain Management or any other relevant field.

• Punctual and disciplined. Able to work on shift arrangement (0700-1630 / 1300-2230), including weekends & public holidays. Comfortable with working overtime if required.

• Possess Singapore Class 3 Driving License and comfortable to drive a manual van.

• Basic computer skill & knowledge required (e.g. Microsoft Excel and Word).

• Knowledge and hands-on experience on Enterprise Resource Planning (ERP) Systems (e.g. ServiceNow, SAP, Maximo, Oracle) will be an advantage.

• Possess strong ability and accuracy in terms of receiving and processing instructions/information.

• Able to work well with minimum supervision and possess good teamwork and communication skills.

As an Associate Executive, Business Operations you will oversee daily concession card operations, manage inventory and reporting, and support a smooth and efficient service delivery.

Key Tasks you will be involved in

• Supervise the production and delivery of concession cards, ensuring adherence to established service standards.

• Oversee concession card inventory, printers, and printing consumables, coordinating with internal teams and external vendors to maintain smooth operations.

• Maintain accurate daily production records and ensure timely submission of monthly operational and lodgment reports.

• Perform regular stock-takes and monitor usage trends to support effective resource planning.

• Lead and support staff in daily operations, ensuring consistent compliance with policies, procedures, and quality standards.

• Identify process gaps, recommend workflow improvements, and assist with operational initiatives and ad-hoc tasks as required.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you:

• At least 2 to 3 years of relevant work experience in operations or administration preferred.

• Proficient in Microsoft Word and Excel, with the ability to manage data, maintain records and prepare accurate operational reports.

• Strong team player with leadership potential, good interpersonal skills and effective communication abilities.

• Highly organized with good time management. Meticulous and committed to accuracy in high-volume operations.

• Problem-solving mindset, self-motivated, responsible, and able to work independently with minimal supervision.

• Flexible and adaptable, capable of managing multiple tasks and priorities in a fast-paced operational environment.

As an Associate Executive, Operations Support you will be responsible for reviewing and processing commuter refund claims, handling related customer enquiries and supporting administrative tasks.

Key Tasks you will be involved in

• Investigate and authorize refunds for claims submitted by commuters through various claims filing channels, ensuring accuracy and compliance with guidelines.

• Investigate and approve refunds for all claims prior to the collection date.

• Handle customer queries received via hotline regarding refund matters, including refund disagreements.

• Attend to operators’ requests for reports and claim related enquiries.

• Perform ad-hoc administrative duties including generation of reports.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you:

• Detail-oriented with strong numerical accuracy.

• Confident in making callback communications to customers, including rejected claims.

• Preferably possesses number-based work experience (e.g. Accounts Receivable or similar).

As an Engineer I, IT Infrastructure, you will play a critical role in designing, implementing, and maintaining secure, high-availability network and system infrastructure that supports enterprise and operational technologies in SimplyGo. Ensure reliable connectivity for mission-critical systems such as ticketing and fare collection, payment gateways, and related backend systems. You will perform network and system modernization, cybersecurity, and automation initiatives while ensuring compliance with regulatory and Cyber Security standards.

Key Tasks you will be involved in

Network Design, Deployment & Operations

• Manage and maintain enterprise LAN/WAN, data center, transport operations systems, and network infrastructure to ensure 24/7 availability across on-premises and cloud environments (Azure and AWS).
• Provide 24x7 operational support, including participation in an on-call rotation for network and cloud infrastructure incidents and maintenance activities.
• Design, implement, administer, and support network connectivity and security solutions, including Cisco switches and routers, Check Point and Fortinet firewalls/IPS, MPLS, FortiGate VPN, and Wireless LAN solutions.
• Deploy and manage network configurations across routers, firewalls, load balancers, and switches in on-premises, authority premises, and cloud environments.
• Configure and optimize load balancers (A10, Peplink, FortiGate-ADC) to support payment platforms and backend systems.
• Support real-time network systems interfacing with ticket offices, kiosk machines, partner systems, payment service providers, and regulatory authority systems.
• Troubleshoot, diagnose, and resolve network and system incidents, coordinating with vendors and contractors for technical support and hardware rectification.
• Monitor and maintain network security across all environments, ensuring timely firmware upgrades and security patch management.
• Conduct regular network health checks, performance tuning, and capacity planning to meet SLA requirements.
• Lead and support infrastructure upgrades, technology refresh initiatives, and expansion projects across corporate, ticketing, and site offices.
• Execute network-related change requests in accordance with change management processes.
• Collaborate with cross-functional teams, vendors, and stakeholders on new infrastructure deployments and system integrations.
• Manage procurement activities, including purchase requisitions for hardware, software, and services supporting projects and daily operations.
• Develop and maintain comprehensive network documentation, IT inventory records, and operational procedures.

Security and Compliance

• Monitor and manage internal and external network security, working closely with Managed Security Service Providers (MSSPs).
• Ensure compliance with cybersecurity frameworks and regulatory standards.
• Implement and manage firewall policies, intrusion detection systems, and continuous vulnerability management practices.
• Support the implementation of security tools, policies, and procedures in collaboration with the Information Security team.
• Develop and maintain IT policies, processes, and standards related to network security.
• Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) exercises covering on-premises, cloud, and authority-hosted environments.

Cloud & Infrastructure Integration

• Design and support secure hybrid connectivity between on-premises data centers and public cloud platforms (Azure, AWS, GovCloud) using Site-to-Site VPN, ExpressRoute, and Direct Connect.
• Deploy and manage cloud-native and third-party network security solutions, including firewalls and intrusion prevention systems (e.g., CloudGuard), within Azure and AWS environments.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Training in Computer Science, Information Technology of equivalent

• Experience managing enterprise and large-scale network and systems infrastructure, including mission-critical and real-time environments, with hands-on expertise in Cisco, Check Point, Fortinet, Arista, VMware ESXi, Windows Server, Microsoft 365, Azure, and AWS.

• Experience in 24×7 operational support and delivering infrastructure projects and initiatives.

• Prior experience managing networks that support mission-critical applications, real-time systems, and cloud-based environments.

• Strong understanding of networking fundamentals, including BGP, VLANs, and TCP/IP protocols.

• Hands-on expertise in routing and switching (Layer 2/Layer 3), Wireless LAN, and VPN technologies.

• Practical experience managing enterprise network and security platforms, including Cisco switches and routers, Arista Wireless Access Points and Controllers, Check Point and Fortinet Firewalls/IPS, and load balancers such as A10, Peplink, and FortiGate-ADC.

• Proficient in using network analyzers and packet sniffing tools (e.g., Wireshark, Ethereal, or equivalent) for troubleshooting and root-cause analysis.

• Experience with network monitoring and performance management tools such as SolarWinds, PRTG, or similar platforms.

