Careers

Process Transit Claims

• Investigate and process Transit Claims for all card types (CePAS, Bank Card & SimplyGo EZ-Link/Concession) within SLA.
• Attend to customer enquiries pertaining to refund matters.
• Inform customer in case of invalid claim/difference in claim amount before collection date.
• Investigate/explain refund disagreements raised by customers.
• Obtain information from customers to facilitate investigations.
• Generate usage report 176BD. 

Process Non-Transit Claims

• Investigate and process non-transit related claims like under revaluation and card-related claims.
• Attend to customer enquiries pertaining to refund matters.
• Inform customer in case of invalid claim/difference in claim amount before collection date.
• Investigate/explain refund disagreements raised by customers.
• Obtain information from customers to facilitate investigations.

Process Deferred Refunds (Corrupted Concession CePAS cards)

• File DRM via SEP for those cards that CSM is unable to file DR.

• A Level or Diploma equivalent
• Requires analytical and customer service skill set

About the role

We are seeking an experienced, results oriented and dynamic manager to lead the Motoring Payments Division.

The manage will be responsible for Motoring Payments Division financial management of budgets/targets.

The manager will be responsible for driving motoring payments across tolling, ERP (Electronic Road Pricing), EPS (Electronic Parking Solution), and VEP (Vehicle Entry Payments).

The manager will also be responsible for driving deep product engagement with our industry partners that includes transport stakeholders, car park acquirers/operators/processors, financial institutions and merchants to develop programmes/campaigns that will engage motoring consumers to EZ-Link motoring card and back-end payment known as EZ-Link Motoring Service in transport and drive overall motoring usage and contributing to the nation's vision of being a Smart Nation.

The manager will also work closely with partners to implement/ back-end payment known as EZ-Link Motoring Service across car parking in Singapore.

What you'll be doing

Team Leadership

• Manage a team in motoring comprising of a deputy manager and assistant manager in developing and executing key strategic pipelines and business activities
• Be able to lead, manage and track progress

Product & Service

• Manage and be responsible of products & services - Motoring Segment which consist of ERP (Electronic Road Pricing) and EPS (Electronic Parking Solution) for consumer and corporate entities
• To manage/grow car park acceptance for back-end payment known as EZ-Link Motoring Service by working with Car Park Processors
  • Co-sales pitch together with Car Park Processors
  • Manage client relationship

Engagement Usage/Adoption Campaigns

• To be responsible for developing programmes/campaigns to increase usage patterns within motoring
• To work closely with LTA (Land Transport Authority), car park operators/acquirer, transport operators, transport stakeholders, merchants, financial institution to develop partnerships and programmes that will increase usage in motoring sector

Market Condition and Competition Analysis

• Understanding of current market/industry conditions
• Staying ahead of competition in the market (Domestic and Regional)

Financial Management & Cost Control 

• Develop and manage the annual motoring payment budget forecasting
• Conduct monthly financial performance review with AVP and team including P&L analysis, variance and forecasting
• Achieving of revenue and usage targets
• Identify cost-saving opportunities

Others

• Assist AVP - Digital Lifestyle & Payments on any key special projects and strategic business initiatives

• Minimum 5 years in the related industry - transport/tolling payments or similar industry
• Familiarity in motoring payments is a plus
• Experience in negotiating business contracts and partnerships
• Ability to expertly communicate and build lasting relationships with all levels of internal and external stakeholders

Preferred Skills

• High energy, detail oriented with exceptional business mind-set
• Negotiation, articulation and influencing 
• Good written, oral and communication skills 
• Good soft skills - Strong team leadership and problem-solving abilities
• Analytical mindset with experience in data-driven decision making

We are seeking an experienced, results orientated and dynamic Deputy Manager to be part of the Motoring Payments Division.

The Deputy Manager will be reporting to the Manager Motoring.

The Deputy Manager will be equally responsible for Motoring Payments Division financial management of budgets/targets.

The Deputy Manager will be equally responsible for driving motoring payments across tolling, ERP (Electronic Road Pricing), EPS (Electronic Parking Solution) and VEP (Vehicle Entry payments).

