Terms and Conditions

The use of a Concession Card as a contactless stored value facility and as a Ticket and for payment of fares for travel in the Public Transport System and/or Qualified Goods and/or Services shall be subject to these Conditions and all applicable laws and regulations. By using a Concession Card as a Ticket and for payment of fares for travel in the Public Transport System, the Concession Card Holder agrees to be and shall be bound by these Conditions. 

 

1. Definitions 

In these Conditions, the following words and expressions shall, unless otherwise provided or the context otherwise requires, have the following meaning:  

The following provisions shall apply to Concession Card Holders: 

  

2. Issue and validity of Concession Cards 

2.1   Concession Cards shall be issued only to eligible applicants. Details on concession schemes, concession travel rates, Passes, concession travel eligibility and conditions relating to concession schemes offered by the Operators / LTA are stipulated at www.simplygo.com.sg. 

2.2   A Concession Card is not transferable and can only be used by the holder of that Concession Card. 

2.3   The validity period of any particular type of Concession Card shall be as stated at www.simplygo.com.sg. The extension of any such validity period is at the absolute discretion of the respective Operators or LTA. In the case of any Child Card, Primary (MOE) / (Non-MOE) Card, Secondary / Pre-U (MOE) / (Non-MOE) Card, Diploma Student Card and/or Undergraduate Card, the extension shall be subject to the provision of all relevant information by the school or institution concerned. Save as aforesaid, Concession Card Holders may seek the extension of their concession status at any TO, TSC, SimplyGo Kiosk, ASK, or PSC/PSO. 

2.4   The use of a Concession Card as a means for fare payment in the Public Transport System shall be subject always to these Conditions and such of the terms and conditions as may from time to time be issued by LTA or such other organisation as may be designated by LTA from time to time to govern the use of any contactless payment medium in the Public Transport System, which terms and conditions shall prevail over these Conditions in the event of any conflict or inconsistency. 

2.5   A replacement Concession Card may be issued, subject to such conditions and to the payment of such sums as LTA may impose. 

  

3. Revaluation of Concession Cards 

3.1   Concession Card Holders may revalue the Stored Value of their Concession Cards from time to time at any TO, TSC, and PSC/PSO via cash, NETS (or such other accepted payment modes), up to the maximum amount of $500 or other amount as may be prescribed for such Concession Card. 

  

4. Card Cost 

4.1   LTA and/or any Authorised Person may collect from the Concession Card Holder an amount to cover the cost of the card ("Card Cost") when the Concession Card is first issued. The Card Cost, which is up to a maximum of $5.00, is non-refundable. 

  

5. Rejection of Concession Cards 

5.1   Notwithstanding any other clause, LTA, any Authorised Person, Operator and/or Qualified Merchant shall be entitled to reject the use of a Concession Card – 

5.1.1   as a Ticket and as a means for claiming concessionary travel in the Public Transport System if: 

1. it is used by any person who is not eligible or who has ceased to be eligible for concessionary travel; 
2. it is used by any person who is not the Concession Card Holder of that Concession Card; 
3. it has expired; 
4. the Stored Value is insufficient or has been exhausted; 
5. it is suspected by LTA, SPL, any Authorised Person and/or the Operators:
   1. to be a counterfeit; 
   2. to have been fraudulently or illegally issued or revalued;
   3. to have been stolen or tampered with in any way; or
   4. to have been used in a manner which illegally or fraudulently hinders or prevents the proper deduction of Fares or to evade any Fare payment;
6. it is damaged, unreadable, defective, faulty or otherwise poses a risk of damage to the Concession Card System;
7. it has been blacklisted for any reason whatsoever; 
8. it has not been activated for use in the Public Transport System;
9. it is not capable or has ceased to be capable of functioning as a Ticket for any reason whatsoever;
10. the Concession Card System is unable to process the payment for any reason whatsoever or if a force majeure event (see Clause 15) arises which disables and/or prevents the Operators from accepting and/or processing the Concession Card as a means of payment; and/or 

5.1.2   for payment of Qualified Goods and/or Services if: 

1. the Concession Card has expired; or 
2. the Concession Card is suspected to have been fraudulently issued, stolen or tampered with or may in any way pose a risk to the Concession Card System; or 
3. the Concession Card System is unable to process the payment for any reason whatsoever or if a force majeure event (see Clause 15) arises which disables and/or prevents the Qualified Merchants from accepting and/or processing the Concession Card as a means of payment. 

5.2   The Concession Card Holder agrees that each of the Operators and/or Qualified Merchants is responsible for deducting payment for Transit Services and/or Qualified Goods and/or Services, as the case may be, that the Concession Card Holder has agreed with the Operator and/or Qualified Merchant or is agreeable (with the Operator and/or Qualified Merchant) to pay from the Stored Value, in such manner as may be required by such Operator and/or Qualified Merchant. 

5.3    The Operators and Qualified Merchants accepting the use of Concession Cards may be changed from time to time without prior notice. 