• Hands-on experience with Azure and AWS cloud networking components, including Azure Virtual Machines, Azure Virtual Networks (VNet), Amazon EC2, and Virtual Private Cloud (VPC)

As an Analyst II, Business Analysis & Application Support, you will Join our Application Support team to maintain stable application operations through incident management, system monitoring, and data analysis. You will be a subject matter expert, collaborating with stakeholders and vendors to resolve issues, support system releases, ensure compliance, and drive continuous improvements through documentation and operational enhancements.

Key Tasks you will be involved in

• Application Support & Incident Management 

  • Manage and resolve incidents, service requests, and problem tickets per SLAs and escalation procedures.  

  • Perform incident triage, impact assessment, prioritization, and root cause analysis; implement preventive measures.  

  • Monitor application health, logs, and alerts to proactively identify and mitigate issues.  

• Data Analysis & Investigation 

  • Execute SQL queries for troubleshooting, validation, and operational reporting.  

  • Analyze system and transaction data to support investigations, reconciliations, and reporting insights.  

• System Monitoring & Operations 

  • Monitor application components, interfaces, and batch processes end-to-end.  

  • Track incident resolution using tools like ServiceNow or Jira; support batch job monitoring, reruns, and reconciliation.  

• Functional & Technical Expertise 

  • Act as a SME on application behavior, workflows, and integrations.  

  • Investigate system anomalies and validate findings with stakeholders; understand dependencies including APIs, middleware, and external systems. 

• Vendor & Stakeholder Coordination 

  • Collaborate with development, infrastructure, cloud teams, and external vendors for timely issue resolution and system improvements.  

• Release & Change Support

  • Support application deployments, releases, and change activities; perform post-deployment validation and smoke testing to ensure stability.  

• Configuration, Access & Compliance 

  • Administer application configurations and manage user access per security policies.  

  • Support audit, compliance, and security activities, including documentation and evidence preparation.

• Documentation & Continuous Improvement 

  • Maintain SOPs, runbooks, and knowledge base articles; contribute to process improvements and automation initiatives.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you:

• Training in Computer Science, Information Technology, Engineering, or equivalent.

• 2–5 years’ experience in IT operations, end-user management, or production application support for mission-critical/high-availability systems.  

• Understanding of application architecture, APIs, system integrations, batch processing, and job scheduling.

• Familiarity with incident management and ticketing systems (e.g., ServiceNow, Jira), log analysis, and monitoring tools.

• Strong troubleshooting, root cause analysis, and SQL-based data analysis skills.

• Excellent communication and stakeholder management abilities.

• Willingness to participate in standby/after-hours support rotations for deployments, maintenance, and issue resolution.

• Proactive team player capable of working independently with minimal supervision.

As an Analyst II, IT Services, you will be responsible for ensuring the smooth delivery of shared IT services by managing daily operations, coordinating closely with stakeholders and vendors, and maintaining stable data centre and infrastructure performance. You will support compliance, drive service improvements, and assist with continuity and incident response activities as needed.

Key Tasks you will be involved in

• Manage the delivery of shared IT services, ensuring SLAs and customer satisfaction KPIs are met.  

• Oversee service desk operations, tracking service requests, system changes, and enhancements across stakeholders.  

• Liaise with maintenance contractors on IT service requests, change management, and incident resolution for Data Centre Operations, Technical Services, and IT Infrastructure.  

• Address customer requirements using service management best practices, with timely reporting and updates.  

• Monitor IT operational risks, system performance, and service availability.  

• Oversee hardware and software lifecycle management, including preventive maintenance and planning.  

• Support management of IT operating expenses, resource utilization, and service-related costs.  

• Recommend and implement improvements to procedures, processes, and policies to enhance operations and service delivery.  

• Ensure compliance with operational certifications and participate in IT audits and assessments.  

• Assist with Business Continuity Planning (BCP) and IT Disaster Recovery (DR) activities.  

• Participate in project management for new initiatives, ensuring timelines and deliverables are met.  

• Coordinate with vendors on all IT-related matters.  

• Provide after-hours support, including weekends and public holidays, for incidents or system downtime. 

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you:

• Training in Computer Science, Information Technology, Engineering, or related disciplines 

• Minimum 3 years’ experience in IT operations, service delivery, or service desk management.  

• Solid understanding of system operations standards; ITIL, ServiceNow, and PMP certification are advantages.  

• Strong analytical and problem-solving skills.  

• Excellent communication, writing, and presentation abilities.  

• Self-motivated, able to work independently, and resourceful with strong interpersonal skills. 

As a Developer II, Digital and Critical System Development, you will be part of the Agile team supporting and enhancing applications within the SimplyGo transit and payment ecosystem.

Key Tasks you will be involved in

• Work in the Agile team and work closely with Product Owners, Business Analysts and other team members to achieve common goals.
• Develop/ maintain functionality to support SimplyGo’s Transit and Payment eco-system and legacy applications.
• Participate in activities such as design, tasks estimation, development, unit testing, releases, and production support.
• Improve code quality and perform code reviews.
• Develop/ maintain automated unit test scripts, perform unit testing and validation of requirements with BA/ users/ stakeholders.
• Perform investigation/troubleshooting of issues raised on mobile application/ microservices/ applications.
• Keep up to date with new technologies, explore and experiment technologies that will help to improve technical efficiencies.
• Provide training to end users and documentation to support knowledge transfer.
• Develop Proof-of-Concept for new ideation or initiatives.
• Identify areas of improvement, improve development efficiency and application quality.
• Conduct and lead code review session.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Training in Computer Science/Information Systems or relevant field.

• Preferably more than 2 years of software development experience.

• Have knowledge/experience in Agile Methodology.

• Proficient in Kotlin, or Java.

• Proficient in Spring Boot framework, and native SQL.

• Experience in Azure SQL, Redis and Oracle will be an advantage.

• Experience with Sonar Qube, Docker containers, Orchestration tools, Elastic Search & Kibana (ELK), Grafana, Jira and Confluence will be an advantage.

• Experience or possess knowledge in Payments domain (eg. QR, payment flow), secured API/Web Service, OAuth security framework and JWE/JWS will be an advantage.

• Good interpersonal, multi-tasking and communication skills.

As an Engineer II, Business Solutions, you will join as a Database Engineer to ensure the performance, reliability, and security of databases across cloud environments. You will manage daily operations, optimize database performance, respond to incidents, and support releases to maintain smooth and secure database services.

Key Tasks you will be involved in

• Database Administration & Operations 

  • Administer, configure, and maintain databases across platforms (DB2, PostgreSQL, MySQL, Snowflake).

  • Support OLTP and OLAP workloads; ensure availability, stability, and optimal performance.  

  • Conduct routine health checks, monitoring, and proactive issue detection.  

• Performance Tuning & Optimisation 

  • Tune queries, optimize indexing, and analyze execution plans across database engines.

  • Optimize high-volume transactional and large-scale analytical workloads.

  • Conduct capacity planning and resolve performance bottlenecks across database, query, and infrastructure layers.  

• Backup, Recovery & High Availability 

  • Implement and manage backup/recovery strategies, HA solutions, and DR setups.