The Deputy Manager will support and co-create deep product engagement with our industry partners that includes transport stakeholders, car park acquirers/operators/processors, financial institutions and merchants to develop programmes/campaigns that will engage motoring consumers to EZ-Link motoring card and back -end payment known as EZ-Link Motoring Service in transport and drive overall motoring usage and contributing to the nation’s vision of being a Smart Nation.

The Deputy Manger will also work closely with partners to implement/enable back-end payment known as EZ-Link Motoring Service across car parking in Singapore.

Team Leadership

• To be a people’s deputy manager in guiding and managing an assistant manager in developing and executing key strategic pipelines and business activities

Products & Services

• To support business initiatives of products & services – Motoring Segment which consist of ERP (Electronic Road Pricing) and EPS (Electronic Parking System) for consumer and corporate entities
• To grow car park acceptance for back-end payment known as EZ-Link Motoring Service by working with Car Park Processors
  • Co-sales pitch together with Car Park Processors
  • Manage client relationship

Engagement usage/adoption campaigns

• To be responsible for developing programmes/campaigns to increase usage patterns within motoring
• To work closely with LTA (Land Transport Authority), car park operators/acquirer, transport operators, transport stakeholders, merchants, financial institution to develop partnerships and programmes that will increase usage in motoring sector

Market Condition and Competition Analysis 

• Understanding of current market/industry conditions
• Staying ahead of competition in the market (Domestic and Regional) 

Financial Management & Cost Control

• To support the Manager in developing and manage the annual motoring payment budget forecasting
• Achieving of revenue and usage targets
• Preparation on business statistics for monthly management presentation

Others

• To assist the Manager (Motoring) – Digital Lifestyle & Payments on day-to-day business operations

• Min 3 years in the related industry – transport/tolling payments or similar industry
• Familiarity in motoring payments is a plus
• Experience in negotiating business contracts and partnerships
• Ability to expertly communicate and build lasting relationships with all levels of internal and external stakeholders

Preferred Skills

• High energy, detailed oriented with exceptional business mind-set
• Negotiation, articulation and influencing
• Good written, oral and communication skills
• Good soft skills – Strong team leadership and problem-solving abilities
• Analytical mindset with experience in data-driven decision making 

As a Senior Officer in our team, you will play a pivotal role in ensuring seamless and accurate bus service information update at all Bus Stops and MRT Stations. You will also be involved in new projects and initiatives for Public Transport information and solutions at SimplyGo.

• Understanding Bus Service Network Changes and the impact in the Public Transport Sector
• Work with the team and other stakeholders, which includes the relevant authorities to ensure Network Changes are updated and implemented on time and accurately on the various platforms
• Manage the performance of Contractors in meeting the requirements and service level agreements
• Preparation of updating works and ensure various databases and information library are kept up-to-date and backup is done regularly
• Support in the various projects and initiatives for Bus Network Changes and overall integration of the various modes of Public Transport Information
• Manage the engagement and communications with key stakeholders and partners (internal and external)
• Any other ad-hoc duties assigned

• Able to effectively engage stakeholders and partners
• Committed team player with good communications and interpersonal skills
• Proficient with Microsoft Office and good with Excel
• Keen interest in working with data and attention to details
• Pro-active self-starter with an analytical and creative mind and willingness to learn

• Manage the storage and safekeeping of Spare Parts in the TSP Storerooms
• Perform daily sorting, picking and packing of Spare Parts to ensure inventories in TSP Storerooms are stored in the correct place and order
• Coordinate and assist in the day-to-day supply chain operations. (e.g. part exchanges, ad-hoc distribution of parts to stations, etc.)
• Perform detailed checks for all incoming / outgoing Spare Parts to ensure alignment with documents
• Perform detailed checks and testing to ensure Spare Parts are received in order and good condition
• Assist in preparing, developing and managing various documentation (e.g. Handover/Takeover Forms, Reports, etc.)
• Ensure good housekeeping, overall cleanliness and safe working conditions in the TSP Storerooms
• Perform periodic stocktaking to maintain inventory accuracy and management
• Assist on printing and pasting of Asset Labels for the Spare Parts
• Perform configurations to repaired/new Spare Parts to ensure they are operationally ready for usage
• Keep track on the movement of parts by inputting and updating Assets’ information into TSP’s Maintenance Management System (MMS) and documents
• Perform any other duties as instructed by Engineer / Supervisor