  

6. Retention of Concession Cards 

6.1    Notwithstanding any other clause, LTA, SPL, any Authorised Person and/or any of the Operators shall be entitled to seize and retain the Concession Card if: 

1. it is used by a Concession Card Holder who is not eligible or who has ceased to be eligible for concessionary travel; 
2. it is used by a Concession Card Holder who is not the Concession Card Holder of that Concession Card; 
3. it has expired; 
4. it is suspected by LTA, SPL, any Authorised Person and/or the Operators:
   1. to be a counterfeit;
   2. to have been fraudulently or illegally issued or revalued;
   3. to have been stolen or tampered with in any way; or
   4. to have been used in a manner which illegally or fraudulently hinders or prevents the proper deduction of Fares or to evade any Fare payment
5. it is damaged, unreadable, defective, faulty or otherwise poses a risk of damage to the Concession Card System;
6. it has been blacklisted for any reason whatsoever;
7. it is not capable or has ceased to be capable of functioning as a Ticket for any reason whatsoever. 

6.2   During the period that a Concession Card is retained, the Concession Card Holder shall not be entitled to concessionary travel. In such instance, the Concession Card Holder may purchase an adult anonymous Card or use another appropriate form of Fare payment for travel in the Public Transport System. The Concession Card Holder may, however, make a claim in relation to any retained Concession Card in accordance with Clause 10. 

  

7. Loss or Theft of Concession Card 

7.1   Concession Card Holders are responsible for safeguarding their Concession Cards from loss and theft. LTA, SPL, Operators and Qualified Merchants shall not be responsible to any Concession Card Holder for any losses which may be incurred by a Concession Card Holder as a result of a lost or stolen Concession Card. 

7.2   Concession Card Holders who lose their Concession Card must immediately report the loss of their Concession Card to SPL through the SimplyGo Hotline for the purposes of invalidation. Once invalidation requests are reported by the Concession Card Holders, these are final and irreversible. The lost card may take up to 48 hours to be invalidated from the time of the request. 

  

8. Corrupted Concession Card 

8.1   Concession Card Holders with corrupted, defective or faulty Concession Cards shall present such corrupted Concession Cards to any TSC immediately after such corruption, defect or fault has arisen. 

  

9. Misuse of Concession Cards 

9.1   A Concession Card may only be used by the respective Concession Card Holder who is eligible for concessionary travel of the type associated with the Concession Card and as stipulated at www.simplygo.com.sg. Concession Card Holders are responsible for safeguarding their Concession Cards from misuse. 

  

10. Refunds 

10.1   A Concession Card Holder may claim a refund of any Stored Value rightfully due to the Concession Card Holder. Card Holders who are holding an expired Concession Card may also claim a refund of the remaining Stored Value. 

10.2   Refunds shall be made by LTA, any Authorised Person or SPL, subject to the following conditions: 

1. The Concession Card in respect of which the claim is made, must be presented unless otherwise determined by LTA, any Authorised Person or SPL. 
2. The Concession Card must not have been altered, tampered, intentionally damaged, or interfered with. 
3. A refund shall be made only after LTA, any Authorised Person or SPL is satisfied, after due investigation that the claim is valid. 
4. The encoded data in the Concession Card and/or its external card number is readable for any reason as determined by LTA, any Authorised Person or SPL. 
5. Refunds shall be made to the Concession Card Holder or its proxy. 
6. All refunds shall be made free of interest. 
7. Unless already retained, the Concession Card shall be surrendered to LTA, any Authorised person or SPL at the time of refund.10.3   A Concession Card Holder may only obtain a refund of the Stored Value at any TO or TSC within four years after the expiry of that Concession Card. 

10.4   Deferred refund of the Stored Value filed by the Concession Card Holder must be collected within 60 days from the collection date. The Concession Card Holder may refer to the collection period printed on the claim receipt once the deferred refund is successfully filed or otherwise advised by SPL personnel. 

  

11. Exclusion/Limitation of Liability 

11.1   Neither LTA, SPL, any Authorised Person, any Operator nor Qualified Merchant (or any of their respective officers, employees or agents) shall be liable for any losses, damages, expenses, claims, liability and costs (including cost on a solicitor and client basis) that a Concession Card Holder may incur or suffer in connection with: 

1. the use of any Concession Card as a Ticket and/or as a means of Fare Payment in the Public Transport System; 
2. any delay in the issuance of any Concession Card or in the case of any retained Concession Card, the return of such Concession Card; 
3. the retention, suspension, discontinuance or revocation of any Concession Card; 
4. any breakdown or fault in the Concession Card System; and/or 
5. any damaged, corrupted, defective, faulty Concession Card. 

11.2   Without prejudice to Clause 12.1 above, should any liability be attributed to LTA, SPL, any Authorised Person and/or any Operator in connection with the use of any Concession Card as a Ticket and/or as a means of Fare payment in the Public Transport System and/or as a means of payment for any Qualified Goods and/or Services whatsoever, including but not limited to any event or incident arising from any negligence, the total liability of LTA, SPL, such Authorised Person and/or such Operator to the Concession Card Holder under these Conditions and at law shall not exceed in aggregate the sum of $500. 