  • Perform regular backup validation, restoration testing, and support DR exercises to meet RTO/RPO targets.

• Incident Management & Troubleshooting 

  • Investigate and resolve performance degradation, data inconsistencies, replication failures, and query inefficiencies.  

  • Participate in major incident response and root cause analysis (RCA), implementing preventive measures.  

• Cloud & Data Platform (AWS & Snowflake) 

  • Manage cloud-based database workloads (AWS RDS, EC2, Snowflake).  

  • Implement best practices for security, scalability, and cost optimization.  

  • Support data integration pipelines and collaborate on cloud architecture and deployments.  

• Monitoring, Automation & Tooling 

  • Maintain monitoring, alerting, and logging using CloudWatch, Grafana, Splunk.  

  • Develop automation scripts for maintenance, monitoring, housekeeping, and optimization tasks.  

• Security, Compliance & Governance 

  • Enforce access controls, encryption, audit logging, and regulatory compliance.  

  • Support audits and provide documentation/evidence as needed.  

• Release & Deployment Support 

  • Support database changes and application releases, including schema updates, data migrations, version control, and rollback planning.  

  • Validate post-deployment changes and coordinate with application/infrastructure teams.  

• Documentation & Continuous Improvement 

  • Maintain database documentation, SOPs, runbooks, incident reports, and RCA.  

  • Drive improvements in performance, automation, and operational efficiency.  

• Operational Support 

  • Participate in after-hours support for maintenance windows, deployments, and critical incident response. 

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you:

• Training in Computer Science, Information Technology, or related field. 

• Minimum 3 years’ hands-on experience as a Database Administrator/Engineer across multiple platforms (DB2, PostgreSQL, MySQL). 

• Experience supporting production or mission-critical systems, AWS database services (RDS, EC2), and Snowflake or similar data warehouse platforms.  

• Strong SQL scripting skills, stored procedures, and query optimization across different databases.  

• Solid understanding of database architecture (OLTP vs OLAP), indexing, execution plans, performance tuning, replication, and synchronization.  

• Familiarity with monitoring/logging tools (Grafana, Splunk) is an advantage.  

• Strong analytical, troubleshooting, and data accuracy skills; excellent communication and stakeholder management.  

• Proactive, self-driven team player with strong collaboration skills; able to work independently.  

• Willing to support after-hours operations, including maintenance, deployments, and incident resolution. 

As an Engineer II, IT Infrastructure, your responsibility focused on cloud engineering. You will manage and support AWS cloud operations, ensuring secure, reliable, and cost-optimized infrastructure. This will include automation, monitoring, deployments, incident response, disaster recovery, security governance, and continuous improvement of cloud platform efficiency.

Key Tasks you will be involved in

• Cloud Platform Operations 

  • Manage AWS cloud infrastructure across production (24x7) and non-production environments, ensuring high availability, scalability, and resilience.  

  • Support core AWS services including EC2, RDS, S3, VPC, Subnets, Load Balancers, IAM, and security configurations.  

• Infrastructure as Code & Automation 

  • Develop and maintain IaC using Terraform/CloudFormation to implement reusable infrastructure templates.  

  • Automate provisioning, configuration, scaling, and patching workflows.  

• Monitoring, Logging & Observability 

  • Implement monitoring, alerting, and logging using AWS CloudWatch or third-party tools (Dynatrace, Grafana).  

  • Perform proactive monitoring, capacity analysis, and dashboard management.  

• Backup, Recovery & Disaster Recovery 

  • Design and manage backup strategies, snapshot policies, and data retention.  

  • Support DR planning, execution, and drills to ensure RTO/RPO compliance.  

• Security & Compliance 

  • Enforce cloud security best practices: IAM, network security, and encryption.  

  • Support regulatory and security compliance (IM8, PCI DSS), and work with SecOps on vulnerability remediation.  

• Deployment & Release Support 

  • Support cloud-based application deployments and CI/CD pipelines.  

  • Perform post-deployment validation and system checks.  

• Incident Management & Troubleshooting 

  • Investigate and resolve infrastructure incidents, performance issues, and connectivity problems.  

  • Participate in major incident response and RCA, collaborating with application, database, and network teams.  

• Network & Connectivity 

  • Manage AWS networking, VPN, and Direct Connect integration.  

  • Troubleshoot connectivity between cloud and on-premise/external systems.  

• Certification Authority (CA) Management 

  • Manage certificate lifecycle: generation, issuance, enrollment, validation, renewal, and revocation.  

  • Handle Certificate Signing Requests (CSRs).  

• FinOps & Cost Optimisation 

  • Monitor and optimise AWS resource utilisation and costs with tagging strategies and cost allocation models.  

  • Recommend rightsizing, reserved instances, and savings plans; support FinOps reporting and governance.  

• Documentation & Continuous Improvement 

  • Maintain architecture diagrams, SOPs, runbooks, and incident reports.  

  • Drive automation and continuous improvement initiatives.  

• Operational Support 

  • Participate in after-hours/weekend/public holiday support for maintenance, deployments, and critical incident response.  

  • Perform OS/software patching and hardware maintenance during off-peak hours.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you:

• Training in Computer Science, Information Technology, Engineering, or related disciplines.

• Minimum 4 years’ experience in cloud engineering or infrastructure operations, supporting mission-critical/high-availability systems.  

• Hands-on experience with AWS services (EC2, RDS, S3, VPC, IAM, CloudWatch), high availability, and disaster recovery design.  

• Proficient in Infrastructure as Code (Terraform/CloudFormation), scripting (Python, Bash, PowerShell), CI/CD pipelines, and optionally containerisation (Docker, Kubernetes).  

• Experience managing Certification Authority (CA) and cloud networking (TCP/IP, routing, firewall); system administration on Linux/Windows.  

• Familiarity with monitoring and log analysis tools (Dynatrace, Grafana).  

• AWS certifications (Solutions Architect, SysOps Administrator, DevOps Engineer) preferred.  

• Knowledge of AIX/Unix, IBM Middleware, or third-party software (e.g., IBM WebSphere MQ/WebSphere, Solace, Cognos, Control-M, Fivetran) advantageous.  

• Experience with multiple cloud platforms (Azure, Google Cloud) is a plus.  

• Strong troubleshooting, analytical, and problem-solving skills; able to work under pressure in production environments.  

• Excellent communication, stakeholder coordination, and collaboration skills; proactive and self-driven with strong ownership.  

• Willingness to support after-hours operations, including deployments, maintenance, and incident response. 

As an Engineer II focusing on network engineering, you will ensure the reliability, security, and performance of the organisation’s network infrastructure across cloud environments.

Key Tasks you will be involved in

• Network Infrastructure Operations 

  • Manage and support enterprise network infrastructure (routers, switches, firewalls, load balancers) in 24x7 production environments.  

  • Install, configure, and maintain network hardware/software; manage user access, permissions, and authentication systems.  