• ITE or Higher NITEC in Business Administration / Supply Chain Management or any other relevant field
• Punctual and disciplined. Able to work on shift arrangements (0700-1630 / 1300-2230), including weekends & public holidays. Comfortable with working overtime if required
• Possess Singapore Class 3 Driving License
• Basic computer skills & knowledge required (e.g. Microsoft Excel and Word)
• Knowledge and hands-on experience on Enterprise Resource Planning (ERP) Systems (e.g. ServiceNow, SAP, Maximo, Oracle) will be an advantage
• Possess strong ability and accuracy in terms of receiving and processing instructions/information

As the HR Intern, you will contribute positively to the organization by:

• Supporting hiring managers in understanding the importance of effective hiring and onboarding through the playbook.
• Helping to develop and implement the online hiring and on-boarding system by understanding the process and its related system functionality requirements. Your contributions will play a key role in enhancing the hiring and on-boarding experience for both the candidates and SPL stakeholders.

As our Intern, you will be involved in the following projects:

Project 1. SPL Hiring and On-boarding Playbook

• An end-to-end hiring and on-boarding guide for hiring managers.
• • Conduct industry research and support the content creation of a hiring and on-boarding playbook.
  • Create and iterate prototypes, sharing key insights and design concepts with the team and Head of HR.
  • Collaborate with the HR program owner to present the final proposal to the CEO for review and approval.
  • Finalize the playbook design, ensuring all content is accurate, relevant, and aligned with organizational goals.

Project 2. Online Hiring and On-boarding Solution

• Support the development and implementation of the on-line hiring and on-boarding solution to automate the manual process to maximize operational effectiveness and efficiency.
  • Assist in the planning and business requirements gathering for the new system.
  • Participate in the project kick-off and regular progress update sessions by providing value added inputs.
  • Collaborate with the HR project lead to seek approval from Head of HR and the CEO at different junctures.
  • Support project lead in performing UAT of the new system and re-testing.
  • Work with the project lead to develop the user guide and briefing deck.
• Support the project team in system migration and implementation.

• Training in Content Creation and Graphical Design or Computer Science or System Development.
• Proficient in content creation and graphic design, with hands-on experience.
• Skilled in using digital design tools (e.g., Adobe Creative Suite, Canva, Figma).
• Basic understanding of Design Thinking principles and User Experience (UX) concepts.
• Has basic knowledge of hiring and on-boarding process and basic online system features (e.g. applicant tracking, auto-screening of CVs, etc.).
• Tech savvy and has basic experience in UAT.
• Demonstrates a strong interest in Human Resources.
• Possesses a proactive, can-do attitude.
• Effective team player who can also work independently and collaboratively with stakeholders.
• Strong communication skills, both written and verbal.
• Passionate about content development and visual storytelling.
• Takes initiative by asking thoughtful questions and offering constructive suggestions for improvement.

As a UX/UI Design Intern, you will play a vital role in enhancing the user experience of our digital products by:

• Assisting the design team in creating user-centered solutions that support both user needs and business goals.
• Contributing to the development and implementation of intuitive, visually engaging interfaces through hands-on design work and collaboration.
• Supporting the UX process from research to prototyping, while gaining practical experience with industry-standard tools and workflows.

As our Intern, you will be involved in the following project:

• Contribute to brainstorming sessions and assist in designing intuitive user journeys and screen flows for our mobile application.
• Create, iterate, and refine UI designs and interactive prototypes using Figma.
• Support UX research activities, including user testing, collecting user feedback, and analyzing insights to inform design decisions.
• Assist in optimizing workflow efficiency and promoting better team collaboration within the design process.
• Help build and maintain our design system, including documentation of components, usage guidelines, and visual assets.
• Support visual and UI design tasks for in-app mini games and ad-hoc interactive experiences.

By the end of the internship, you will be able to:

• Apply UX methodologies such as user journey mapping and wireframing in a real-world product development environment.
• Use Figma confidently for UI design, interactive prototyping, and team collaboration.
• Understand the structure and purpose of design systems and actively contribute to their development and maintenance.
• Support and participate in user research activities, including planning and conducting usability tests.
• Develop a deeper understanding of how business goals and user needs shape digital product design and decision-making.