11.3   It is expressly acknowledged by the Concession Card Holder that neither LTA, SPL nor any Authorised Person is involved in the provision of the Transit Services and/or the Qualified Goods and/or Services offered by any Operator and Qualified Merchant respectively accepting the Concession Card for payment.  Neither LTA, SPL nor any Authorised Person shall be liable in any way for the Transit Services and/or Qualified Goods and/or Services sold, rendered or provided by the Operators and/or Qualified Merchants (including without limitation any defect, disruption, failure or unavailability of or relating to any of such Transit Services and/or Qualified Goods and/or Services, as the case may be) or for any other disputes concerning the Transit Services and/or Qualified Goods and/or Services, all of which shall be the sole responsibility of the Operators and/or Qualified Merchants, as the case may be. 

  

12. Amendment 

12.1   LTA may from time to time amend, modify or vary any part of these Conditions without any prior notice to Concession Card Holders, save that notice of any such amendments made shall be posted at any TO/TSC at MRT stations and bus interchanges and/or such other premises (including SPL and/or LTA’s website) as may be determined by LTA. The Concession Card Holder’s continued use of the Concession Card after the date of such notification shall constitute an affirmative acknowledgement by the Concession Card Holder of the amendments and shall be deemed to be the Concession Card Holder's acceptance of the revised Conditions. 

  

13. No Waiver 

13.1   No failure or delay on the part of LTA in exercising any power, right, or remedy under these Conditions shall operate as a waiver of such power, right, or remedy. Nor shall any single or partial exercise of any power, right, or remedy preclude the further or other exercise thereof, or the exercise of any power, right, or remedy that it may have. 

  

14. Right of Third Parties 

14.1   Any person or entity which is identified or referred to in these Conditions (whether as a class of persons or otherwise) shall be deemed to be a party to these Conditions and shall accordingly be entitled to the benefit of, and to enforce in its own right, any provision of these Conditions which may be relevant to it or them to the fullest extent permitted by law. Save as aforesaid, the Contracts (Rights of Third Parties) Act 2001 shall not apply to give any person or entity who is not a party to these Conditions any right to enforce any term of these Conditions. For the avoidance of doubt, nothing in this Clause shall affect the rights of any permitted assignee or transferee of these Conditions. 

  

15. Force Majeure 

15.1   Neither LTA, SPL, any Authorised Person, nor any of the Operators or Qualified Merchants shall be liable for any non-performance, error, interruption or delay in the performance of its or their obligations under these Conditions if the same is due, in whole or in part, directly or indirectly to an event or failure which is beyond its or their reasonable control including, without limitation: 

1. flood, lightning, acts of God, exceptional weather conditions, floods, droughts, storms, high winds, typhoons, fire, earthquakes and other natural disasters; 
2. impacts with or by air crafts or aerial objects, terrorism (whether actual or threatened), explosions, wars, warlike operations, hostilities, insurgencies, invasions, epidemics, quarantines, acts of foreign or public enemies, hi-jacking or unlawful seizure or wrongful exercise of control of vehicles, curtailment of transportation facilities, civil commotion, riots, strikes or lock-outs on a city or industrial scale, industrial disputes, industrial actions by workmen, shortage of labour, goods and materials; 
3. judgements, legislation, acts, orders, directives, policies, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any court, governmental, parliamentary and/or regulatory authority imposed or to be imposed after the fact; 
4. power & telecommunication network failures; 
5. circumstances where communications lines and/or computer systems cannot be used for reasons attributable to any telecommunications carriers; and 
6. acts or omissions of any third party. 

  

16. Indemnity 

16.1   The Concession Card Holder hereby undertakes to indemnify and keep LTA, any Authorised Person, SPL, each of the Operators and Qualified Merchants harmless from and against any and all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands, costs (including without limitation, legal costs on a solicitor and own client basis), awards, damages, losses and/or expenses however arising as may be directly or indirectly suffered or incurred by LTA, any Authorised Person, SPL, the Operators and/or Qualified Merchants by reason of and/or as a result of any breach or non-compliance by the Concession Card Holder of these Conditions. 

  

17. Governing Law 

17.1   The construction, validity and performance of these Conditions shall be governed by and construed in accordance with the laws of Singapore. 

 

18. Transit Usage Conditions 

The use of the Concession Card shall be subject to the Transit Usage Conditions available at www.simplygo.com.sg. 

 

Definitions and General Terms

1.    “SimplyGo App” means an app for mobile devices that can be downloaded by a user (individually a “User” and collectively, “Users”).

2.    “EZ-Link Service” means any service offered by SimplyGo which may be obtained through and from the use of the SimplyGo App, as may be determined by SimplyGo from time to time.

3.    “SimplyGo Pte. Ltd.”, “SimplyGo”, “our”, “we” and “us” means SimplyGo Pte Ltd and its successors and assigns.

4.    “You” means a User.

5.    These Terms of Use herein apply to the use of the SimplyGo App by you. By your use of the EZ-Link Services contained within the SimplyGo App, you are deemed to have read, acknowledged and agreed to these Terms contained herein and all other future revisions, which may be updated from time to time by SimplyGo Pte Ltd.

6.    You agree that you are responsible for keeping up to date with any revisions to the Terms of Use, which shall be binding on you upon the update of the SimplyGo App. If at any time, you do not agree with these Terms of Use and/or wish to discontinue your Services, please kindly cease usage of the SimplyGo App.