  • Ensure high availability, resilience, and performance; perform routine health checks, monitoring, and capacity planning.  

• Cloud & Hybrid Connectivity (AWS) 

  • Design, implement, and manage connectivity between on-premise data centres and AWS cloud environments.  

  • Support AWS VPC architecture, VPN (Site-to-Site / Client), and Direct Connect integration.  

  • Troubleshoot hybrid connectivity issues across cloud and on-premises, coordinating with telecom providers.  

• Network Security & Compliance 

  • Configure and manage firewalls, security groups, NACLs, network segmentation, and zoning.  

  • Implement security best practices aligned with IM8/government standards and PCI DSS where applicable.  

  • Work with SecOps on vulnerability remediation, hardening, and incident response.  

• Monitoring, Performance & Optimisation

  • Monitor network performance using SolarWinds, PRTG, CloudWatch, or equivalent.  

  • Analyse traffic patterns, latency, and throughput; identify and resolve bottlenecks.  

• Incident Management & Troubleshooting 

  • Investigate and resolve outages, connectivity, latency, and packet loss issues with cloud teams, telcos, and contractors.  

  • Participate in major incident management and root cause analysis (RCA).  

• Deployment & Change Management 

  • Implement network changes following CAB processes; support deployments requiring network updates.  

  • Perform validation and rollback planning for changes.  

• External Connectivity & Vendor Coordination 

  • Manage connectivity with external partners, payment gateways, and telecom providers.  

  • Coordinate vendor provisioning, troubleshooting, and performance optimisation; monitor connectivity post-provisioning.  

• Resilience, DR & Business Continuity 

  • Design and support network redundancy, failover mechanisms, and DR configurations.  

  • Participate in DR exercises and validate failover readiness.  

• Documentation & Continuous Improvement 

  • Maintain network diagrams, configurations, SOPs, and runbooks.  

  • Recommend improvements for performance, security, and scalability.  

• Operational Support 

  • Provide after-hours support for incidents, maintenance, firmware/software updates, and critical network changes. 

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you:

• Training in Computer Science, Information Technology, Engineering, or equivalent. 

• Minimum 3 years’ experience in network engineering/operations supporting enterprise or large-scale mission-critical networks in hybrid environments (on-prem + cloud).  

• Hands-on experience with AWS networking (VPC, subnets, route tables, security groups, NACLs, VPN, Direct Connect); experience with multiple clouds (Azure, GCP) is a plus.  

• Strong knowledge of hybrid cloud networking, TCP/IP, routing, switching (Layer 2/3), DNS, DHCP, BGP, OSPF, VPNs, network security best practices, high availability, and DR design.  

• Hands-on experience with firewalls (Palo Alto, Fortinet, Check Point), load balancers, and network troubleshooting tools (Wireshark, Ethereal, traceroute).  

• Preferred certifications: Cisco (CCNA/CCNP), Check Point (CCSA/CCSE), Fortinet (FCA/FCP), AWS (CloudOps Engineer – Associate).  

• Strong troubleshooting, analytical, and problem-solving skills; able to work under pressure during incidents.  

• Excellent communication and coordination skills; proactive, self-driven, accountable, and a collaborative team player.  

• Willingness to support after-hours operations, including deployments, maintenance, and incident response. 

As an Assistant Manager (Senior Engineer), Ticket Service Provider, you will oversee the planning and implementation of ticketing devices across the public transport network. You will also coordinate with stakeholders, manage asset replacement and troubleshooting, and ensure proper documentation to support reliable system performance.

Key Tasks you will be involved in 

• Lead and coordinate all activities with external stakeholders for upcoming ticketing devices related projects.

• Collaborate with Mechanical and Electrical (M&E) contractors and relevant stakeholders to plan, coordinate, and execute the infrastructure setup for ticketing machines and ticketing offices across MRT stations and bus interchanges.

• Support asset replacement, development, and enhancement activities by evaluating ticketing device components, ensuring system compatibility, and provide expertise in electrical and electronic systems to improve performance.

• Collaborate with design teams, suppliers, and other stakeholders to support the design and integration of ticketing machines.

• Coordinate in the fabrication and assembly of the ticketing kiosks, ensuring quality workmanship and adherence to design specifications.

• Ensure compliance with safety, reliability, and regulatory standards in all projects.

• Provide technical support and troubleshooting assistance to maintenance teams for electrical and electronic issues related to ticketing devices.

• Assist in investigating system faults, implementing corrective measures, and recommending design enhancements as required.

• Prepare and develop various documentations such as Tender Documents, Standard Operating Procedure (SOP)s, Work Instruction (WI) and Reports, ensuring accuracy and monitoring the validity and expiry.

• Perform any other duties as instructed by Reporting Officer.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Strong training in Electrical, Electronic, Mechatronic Engineering or a related discipline.

• Deep understanding of electrical and electronic systems compatibility and integration principles.

• 2-4 years of experience in M&E-related projects (preferably in design and development field)

• Ability to interpret technical diagrams and hardware specifications.

• Proficiency in CAD drawing software (e.g., AutoCAD or SolidWorks) will be an advantage.

• Able to work well independently and in a team under a challenging and fast-paced environment.

As a Senior Engineer, IT Infrastructure, you will play a critical role in designing, implementing, and maintaining secure, high-availability network and system infrastructure that supports enterprise and operational technologies in SimplyGo. Ensure reliable connectivity for mission-critical systems such as ticketing and fare collection, payment gateways, and related backend systems. You will also lead a team in performing network and system modernization, cybersecurity, and automation initiatives while ensuring compliance with regulatory and Cyber Security standards.