• Training in Design, HCI, Digital Media, or related fields.
• Passionate about blending user empathy, business needs, and problem solving to deliver thoughtful digital experiences.
• Familiarity with Figma
• Strong eye for visual design, layout, and interaction details.
• Organised, proactive, and enjoys collaborating across disciplines
• Commitment between 5 to 7 months

• Perform preventive and corrective maintenance of LTA and TL devices in a timely and effective manner to ensure their reliability.
• Comply with work procedures and risk assessment when carrying out any maintenance work.
• Support in the setup or relocation of devices at the Ticketing Service Centres or e-Lobbies to meet operational requirements.
• Maintain lighting systems and other support equipment at Ticket Service Centres where necessary.
• Ensure safe and proper housekeeping of the Maintenance Site Offices.
• Assist Engineer or Supervisor in any other maintenance or project tasks as assigned.
• Supervise contractors in repair and ad-hoc project testing works at Ticket Service Centres.
• Support in the delivery of parts from the store at HQ to the stations or Bus Interchanges if required.
• Perform any other duties as instructed by Management.

Soft Skills

• Possess good teamwork and communication skills. Punctual and disciplined. Able to work with minimum supervision. Able to identify and prioritize tasks on hand and resolve them quickly and completely. Basic knowledge of Microsoft Excel and Word.

Technical Skills

• NITEC or Higher NITEC in Electronics or Electro-Mechatronics Engineering or its equivalent.
• Experience in troubleshooting transit system equipment and electro-mechanical equipment would be an advantage.
• Holds a Class 3 driving license.

Working Locations:

• Island-wide at MRT stations and Bus Interchanges

Working Hours:

• 0700-1630 / 1300-2230 – Shift work.
• Required to work on weekends and Public Holidays.
• Occasional night works where necessary.

• Process refunds and blacklisting within service-level agreement.
• Proper handling and housekeeping of cards and form-factors.
• Investigate any discrepancies (top-up, refunds, chargeback, etc), resolve issues and close cases for cards or digital wallet related matters.
• Liaise with the Customer Service team to resolve card or wallet disputes and update CMS accordingly, if any.
• Liaise with internal and external stakeholders on operational issues, new projects, exceptional cases or other matters.
• To be a team player by ensuring team duties are covered and no reduction in team performance during periods of leave/absence.
• To support management in any new initiative and to accomplish the goals, build confidence and competency.

• Proficiency in Microsoft Excel / Word / PowerPoint
• Adaptability to Organization Culture
• Positive working attitude in learning and a good team player
• Ability to maintain data accuracy
• Implement analytical skills and problem-solving skills
• Professionalism/Work Ethic

• Manage product development, product marketing partnership and business development & sales marketing and account servicing 

You will focus on the following areas for Tourist Pass Products (Singapore Tourist Passes & Tourist products)

Product Development & Management

• To work with Reporting Officer (RO) to develop, enhance and manage the product in all aspects
• Assisting RO to develop and lead the business strategies for the related product business and drive the new product road maps
• Support RO in product & project initiatives and guide the various support teams to achieve in strategies and key deliverables
• Responsible for establishing product pricing, positioning, product campaigns, and commercial plans and initiatives
• Identify consumer needs and create user stories and acceptance criteria in product
• Gather market information, analyzing the trends, the competition as well as customer needs to find new opportunities of growth
• Conduct product briefing and training for internal and external partners
  Work closely with internal stakeholders (Customer Service, Logistics, Marketing, Finance, IT, Legal) to manage the products and external stake holders

Product Sales and Account Servicing (Channel Sales, Corporate Sales, Online)

• Drive sales revenue
• Develop and grow current sales channels, and penetrate new markets and new accounts
• Identify and attend to potential sales lead
• Follow through follow through with the relevant stakeholders on sales quotation, stock preparation, payment and delivery
• Provide support to the sales partners
• Monitor sales activities, growth, development and performance

Product Marketing

• To develop and drive Marketing Campaign to increase awareness and sales
• Implement, lead and drive sales and marketing activities in for the products
• Ensure product information and tourism information are up to date on all communication platforms
• Prepare comms materials and ensure timely distribution

Product & Promotion Partnership

• To build strong relationship with current product & promotion partners and to explore new potential partnerships across Singapore.
• Explore and seek overseas partnership opportunities.
• Collaborate with partners for special projects and campaigns.