7.    You are also responsible for any and all activity from the SimplyGo App initiated from your user account and/or login, including any activity by authorized or unauthorized users. You shall not allow others to use your account credentials and maintain security to your user account at all times. If you should at any time become aware of any breach in the security of your user account or have any reason to believe that your credentials have been compromised, please change your password immediately and notify us of such breach.

8.    These terms of use governing the use of the SimplyGo App and the EZ-Link Service (“Terms”) incorporate any other terms and conditions which may be expressly stated in these Terms. If there is any conflict or inconsistency between these Terms and other terms and conditions, these Terms will prevail.

 

Eligibility for the SimplyGo App

1.    You acknowledge and agree that as a condition for you to access and use the SimplyGo App to effect or obtain the EZ-Link Service, you are required to satisfy all these Terms including any amendments to these Terms that SimplyGo may in its discretion from time to time make.

 

Registration

1.    You are required to create and register for an account in your SimplyGo App (“Registration”).

2.    A validation of your mobile and email is also mandatory for purposes of registration. This will be done via a one-time password sent to your nominated mobile number and email address. We reserve all rights to refuse any registration made pursuant to an invalid or inaccurate mobile number or email address.

3.    You will also be required to provide such personal details as may be required from time to time and to ensure that such details are updated in a timely manner. We shall, if required and to the extent permissible by law, provide the purposes of such collection and/or disclosure.

4.    You must use your personal password (“Password”) to access and use the SimplyGo App. You are responsible for safekeeping and maintaining the confidentiality of your Password. You must not disclose to any person your Password and shall not authorize any person to use your Password for any purpose whatsoever. You agree to take reasonable measures and all due care to protect your Password against misuse by third parties.

5.    You should, as soon as possible, reset your Password should you notice that your SimplyGo App has been accessed or used without your knowledge, authority or consent.

 

Acknowledgement and Agreement

You acknowledge and agree that:

1.    you will be responsible for obtaining and using the necessary software and/or device, hardware and/or equipment necessary to obtain access to the SimplyGo App at your own risk and expense;

2.    you will be responsible to your mobile service provider for all data charges relating to:
(a) the download of the SimplyGo App;
(b) any upgrades you request in relation to the SimplyGo App; and
(c) your ongoing access to and use of the SimplyGo App;

3.    you will not use the SimplyGo App to conduct electronic spamming, upload content that contains viruses or malicious codes, perform unlawful activities, or engage in any other inappropriate activities deemed by SimplyGo;

4.    the access to and use of the SimplyGo App is offered to you on an “as available, where available” basis;

5.    you are solely responsible and liable for any access to and use of the SimplyGo App effected through the use of your Password, notwithstanding that your Password may have been used by any other person without your knowledge, authority or consent;

6.    you shall monitor the balance of your ez-link Card at all times and notify us (in writing, by calling our SimplyGo hotline available at our SimplyGo website at http://www.simplygo.com.sg [“Website”]) immediately of any unauthorized transfers or of any matter concerning your ez-link Card that may invite suspicion;

7.    SimplyGo is entitled to send you “push notifications” and SMS notifications (“Notification”) relating to your access to and use of the SimplyGo App and any updates on related services;

8.    SimplyGo is deemed to have sent the Notification to you, even if you are unable to or do not receive the Notification for whatever reason;

9.    the SimplyGo App may include links to sites on the Internet that are owned and operated by third parties (“Third Party Sites”), and if you choose to access these Third Party Sites, you agree to review and accept the terms of use. SimplyGo has no control over and excludes all liability for and does not assume any responsibility for material created or published by such Third Party Sites;

10.    SimplyGo reserves the right to investigate complaints regarding the use of the SimplyGo App, the EZ-Link Service or reported violations of these Terms and to take any action SimplyGo deems appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, the appropriate authorities or regulators and disclosing any information necessary or appropriate to such officials, authorities or regulators, without any further notification to you;

11.    SimplyGo may, in its sole discretion, change, add or remove any feature or functionality of the SimplyGo App at any time without any prior notice. Your continued use of the SimplyGo App or EZ-Link Services shall be deemed to be your conclusive acceptance of such changes;

12.    SimplyGo may impose, change and/or amend at any time the fees payable for your access to and use of the SimplyGo App and the EZ-Link Service as well as the termination of the EZ-Link Service. Such changes shall be deemed effective upon SimplyGo posting these changes on the Website and your continued access to and use of the SimplyGo App and EZ-Link Services shall be deemed to be your conclusive acceptance of such changes; and

13.    SimplyGo may without giving any reason vary these Terms at any time. Where possible, we will strive to provide you with prior notice of our amendment of these Terms. Where we have not given prior notice, we shall as soon as practicable give notice of such amendments, deletions and additions to you by such notification method as we may choose, including through our other mobile applications, in local newspapers, in displays at any of our touchpoints or via publication through any media. Such amendments, deletions and additions shall be effective on and from the date specified in the notice.

 

Limits of Responsibility and Liability

1.    Any Services or features provided on the SimplyGo App shall be on an “as is” basis and SimplyGo neither guarantees nor represents any express or implied warranty or condition that the SimplyGo App is available for use at all times or free from any bugs or code errors, nor does SimplyGo warrant that the SimplyGo App is compatible with all mobile platforms and/or software versions. You shall use the EZ-Link Services at your own risk and SimplyGo shall not be responsible for any claims, damages, losses or delays arising from the use of the SimplyGo App.