Key Tasks you will be involved in

• System and Network Design, Deployment & Operations
  • Architect and maintain enterprise LAN/WAN, data centre, and transport operations system and network infrastructure to ensure 24/7 availability, both on-premise and on cloud.
  • Leading teams of system and network engineers to provide 24/7 operations support, including on-call support on network, on premise system and cloud infrastructure.
  • Participate in 24/7 on-call support rotation for network, system and cloud incidents and maintenance work.
  • Lead the system engineer to perform systems and cloud administration which include setup and configuration, system monitoring and management, computer operations management and capacity planning in Microsoft, Azure, AWS and AIX environments. The environments cover on premise systems which comprises of physical and virtual (Vmware or Hyper-V) servers, Azure cloud Virtual Machines, AWS and associated cloud services. The system operating environments shall cover on-premise as well as in authority premises and clouds.
  • Implement, manage and administer network connectivity and security components (Cisco Switch and Routers, Checkpoint and Fortinet Firewalls and IPS), WAN, (MPLS, Fortigate VPN) and Wireless LAN solutions including deploying new networks configurations to routers, firewalls, load balancers & switches. The network operating environments shall cover on-premise as well as authority premises and cloud.
  • Configure and optimize load balancers (A10, Peplink, FortiGate-ADC) to support payment and backend systems.
  • Support real-time network systems interfacing with Ticket Office and Kiosk machines operations, partner systems, payment service providers and authority systems.
  • Identify, diagnose and resolve network & system incidents which include liaising with vendors and contractors on systems support and faulty equipment rectification.
  • Monitor and maintain all levels of network security internally and externally
  • Updating the latest Firmware’s & security patches to the Network and Security equipment
  • Conduct regular network and system health checks, capacity planning, and performance tuning to meet SLA requirements.
• Security & Compliance
  • Monitor and maintain all levels of network and system security internally and externally including liaising with Managed Security Service Providers
  • Ensure compliance with cybersecurity and regulatory standards
  • Implement intrusion detection, firewall policies, and continuous vulnerability management on servers and network devices.
  • Select and implement security tools, policies, and procedures in conjunction with the company’s security team
  • Develop and maintain IT policies, processes and procedures for network and system security standards and practices.
  • Participate in disaster recovery (DR) and business continuity planning (BCP) exercises which cover which include operating environment on-premises and clouds as well as authority’s premises and clouds.
• Project & Change Management
  • Lead system and network infrastructure upgrades, technology refreshes, and expansion projects across corporate office, ticket offices and site offices.
  • Plan and execute change management in alignment with ITIL practices and minimize service disruptions.
  • Collaborate with other department project managers, authority project managers, external vendors on new infrastructure and system integrations.
  • Perform purchase requisitions to acquire the required hardware, software or services to support new project or Day-To-Day network operations
• Cloud & Infrastructure Integration
  • Design and support secure hybrid connectivity between on-premise data centres and public clouds (Azure, AWS, GovCloud) using Site to Site VPN, ExpressRoute and/or DirectConnect technologies.
  • Implement network security components such as Firewalls and IPS in public clouds (Azure, AWS).
• Leadership & Collaboration
  • Supervise and mentor system & network administrators, providing technical guidance and training.
  • Work closely with cybersecurity, systems, and application teams to ensure end-to-end service reliability.
  • Manage vendor relationships and review system & network equipment and managed services performance.
  • Prepare budget for maintenance of system & network devices, Telecommunication circuits and network services, technical refresh of system & network components and new project initiatives.
  • Create and maintain comprehensive documentation for all implemented networks and system pertaining to system and network administration including update documentation on IT inventory and processes

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Strong experience managing enterprise and large-scale network and systems infrastructure, including mission-critical and real-time environments, with hands-on expertise in Cisco, Check Point, Fortinet, Arista, VMware ESXi, Windows Server, Microsoft 365, Azure, and AWS.

• Experience leading associate engineers in 24×7 operational support and delivering infrastructure projects and initiatives.

• Proven capability in procurement and vendor management, including technical specifications, purchase requisitions, project coordination, and issue resolution.

• Deep understanding of BGP, VLANs, TCP/IP, and hands-on expertise in Layer 2/3 routing and switching, Wireless LAN, VPNs, and network security.

• Extensive hands-on experience with network and security platforms including Cisco routers and switches, Arista wireless solutions, Check Point and Fortinet firewalls/IPS, A10, Peplink, and FortiGate ADC load balancers.

• Proficient in network analysis and troubleshooting using tools such as Wireshark/Ethereal, with experience in monitoring platforms like SolarWinds and PRTG.

• Hands-on experience with Azure and AWS cloud services, including Azure Virtual Machines and Amazon EC2, along with cloud networking.

• Working knowledge of AIX/Unix and IBM technologies (WebSphere, MQ, backup solutions) is an advantage.

As a Senior Engineer, IT Infrastructure, you will take on a hybrid role spanning Network, Systems, and FinOps engineering. In this position, you will be responsible for end-to-end monitoring, observability, and service assurance, ensuring reliable and high-performing systems across applications, databases, infrastructure, and network services. You will oversee alert management, incident triage, and support, while maintaining clear visibility of service health through reporting. Additionally, you will drive cost governance initiatives and collaborate across teams to ensure operational efficiency and alignment.

Key Tasks you will be involved in

• Monitoring, Observability & Service Assurance 

  • Manage and operate centralized monitoring dashboards and observability platforms across applications, databases, infrastructure (compute and storage), and network environments (on-premises and cloud) supporting 24/7 services. 

  • Continuously track system health using metrics, logs, and alerts to proactively identify anomalies, performance degradation, and potential issues.

• Alerting, Triage & Coordination 

  • Respond to alerts and anomalies by conducting initial triage, impact assessment, and cross-system event correlation. 

  • Coordinate and escalate issues to the appropriate teams (Application, Cloud/Infrastructure, Network, Database) to ensure timely resolution in line with SLAs. 

• Monitoring Strategy, Design & Governance 

  • Define and implement monitoring strategies, including frameworks, alert thresholds, escalation policies, and observability standards. 

  • Collaborate with engineering teams to onboard systems into monitoring platforms and establish meaningful metrics and alerts.

  • Continuously review and refine monitoring frameworks to reduce noise and improve signal-to-noise ratio. 

• Service Health & Reporting 

  • Develop and maintain real-time service health dashboards for operational monitoring and reporting. 

  • Track and analyze system, network, and cloud availability, performance trends, and recurring incident patterns.

  • Support reporting needs for service management, senior leadership, and key stakeholders. 

• Incident Support & Service Reliability 

  • Support major incident management by providing system visibility, diagnostics, and cross-team coordination. 

  • Identify recurring issues and reliability gaps, driving improvements in system stability, monitoring coverage, and response times. 

• FinOps, Cost Monitoring & Governance 

  • Monitor and manage cloud and infrastructure costs, including AWS usage (compute, storage, data transfer), as well as network and connectivity expenses. 

  • Implement cost allocation, tagging strategies, and budget monitoring with alerting mechanisms. 

  • Analyze cost drivers and identify optimization opportunities. 

• Cost Reporting & Optimisation 

  • Prepare and present cost reports, dashboards, forecasts, and trend analyses. 

  • Partner with engineering teams to optimize resource utilization, recommending rightsizing and cost-saving initiatives. 

  • Ensure a balanced approach between cost efficiency, performance, and reliability. 

• Cross-Team Coordination 

  • Serve as the central coordination point across Application, Cloud/Infrastructure, Network, and Database teams to align monitoring insights with operational actions.

• Continuous Improvement & SRE Evolution 

  • Drive initiatives to enhance observability, expand monitoring coverage, and automate alerting and response workflows. 

  • Contribute to the adoption of Site Reliability Engineering (SRE) practices, including SLIs, SLOs, and error budgets. 

• Documentation 

  • Maintain documentation for monitoring architecture and dashboards, alerting rules and escalation procedures, cost governance models and reports  

• Operational Support 

  • Participate in major incident response, critical service monitoring, and provide after-hours support (including weekends and public holidays) as required. 

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you:

• Training in Computer Science, Information Technology, Engineering, or a related field. 

• 3 to 5 years of experience in IT operations, system monitoring, NOC, service assurance, or cloud/infrastructure operations. 