Tourism Products Development & Management 

• Research, Plan, source and Curate tourism bundle
• To work with tourism partners on the bundling and marketing of tourism products
• To work with Sales Partners/on self-help kiosks to support the sales of Tourism Products

Others

• Key Account management – Cross sell EZL products & services to key partners.
• Support ad hoc projects & portfolio e.g. Gamification 

• Keen interest and training in Tourism, Marketing, Business, or related fields.

• 2 to 3 years of experience in product development, sales, or tourism marketing.

• Understanding of Singapore's tourism landscape, including visitor needs and partner ecosystem.

• Excellent communication and stakeholder management skills.

• Proactive, creative, and capable of multi-tasking in a fast-paced environment.

• Experience in account servicing, campaign execution, and data-driven decision making is a plus.

• Familiarity with digital platforms, tourism technologies, and sales analytics will be an advantage.

Job Overview
As a Web Developer at SimplyGo Pte Ltd, you will work closely with our development team to maintain, optimize, and improve our existing websites and web applications. You will be responsible for building new features, identifying areas for improvement, and ensuring a seamless user experience. The ideal candidate will have strong experience with front-end technologies, particularly Vue.js and React, and a proactive approach to problem-solving.

Key Responsibilities

• Support and maintain existing web applications: Ensure the stability and functionality of our current websites by troubleshooting issues, fixing bugs, and implementing updates.
• Develop new features: Build and implement new features using Vue.js and React, ensuring optimal performance and responsiveness.
• Identify areas of improvement: Conduct regular audits of existing websites to identify opportunities for enhancements, such as improving load times, accessibility, security, and overall user experience.
• Collaborate with cross-functional teams: Work with UX/UI designers, backend developers, and product managers to ensure seamless integration of front-end solutions with backend systems.
• Code quality and testing: Write clean, maintainable, and efficient code. Conduct code reviews and implement automated testing to ensure high-quality deliverables.
• Stay up-to-date with emerging trends: Continuously learn and experiment with new technologies and best practices in front-end development.

• Strong proficiency in Vue.js and React for building modern, dynamic web applications.
• Solid understanding of HTML5, CSS3, and JavaScript (ES6+).
• Experience with responsive web design and cross-browser compatibility.
• Experience with version control tools, particularly Git.
• Strong problem-solving skills with a keen eye for detail and performance optimization.
• Ability to work independently and as part of a collaborative team.
• Strong communication skills, both written and verbal.

Preferred Skills

• Experience with TypeScript and modern JavaScript frameworks.
• Experience with RESTful APIs and integration with third-party services.
• Familiarity with CI/CD pipelines and deployment processes.
• Knowledge of website optimization tools and techniques (e.g., Lighthouse, Google PageSpeed).
• Added Advantage with knowledge on back-end development practices.

We are looking for a self-motivated and detail-oriented Senior Executive to support the Department in the areas of financial planning, budgeting, and forecasting processes. 

This entry-level role is ideal for recent graduates or professionals with some experience who are eager to develop their skills in financial analysis, budgeting, and investment oversight within a dynamic team.

• Assist in the preparation and consolidation of budgets and financial forecasts under guidance from senior team members.
• Support the team in collecting and analyzing financial and non-financial data to aid budgeting and investment decisions. 
• Maintain financial records and update financial models and tools used in budgeting and investment tracking.
• Participate in cross-departmental data gathering to ensure accuracy in financial reports.
• Assist in preparing presentations and summaries for internal use.
• Ensure adherence to organizational policies and financial procedures.
• Contribute ideas to improve financial processes and reporting accuracy.

• Bachelor’s degree in finance, Accountancy or equivalent.
• Up to 2 years of relevant experience in Accounting or Financial Planning & Analysis roles (internships or projects considered).
• Understanding of financial principles, budgeting, and analysis techniques.
• Proficient in Microsoft Excel or financial planning tools and comfortable learning new financial software tools. 
• Self-motivated, results driven with strong analytical and attention to detail in areas of data accuracy and integrity.
• Good communication skills and willingness to learn and collaborate within a team.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.