2.    SimplyGo is not liable for any loss suffered by you or any third party arising from and in connection with your Registration of, access to and use of the SimplyGo App and the EZ-Link Service. Without prejudice to the foregoing, SimplyGo will not be liable for any inconvenience, loss, cost, damage or injury suffered by you or any third party arising from or caused by:

1.    our compliance with any instruction given or purported to be given by you relating to a Transaction, notwithstanding that the integrity of the information comprised in such instruction may have been compromised or impaired during transmission, provided that such compromise or impairment would not have been apparent to a reasonable person receiving such instruction;

2.    use of your ez-link Card and the SimplyGo App by third parties, whether authorized or unauthorized by you;

3.    theft or loss of your device, hardware and/or equipment on which the SimplyGo App is installed;

4.    your inability to effect or complete any Transaction due to system maintenance or breakdown/non-availability of the SimplyGo App or any network;

5.    you being deprived of the use of the SimplyGo App and/or the EZ-Link Service as a consequence of any action by us;

6.    any failure by us to perform any obligation or observe any of these Terms if such failure arises from a failure of, or any unauthorised and/or unlawful access to, any machine, data processing system or transmission link or any act of force majeure such as acts of God, war or warlike hostilities, civil commotions, riots, blockades, embargoes, sabotage, strikes, lock-outs, fire, flood, shortage of material or labour, delay in deliveries from sub-contractors, or any event outside our control;

7.    any equipment or software providers, any service providers, any network providers (including but not limited to telecommunications providers, internet browser providers and internet access providers), or any agent or subcontractor of any of the foregoing; or

8.    any act or omission by SimplyGo in compliance with any applicable laws and/or regulations, including laws governing personal data protection, and any instructions and/or directions given by any local or foreign regulatory body, government agency, statutory board, ministry, departments or other government bodies and/or its officials.

3.    Any downloading of data from the SimplyGo App is done solely at your risk, and we will not be liable for the integrity or use of any data downloaded in any way.

4.    SimplyGo shall not, unless otherwise expressly provided for in these Terms of Use, be responsible in any way for any direct, indirect, special or consequential, economic or other damages arising in any way from your entering into any Transaction, using the SimplyGo App or using the EZ-Link Service.

 

Intellectual Property

1.    You acknowledge that the intellectual property rights in or to the SimplyGo App are owned by SimplyGo.

2.    No part or parts of the SimplyGo App may be reproduced, distributed, republished, displayed, broadcast, hyperlinked, transmitted, adapted, modified to create derivative works or otherwise commercially exploited in any manner or by any means or stored in an information retrieval system without our prior written permission.

3.    We shall grant you a limited and non-exclusive license to use the SimplyGo App and its services for your personal use only.

4.    Unless otherwise stated, all logos, marks, material (inclusive of software code) and features of the SimplyGo brand are proprietary to SimplyGo. You shall not copy, redistribute, reverse-engineer or commercially profit from the use of SimplyGo Pte. Ltd.’s intellectual property. You shall also not knowingly exploit this license for illegal, malicious purposes or in any way that is detrimental to the reputation of SimplyGo.

5.    Nothing in the SimplyGo App should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any Trade Marks displayed in or through the SimplyGo App, without our written permission.

 

Personal Data Protection

1.    Notwithstanding any other consent that you have already provided through the Services, you consent to SimplyGo Pte. Ltd. collecting, using, disclosing and storing your personal information as provided through registration, re-submission or linking of existing details on the SimplyGo App for the purposes of i) managing and creating your account on the SimplyGo App, ii) processing your balance information for display and use, iii) creation of your rewards account on the SimplyGo App, iv) contacting you to provide any customer service or after-sales support, v) providing the EZ-Link Services to you and vi) any other purposes reasonably contemplated arising out of your usage of the SimplyGo App.

2.    The use the SimplyGo App and EZ-Link Services is contingent upon the personal data provided to SimplyGo. If you wish to withdraw your consent or require SimplyGo to remove your personal data, you agree and understand that it may result in your inability to continue using the SimplyGo App or EZ-Link Services.

3.    SimplyGo shall collect, use, disclose and store personal data in accordance with the Personal Data Protection Act (2012) of Singapore. For more information, please refer to SimplyGo’s privacy policy at: https://www.simplygo.com.sg/

4.    The SimplyGo Privacy Policy, as may be amended, supplemented and/or substituted from time to time, is incorporated by reference into and forms part of these Terms and shall apply to all personal data that you provide to us or that arises from your relationship with us.

 

Third Parties

In the course of use of the SimplyGo App, you may encounter promotions or collaborations with other third parties featured in the SimplyGo App, including but not limited to the SimplyGo App’s reward platforms. We do not make any warranties, representations or guarantees regarding the terms and conditions of any contract or agreement entered between yourself and these third parties. Unless otherwise indicated, any and all recourse to these contracts or agreements are strictly confined to the third party.

 

Assignment

SimplyGo may assign any of its obligations in the Terms of Use to any other party. You acknowledge and agree that you shall not assign any of your obligations under these Terms of Use.