• Hands-on experience with monitoring and observability platforms. 

• Experience working in hybrid environments (on-premises and AWS cloud). 

• Strong understanding of system and network monitoring concepts, as well as application and infrastructure health metrics. 

• Proficiency with tools such as CloudWatch, Grafana, Prometheus, Splunk, ELK Stack, or similar platforms. 

• Ability to analyze and interpret logs, metrics, and alerts effectively. 

• Experience with AWS Cost Explorer, budgeting, and tagging strategies, with a good understanding of cloud cost structures and optimization techniques. 

• Familiarity with ITIL processes (Incident, Problem, and Change Management), service level management, and observability practices. 

• AWS certifications (Associate level or above) or AWS FinOps Certified Practitioner are preferred. 

• Familiarity with ITIL processes (Incident, Problem, Change Management), Service Level Management and Observability principles 

• AWS Certification (Associate level or above) or AWS FinOps Certified Practitioner preferred 

• Strong analytical thinking and problem-solving abilities. 

• Ability to correlate events across complex, distributed systems. 

• Effective communication and coordination skills, with the ability to perform under pressure during incidents. 

• Proactive, detail-oriented, and highly organized. 

• Strong sense of ownership and accountability, with the ability to work independently and drive initiatives. 

• Willingness to provide after-hours support, including weekends and public holidays, for monitoring and critical incidents. 

As a Senior Executive, Ticket Service Provider, you will be responsible for managing budget planning, cost analysis, and financial processes to support operational needs. You will oversee contracts and procurement activities, working closely with internal teams and external vendors to ensure smooth execution. In addition, you will monitor asset lifecycles, support audit processes, and drive continuous improvements in workflows and controls to enhance operational efficiency and ensure compliance.

Key Tasks you will be involved in

• Budget Planning & Financial Management 

  • Manage budget planning and cost management for the Ticket Service Provider (TSP) department. 

  • Support short- and long-term resource planning for TSP operations. 

  • Analyze profit and loss performance, recommending cost-effective solutions to improve efficiency. 

  • Track and review revenue and expenditure regularly to ensure financial discipline. 

• Contract Management 

  • Oversee all TSP contracts, ensuring proper tracking of validity, renewals, and expiries. 

  • Prepare, develop, and review new contracts, providing end-to-end support from stakeholder negotiations to contract finalization. 

• Procurement & Vendor Management 

  • Source direct and indirect materials, and manage relationships with both local and international vendors. 

  • Negotiate pricing, terms, and conditions to achieve optimal value. 

  • Plan and execute procurement activities, ensuring timely delivery and preventing shortages, overcharges, or quality issues. 

  • Resolve supply, service, quality, and invoicing issues with stakeholders and vendors, while identifying and addressing process bottlenecks. 

• Operations Support & Asset Management

  • Support procurement strategies for daily Operations & Maintenance (O&M) activities and asset lifecycle management, including replacement, modification, and disposal. 

  • Monitor lifecycle costing and end-of-life status of all TSP assets to support planning and decision-making. 

• Documentation & Compliance 

  • Prepare and maintain key documentation, including Tender Documents, Standard Operating Procedures (SOPs), Work Instructions (WIs), and reports, ensuring accuracy and validity. 

  • Assist in planning and conducting audits to ensure O&M processes comply with established SOPs and WIs. 

• Additional Duties 

  • Carry out other responsibilities as assigned. 

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Proven experience in an O&M industry involving Budget Planning, Contracts, and/or Procurement.

• Strong ability to work independently and in a team under a challenging and fast-paced environment. 

As an Associate Executive, Service Support, you will act as a Duty Supervisor, overseeing daily ticketing operations across Head Office and Ticket Offices (TO)/ Ticketing Service Centres (TSCs).

Key Tasks you will be involved in

• Head Office Duties 

  • Review memos for updates. 

  • Monitor ticketing device status and manage sales parameter downloads. 

•  TO / TSC 

  • Ensure outlets meet appearance, cleanliness, and security standards. 

  • Oversee staff adherence to procedures and proper handling of equipment. 

  • Coordinate maintenance with Admin and Engineering teams. 

  • Track customer complaints and staff performance. 

• Surprise Checks & Audits 

  • Conduct weekly checks across multiple locations and staff. 

  • Verify inventory and cash accuracy. 

  • Report issues and incidents promptly. 

• Staff Management 

  • Ensure punctuality, proper uniform, and name display. 

  • Monitor and evaluate staff performance. 

• Discrepancy Handling 

  • Investigate stock and cash discrepancies when required. 

  • Submit same-day incident reports. 

  • Escalate discrepancies exceeding $100. 

• Stock & Cash Handling

  • Oversee handover of stock for resigning staff. 

  • Manage receipt and security of cash and ticket inventory. 

  • Ensure proper documentation and secure storage. 

• Operational Support 

  • Cover supervisory duties when required. 

  • Assist with urgent communications and task delegation. 

• Incident & Complaint Handling 

  • Support staff in lodging police reports for major discrepancies. 

• Alarm Response 

  • Be on standby for assigned locations (night hours). 

  • Respond and follow up on alarm activations. 

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Prior supervisory experience 

• Team player 

• Willing to work shifts 

• Willing to work on weekends and public holidays 

As a Manager, Internal Audit, you will play a key role in promoting strong corporate governance, effective risk management, and robust internal controls across the organisation. You will be responsible for conducting independent audits and reviews to assess the adequacy and effectiveness of internal controls, operational processes, compliance with policies, and governance practice.

Key Tasks you will be involved in

• Conduct financial, operational and other audits as required by the annual IA Work Plan, including planning, designing of audit procedures, execution and reporting of audit issues.

• Ensure complete and appropriate documentation of processes, controls, audit work performed, and timely submission of deliverables.

• Evaluate the adequacy and effectiveness of internal controls, compliance with policies, governance processes, and risk management practices.

• Work with Management to develop practical recommendations in response to audit observations to improve control gaps and support overall business objectives.

• Coordinate and perform follow up reviews on agreed management action plans to ensure that the audit observations are addressed.

 Annual Internal Audit Work Plan

• Assist in the preparation of risk-based audit work plan and work with Management to determine the optimal audit schedules based on key organisational priorities.

 Support to Audit & Risk Management Committee (ARMC)

• Support the ARMC in fulfilling its oversight responsibilities over internal audit and organisational governance.

• Prepare presentation materials and status reports for ARMC meetings.

• Present audit observations and key issues clearly and constructively to Management and the ARMC.

Advisory and Ad-hoc Projects

• Provide advisory services and participate in special reviews and investigations as required by Management and/or ARMC.

• Assist in ad-hoc assignments, such as coordinating outsourced audits, when required.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Training in Accountancy, Finance, Business, or related discipline.

• Professional certifications such as CIA, CPA, CA, ACCA, or equivalent will be advantageous.

• At least 5 years’ experience in internal audit, risk management, governance, or compliance functions, preferably in a corporate or public sector environment.