 

Termination

1.    We may (at our sole discretion) and without giving any reason suspend or terminate the EZ-Link Service or your use of the SimplyGo App at any time. Such termination shall be effective on and from the date specified in any notice provided to you.

2.    You shall not be entitled to any payment, compensation or damages from SimplyGo in relation to the termination of your access to and use of the SimplyGo App and/or the EZ-Link Service.

3.    SimplyGo’s right to suspend or terminate your access to and use of the SimplyGo App and the EZ-Link Service shall be without prejudice to any other rights or remedies which SimplyGo may have under these Terms and at law.

 

General

1.    These Terms shall be governed by and construed in accordance with the laws of Singapore and you irrevocably submit to the non-exclusive jurisdiction of the Singapore courts.

2.    A person who is not party to any agreement governed by these Terms shall have no right under the Contracts (Rights of Third Parties) Act to enforce any of these Terms.

 

ADDITIONAL TERMS AND CONDITIONS GOVERNING THE USE OF EZ-LINK SERVICE BY SIMPLYGO USER

Registration

During the Registration, your SimplyGo App login credentials will be used as part of the validation checks.

Use of the SimplyGo App
1.    EZ-Link Card Services

1.    You may link up to 7 ez-link Cards (“Register ez-link Cards”) to have access to our services, including but not limited to:

1.    Checking the balance and viewing the transaction history of your ez-link Cards (“Balance Check”)
2.    Performing SimplyGo Top-up (Where possible)  (“ez-link Top-Ups”)
3.    Registration and activation for Auto Top-up (“Auto Top-up”)
4.    Earn and redeem EZ-Link Reward points (“EZ-Link Rewards”)

2.    You warrant that you are the owner of any ez-link Cards linked by you to the SimplyGo App, or that you have the expressed consent of the owner to do so.

3.    Balance Check

1.    All entries in the transaction history listed in your SimplyGo App (“Transaction History”) are based on best available information and SimplyGo makes no warranty as to the accuracy or availability of the transaction history.

4.    EZ-Link Top-Ups

1.    Upon registration, you may save and select at least one Credit Card as your default source of funds. Your Credit Card will be linked to your  ez-link Card to allow the movement of funds between your Credit Card and your ez-link Card. You warrant that the Credit Card belongs to you.
2.    Alternative sources of funds may also be available through third party partnerships (e.g. DBS PayLah!). We do not make any warranties, representations or guarantees regarding the terms and conditions of any contract or agreement entered between yourself and these third parties. Unless otherwise indicated, any and all recourse to these contracts or agreements are strictly confined to the third party.
3.    You should not perform any ez-link Top-Ups during your bus ride.

5.     Auto Top-up

1.    Auto Top-up is an auto top-up service by SimplyGo that ensures that there is always sufficient value in your ez-link Card, EZ-Charms and ez-link Wearables for your public transport and retail transactions. You can only register for Auto Top-up with locally-issued MasterCard/Visa credit cards and you can link up to seven ez-link Cards to each MasterCard/Visa credit account.
2.    You warrant that the credit card belongs to you and that you shall be responsible for the validity of your credit card and update us when your credit card expires.
3.    Usage of the Auto Top-up service is subject to the Terms and Conditions of the use of Auto Top-up by Card, which can be found at https://www.simplygo.com.sg.

6.    EZ-Link Rewards

1.    By using the SimplyGo App, you will automatically be a member of the loyalty programme named “EZ-Link Rewards” operated by the Company and/or its Affiliates (“EZ-Link Rewards”).
2.    By using EZ-Link Rewards, you will gain access to the e-vouchers, promotions, discounts, free gifts, promotion codes and other benefits offered by the Company and/or third party merchants as shown on the rewards catalogue that is made available from time to time in the SimplyGo App.
3.    SimplyGo may, at its sole and absolute discretion, award you SimplyGo points (“Points”) which can be used to redeem for EZ-Link Rewards.
4.    SimplyGo may, at its sole and absolute discretion, issue you points for your spend on transit and retail purposes using your ez-link Cards. ez-link Card top-ups are not eligible for earning of points.
5.    SimplyGo may, at its sole and absolute discretion, increase or decrease the rate of Points to be awarded for each selected transaction as may be notified to you from time to time. You shall not be entitled to request from the Company any explanation pertaining to the calculation methods (for crediting the Points) or other matters relating to the Points or discounts for whatsoever purposes.
6.    You must use your Points earned to redeem for Rewards during their applicable validity period, which is 6 months from the month that the Points were credited in your account. There shall be no extension of time for the validity period of any unused Points. The Company shall have the right to deal with the expired Points in such manner as it deems fit in its absolute discretion. You agree that you will have no claim whatsoever against the Company for any expired Points.
7.    Points have no cash or monetary value and are not redeemable for cash in any form. They cannot be purchased, resold or transferred, for value or otherwise, under any circumstances.  Points shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances, unless otherwise determined by SimplyGo.
8.    If you comply with all these terms and conditions and have the required number of Points, you may select and redeem applicable Rewards via the Application. Your redemption of a Reward is subject to the additional terms and conditions of the Company or the third party merchant (as the case may be) that offers the particular Reward that you wish to redeem.
9.    You must use your Rewards redeemed during their applicable validity period, which may vary across different merchants. There shall be no extension of time for the validity period of any Rewards redemption dates. You agree that you will have no claim whatsoever against the Company for any expired Rewards.
10.    You shall not hold SimplyGo responsible for any unintentional redemptions performed, nor will you contest the validity of redeemed Rewards. SimplyGo will not recognise any token used in representation of redeemed Rewards, other than the e-voucher generated in the SimplyGo App. This includes, but is not limited to photocopies, photo images, and letters of authorisation.
11.    Rewards are not redeemable for cash nor are they exchangeable for other Rewards under any circumstances. They cannot be resold, exchanged or transferred for value under any circumstances. Rewards shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.
12.    Points that you have successfully redeemed for a Reward cannot be exchangeable for another Reward under any circumstances. No requests for exchange of Rewards will be entertained.
13.    SimplyGo may at its sole and absolute discretion reject your request to redeem Points for any reason whatsoever, including without limitation, where there are insufficient Points to redeem for the particular Reward, or where the Reward is no longer made available or out-of-stock by the third party merchant, or where the Points you wish to use for redemption of Rewards have been issued to you in error etc.
14.    You may check your Points balance and redemptions made in the SimplyGo App.  Your Points balance and redemptions as set out in the Application shall serve as a conclusive evidence of the same.
15.    To the extent as permitted by applicable laws, SimplyGo reserves the right at any time to:

1.    vary, modify or amend the terms and conditions of EZ-Link Rewards (including adding or deleting any terms);
2.    terminate or modify the EZ-Link Rewards;
3.    revoke, adjust and/or recalculate any Points awarded;
4.    change the number of Points required for redemption of specific Rewards or substitute any Reward with another of a similar value;
5.    change the number of Points that can be earned on spendings on ez-link Cards;
6.    modify the qualifications and eligibility for earning Points;
7.    modify the activities that earn Points;
8.    modify the methods used to calculate the number of Points to be awarded;
9.    withhold or cease the awarding of Points to you; without prior notice to you and at its sole discretion.

16.    SimplyGo may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.
17.    You shall be responsible for any taxes, levies or duties that arise in connection with the issuance of Points to you, your redemption of Points and/or the utilization of Rewards you have redeemed and all costs and expenses relating to the same shall be borne by you.
18.    SimplyGo is not liable in any way for any claim or dispute arising between yourself and any Merchant in relation to the goods and services redeemed from the Merchant using the SimplyGo App. SimplyGo is also not responsible for any benefits, discounts or programmes of any Merchant. SimplyGo is not responsible for delivery of the goods or services provided by a Merchant and SimplyGo makes no representation as to the quality, provision of performance of any such goods or services. You acknowledge that we are not acting as agent for any Merchant.
19.    You agree that any complaints, claims, disputes or refunds in relation to goods and services provided by a Merchant shall be resolved between that Merchant and yourself, and SimplyGo shall not be responsible for any refunds made or to be made by any Merchant in respect of a Merchant Payment (whether in full or in part).

2.    SimplyGo Value-Added Services

1.    By downloading the SimplyGo App, you can:

1.    Perform Motoring registration and activation (“Motoring”)
2.    Use the SimplyGo Digital Wallet (“Digital Wallet”) functionality to check the balance and view the transaction history of your Digital Wallet, as well as perform top-ups to, and make payments with the QR Code payment feature at selected merchants.

2.     Motoring

1.    Motoring is a post-paid card-less payment service provided by SimplyGo for motorists for their Electronic Road Pricing (ERP) and carpark (EPS) charges. You can register for Motoring with supported credit or debit cards. You can register up to three vehicles for Motoring by providing your car plate number to SimplyGo.
2.    Usage of the Motoring service is subject to the Terms and Conditions of the use of Motoring service, which can be found at https://www.simplygo.com.sg.

3.    Digital Wallet

1.    The Digital Wallet is a stored value facility which contains the top up stored value by you, where such stored value is capable of being used by you to perform purchases via QR Codes. You can also check the balance and view the transaction history of your Digital Wallet from the SimplyGo App.

Restriction on use of the SimplyGo App

1.    The following limitations shall apply:

1.    each Credit Card can only be added to one SimplyGo App;
2.    a maximum top-up amount is limited to S$100 for each transaction;
3.    you will only be able to make a maximum of five top-ups using the same credit or debit card each day;