• Experience working with Audit & Risk Management Committees or Board-level stakeholders will be advantageous.

• Strong analytical, critical thinking, and problem-solving skills, with attention to detail.

• Good understanding of internal control concepts, governance practices, and risk management principles. Familiarity with outsourced audit management and advisory engagements will be advantageous.

• Excellent report writing and presentation skills with the ability to communicate clearly to both technical and non-technical stakeholders.

• Strong interpersonal and stakeholder management skills across different departments and seniority levels.

• Self-driven, adaptable, and able to work independently with minimal supervision. Demonstrates continuous learning mindset and commitment to professional development.

At SPL, you are an integral part of our team – driving meaningful projects and witnessing the tangible difference your work makes. SPL is seeking a strategic, collaborative, and analytical AI Trainee to join our organization. This role is not about writing back-end code; it is about bridging the gap between advanced technology and purposeful adoption.

As an AI Trainee, you will be at the heart of designing SimplyGo's roadmap for enterprise AI adoption. Working closely with cross-functional teams, you will identify high-impact use cases, collaborate with stakeholders to design and implement AI-driven solutions, and develop robust measurement frameworks to evaluate and demonstrate their business value.

Key Tasks you will be involved in

Strategy & Use Case Formulation

• Engage stakeholders to understand workflows, challenges, and goals.

• Translate business challenges into actionable AI use cases (e.g., rewards optimization, trend prediction, workflow automation).

• Assist in prioritizing these use cases into a structured, phased AI roadmap based on commercial viability and implementation complexity.

Cross-Functional Collaboration & Implementation

• Act as the link between business units and technical stakeholders (internal and external).

• Define business requirements, coordinate timelines, and ensure solutions address the users’ needs.

• Support change management to drive onboarding and adoption of AI tools among internal staff.

Framework Development & Success Metrics

• Establish comprehensive frameworks to evaluate ROI and performance of AI solutions.

• Track and report on key success metrics (e.g., efficiency gains, adoption rates, accuracy improvement, business value).

• Help establish governance structure to ensure alignment with enterprise risk management, and ethical AI standards.

Learning Outcomes

• Strategic Blueprinting: Hands-on experience building an enterprise-grade AI adoption strategy from the ground up for an organization serving millions.

• End-to-End Project Exposure: Mastery over the entire AI lifecycle—from initial empathy-driven user interviews to vendor management and final deployment.

• High-Level Visibility: Direct exposure to how senior operations and commercial leadership evaluate technology investments and measure business transformation.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Are a recent graduate or early-career professional with a degree in Information Systems, Business Analytics, Management of Technology, Computer Science, or a related field that integrates business strategy and technology.

• Possess a strong conceptual understanding of artificial intelligence capabilities, including machine learning models, Natural Language Processing (NLP), and Generative AI frameworks. (e.g., large language models and prompt engineering principles)

• Demonstrate solid business analytics skills, with the ability to evaluate operations, identify gaps, and map appropriate AI/ML solutions.

• Exhibit strong framework thinking, with the capability to develop KPIs, metrics, and measurement models from the ground up.

• Have effective stakeholder management skills, with the ability to engage both front-line users and technical vendors.

• Communicate clearly and effectively, translating complex technical concepts into concise, value-driven insights.

As a Deputy Manager, Corporate Strategy Planning, you will play a key role in supporting the development and execution of data-driven strategies across the organization. Working closely with business stakeholders and cross-functional teams, you will transform data into actionable insights, strengthen reporting capabilities, and contribute to strategic initiatives that shape business decisions.

Key Tasks you will be involved in

• Analyse large datasets to identify trends, patterns, and actionable insights

• Develop and enhance reporting processes and dashboards

• Troubleshoot reporting issues and work with stakeholders/vendors to resolve them

• Support strategic projects, operational reporting, and ad-hoc analytical requests

• Present campaign analysis, performance tracking, and strategic insights clearly to stakeholders

• Build data models, forecasting tools, and analytical frameworks

• Support data governance, automation, and quality assurance initiatives

• Identify anomalies and trends to support operational and regulatory requirements

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Training in Data Analytics, Information Management, Computer Science, Statistics, or related field

• 3 – 6 years of experience in data analytics, reporting, or business intelligence roles

• Experience with Power BI or similar data visualization tools

• Proficiency in Excel, Python, SQL/Oracle, and Microsoft Azure Data Lake

• Strong analytical and problem-solving skills with the ability to communicate insights to non-technical stakeholders

• Ability to thrive in fast-paced, stakeholder-driven environments

• Familiarity with Agile, testing, or SDLC methodologies is advantageous

As a Security Operations Manager, CISO Office you will oversee security operations to ensure continuous monitoring, detection, response, and mitigation of cyber threats across transit and digital payments, in compliance with MAS and other regulatory standards. You will also balance risk management with business enablement, driving security maturity while supporting digital innovation and growth.

Key Tasks you will be involved in

1. Security Operations Management

• Oversee daily cybersecurity operations, including monitoring, threat detection, incident response, IAM, and vulnerability management.

• Manage external security providers (e.g., SOC, digital forensics).

• Ensure effective use of security tools (SIEM, DLP, IAM, PAM, EDR, SOAR, threat intelligence).

• Develop and maintain incident management processes, playbooks, and procedures.

• Lead incident investigations, coordinating containment, eradication, and recovery.

• Conduct post-incident reviews to identify gaps and drive improvements.

2. Security Technology & Process Improvement

• Drive improvement programs and implementations on security operations processes, technologies, automation, and AI/ML-based threat detection and response.

• Improve detection coverage and reduce false positives. Drive development and tuning of detection rules and use cases.

• Analyse emerging threats and risk, initiate mitigation actions, and solutions.

3. Leadership & Management

• Ensure compliance with cybersecurity regulations and standards (e.g., MAS TRM, PDPA, PCI DSS, ISO 27001).

• Oversee third-party and vendor security risk management, ensuring adherence to security obligations and requirements.

• Develop security metrics and executive reporting; present risks, incidents, and performance to senior leadership.

• Lead and mentor the cybersecurity team, driving continuous learning, training, and a strong security culture.

• Foster cross-functional collaboration with IT and business teams.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Training in Computer Science, Information Security, and related field.

• Relevant professional certifications such as CISSP, CCSP, CISM, CSOC, GCIA, GCIH.

• Minimum 8 years of progressive experience in IT and cyber security management, with at least 3 years in a leadership role.

• Proven experience in managing IT security operations and incidents, operating SIEM, XDR and SOAR platforms.

• Demonstrated technical security proficiency in cloud platforms (Azure & AWS) and infrastructure.

• Strong leadership, communication, and stakeholder management skills.

• Passion for technology innovation, continuous improvement, and operational excellence.

The Assistant Manager, Compliance is responsible for carrying out day-to-day compliance activities and designated regulatory compliance projects of some complexity, as well as contributing to the management of the organisation’s compliance risks. The role ensures adherence to applicable laws, regulatory frameworks, and internal compliance policies and standards, while enabling business objectives through effective compliance measures.

Key Tasks you will be involved in

• Support in the implementation and administration of various regulatory regimes as directed by supervisor or the Compliance head, including MAS’ outsourcing guidelines, Fit and Proper framework, third party risks and operational risk management guidelines, and conducting related assessments, due diligence and risk reporting.

• Support the conducting of impact assessments, due diligence and compliance checks relating to personal data protection, as well as assist in the handling of any personal data breach.

• Perform timely review, analysis and resolution of transaction monitoring alerts flagged by the transaction monitoring system, analyze transaction data to identify suspicious or fraudulent activities, trends and patterns in transactions, and, where necessary, draft and lodge suspicious transaction reports to the relevant authority.

• Conduct KYC/AML/CFT processes, perform CDD checks (i.e., identification, verification and screening) on new customers, undertake periodic/trigger CDD reviews on existing customers, perform ongoing screening and prepare risk assessments on potential and actual customers that are flagged for adverse media or flagged as Political Exposed Persons (PEPs).

• Support anti-fraud and anti-scam operations, including transaction monitoring, alert handling, investigations, customer impact assessment, escalation, and timely remedial actions to limit losses and customer detriment.

• Support the annual PSA audit and the Compliance and Regulatory Returns workstreams, including following up with relevant stakeholders on agreed actions for audit recommendations.

• Provide support in other projects assigned by supervisor or Compliance head, including working with relevant stakeholders on training staff on PSA, PTC and PDPA requirements, and assisting with department administrative matters.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Training in Law, Business, Finance, Risk Management, or a related discipline.

• Minimum 2 years of relevant experience in compliance, risk management, audit, fraud or scam operations, law enforcement or regulatory functions.

• Professional compliance, fraud. risk, law enforcement, personal data or governance certification (e.g. CAMS, ICA, CRCM or equivalent) preferred.

• Knowledge of AML/CFT and customer due diligence (CDD) regulatory requirements, compliance frameworks, and related processes and issues.

• Knowledge and experience in Singapore’s Payment Services Act 2019 (PSA), Public Transport Council Act 1987 (PTC Act), Personal Data Protection Act 2012 (PDPA), fraud and scam risk management and related regulatory requirements preferred.

• Experience in developing policies, SOPs, and compliance risk assessments preferred.

• Ability to analyse operational processes and identify compliance gaps.

• Some familiarity with compliance onboarding, screening, monitoring (including transaction monitoring), reporting, and analytics processes and tools.

• Stakeholder management, communication, and advisory skills.

As an Analyst II, Business Analysis & App Support, you will collaborate with stakeholders to gather business requirements, analyse processes, and support system delivery to ensure solutions effectively meet business needs. This role offers the opportunity to work closely with both business and technical teams across the full project lifecycle.

Key Tasks you will be involved in

• Gather, analyse, and document business requirements from stakeholders

• Facilitate workshops, interviews, and discussions to clarify business needs

• Analyse existing processes and identify opportunities for improvement

• Prepare business requirement documents, user stories, process flows, and functional specifications

• Collaborate with developers, testers, project managers, and business users throughout project delivery

• Support solution design, testing, user acceptance testing (UAT), and implementation activities

• Track issues, risks, dependencies, and change requests

• Produce reports, dashboards, and analysis to support decision-making

• Ensure solutions align with business goals, timelines, and compliance requirements 

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Training in Business, Computing Science, Information Technology, or related field.

• 3 years of experience as a Business Analyst or in a similar role

• Experience in requirements gathering, process mapping, and documenting user stories/use cases for transactional or customer-facing systems

• Strong communication and stakeholder management skills, with the ability to work across business, technical teams, and external partners

• Good analytical, problem-solving, and documentation skills

• Ability to work independently and manage multiple priorities effectively

• Exposure to Agile methodologies (Scrum/Kanban) and tools such as Jira, Confluence, and ServiceNow is preferred

• Familiarity with mobile app projects, UX/UI collaboration, and customer journey design for consumer digital platforms is advantageous.

As an Operations Support Officer, Service Support you will report directly to the Service Desk Supervisor and support frontline customer service operations by handling and resolving transit-related cases.

Key Tasks you will be involved in

• Attending to calls from SPL frontline Customer Service Officer to provide advice and assistance.

• Ensure follow up on cases escalated.

• Filing of claims for customers (i.e over-deduction/failure to exit/double deduction).

• Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues).

• Perform simple investigation for cases.

• Any other Ad Hoc duties assigned by the supervisor.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Experienced in a call centre environment preferred.

• A team player with good interpersonal and communications skills.

• Self-motivated and able to work independently with minimal supervision.

• Able to multi-task effectively.

• Able to handle stress well.

• People-Oriented.

• Willing to work shifts.

• Available to work on weekends and Public Holidays.

As an Assistant Manager, Project Management & Transformation, you will support the successful delivery of strategic projects and business transformation initiatives across the organisation. You will work closely with business stakeholders, technology teams, and external partners to drive project execution, facilitate Agile delivery, and ensure operational readiness.

Key Tasks you will be involved in

1. Project Delivery & Coordination

• Manage project timelines, scope, risks, dependencies, and implementation activities.

• Coordinate across business, product, technology, and vendor teams to ensure successful delivery.

• Track project progress and drive follow-up actions to achieve key milestones.

2. Agile Delivery Support

• Facilitate Agile ceremonies, including sprint planning, reviews, retrospectives, and daily stand-ups.

• Promote team collaboration, alignment, and continuous improvement.

3. Systems & Integration Management

• Coordinate system integrations, technical dependencies, and impact assessments.

• Support feasibility reviews, issue resolution, and operational readiness planning.

4. Governance & Reporting

• Consolidate project updates, risks, action items, and management reports.

• Support project governance and escalate critical issues when required.

5. Stakeholder & Vendor Management

• Partner with internal teams, external agencies, vendors, and business stakeholders.

• Manage expectations, dependencies, and decision-making processes.

6. Deployment & Incident Management

• Support deployment planning, release activities, testing validation, and post-implementation reviews.

• Coordinate issue resolution, incident management, and service recovery efforts.

7. Continuous Improvement

• Maintain project documentation and governance artefacts.

• Contribute to process improvements and best practices across project delivery.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

• Training in Information Technology, Business, Project Management, Computer Science, Engineering or a related discipline.

• At least 3 years of experience in project coordination, Agile delivery, stakeholder management, vendor management, or IT/business systems delivery.

• Good understanding of project management methodologies and Agile practices.

• Familiarity with system integrations, technical dependencies, and operational processes.

• Ability to manage multiple priorities in a dynamic environment.

• Strong analytical, problem-solving, and risk assessment skills.

• Effective stakeholder engagement and vendor management capabilities.

• Strong written and verbal communication skills, including reporting, documentation, and meeting facilitation.