2.    SimplyGo may, at any time and in its sole discretion, vary the limits for the above-stated limits.

Terms and Conditions – Family Account Feature

1.    The family account feature allows a collective group of SimplyGo App accounts to form a connected unit (“Family Account”).
2.    Users are required to have a registered account on the SimplyGo App before he/she can create or join a Family Account.
3.    A maximum of seven (7) SimplyGo App accounts can join a Family Account and each SimplyGo App account holder can join a maximum of two (2) Family Accounts.
4.    The Family Account feature will only be applicable for ez-link cards. When a user has joined a Family Account, the user will be able to nominate a maximum of three (3) ez-link Cards for usage within the Family Account feature.
5.    The user that creates the Family Account will be appointed the Family Account administrator (“Head of Family”). The Head of Family will be able to send invitation(s) to other SimplyGo App accounts to join the Family Account.
6.    The SimplyGo App account(s) that are invited to join a Family Account (“Dependent”) will have the option to accept or reject an invitation from a Head of Family. If the invitation is neither accepted nor rejected, it will expire after seven (7) days. By accepting the invitation(s), Dependents agree to grant permission to their Head of Family to view their ez-link card balance and transaction details and utilise other features available under the Family Account.
7.    The Head of Family may remove Dependents from their Family Account at any time. Dependents will also have the option to leave a Family Account at any time.
8.    Through the Family Account feature, the Head of Family will be able to have access to the following functions and other functions that are added from time to time:
•    view a Dependent’s ez-link card balance and transaction details;
•    receive notifications about low balance alerts for a Dependent’s ez-link card balance;
•    Top-up a Dependent’s ez-link card(s) remotely.

 

Use of the EZ-Link Digital Wallet

You acknowledge, agree and warrant that you are, and will at all times be, in compliance with the following:
1.    You are of legal age of majority to contract in the jurisdiction in what you reside (and in any event, no less than 18 years of age) and legally capable and permitted to accede to these Terms;
2.    Refunds in case of wallet closure shall be made to a local Bank account (local savings or current account). SimplyGo reserves the right to levy an admin fee on receiving your request to close the wallet;
3.    You have a valid local mobile number registered in the SimplyGo App and it is your responsibility to keep your mobile number up to date so that SimplyGo can communicate with you electronically should the need arise during your use of the Digital Wallet due to security or privacy concerns detected by SimplyGo or any relevant party;
4.    You understand and agree that if SimplyGo sends you an electronic Communication but you do not receive it because of reasons including but not limited to message being out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, SimplyGo will be deemed to have provided the Communication to you.

 

Restriction on use of the EZ-Link Digital Wallet

1.    You must use your PIN number or biometric information to access and use the Digital Wallet. You are responsible for safekeeping and maintaining the confidentiality of your PIN number. You must not disclose to any person your PIN number and shall not authorize any person to use your PIN number for any purpose whatsoever. You agree to take reasonable measures and all due care to protect your PIN number against misuse by third parties;
2.    You should quickly reset your PIN number should you notice that your Digital Wallet has been accessed without your consent;
3.    You consent to receiving “push notifications” and email and/or SMS notifications from SimplyGo relating to your access to and use of the Digital Wallet.
4.    You acknowledge and agree that:

1.    the access to and use of the Digital Wallet is offered to you on an “as available, where available” basis;
2.    top up to your Digital Wallet can be done through MasterCard or Visa credit/debit cards. SimplyGo  shall deduct the money from your designated source of funds and load it to the Digital Wallet;
3.    you are solely responsible and liable for any access to use of the SimplyGo App effected through the use of your Password, notwithstanding that your Password may have been used by any other person without your knowledge or authority;
4.    SimplyGo is not held responsible and liable for any wrongly configured purchases, whether of purchase value or recipient;
5.    you will ensure your mobile number is kept up to date on the SimplyGo App;
6.    you will access the Digital Wallet Management Portal with your SimplyGo App log-in details should you decide to terminate this application and trigger refund of the remaining balance from the Digital Wallet to a designated local Bank Account which you will input via the Digital Wallet Management Portal

5.    Various limits have been implemented to safeguard the potential losses and you are aware that;

1.    Maximum amount the Digital Wallet can contain at any one time is $500;
2.    Any configured top-up amount that will cause the Digital Wallet balance to exceed the maximum stored amount in the Digital Wallet will automatically block the top-up and trigger an error message;

6.    SimplyGo reserves the right to investigate complaints or reported violations of these Terms and to take any action SimplyGo deems appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials or regulators and disclosing any information necessary or appropriate to such persons without any further notification to you;
7.    SimplyGo may, in its sole discretion, change, add or remove any feature or functionality of the Digital Wallet at any time without any prior notice. Your continued use of the SimplyGo App shall be deemed to be your conclusive acceptance of such changes;
8.    SimplyGo reserves the right to impose, change and/or amend at any time the fees payable for your access to and use of the Digital Wallet. Such changes shall be deemed effective upon posting on the website and your continued access to and use of the SimplyGo App shall be deemed to be your conclusive acceptance of such changes;
9.    For the avoidance of any doubt, you acknowledge and agree that the use by you of any mobile services in connection with your access to and use of the Digital Wallet may entail additional charges with the respective mobile service providers and you shall be solely responsible and liable for such charges where applicable

EZ-LINK IN-APP GAMES TERMS & CONDITIONS

1.    These Terms and Conditions (“T&Cs”) shall apply to all in-app games contests organised by SimplyGo Pte. Ltd. (“SimplyGo”).
2.    By engaging in any game, users agree to be bound by these T&Cs and the decision(s) of SimplyGo in relation to and in connection with any and all in-app games contests.
3.    The T&Cs governing all in-app games contests incorporate the General Conditions of Issue and Use for EZ-Link cards and T&Cs for the SimplyGo Mobile Application and the EZ-Link Wallet, located at https://www.simplygo.com.sg/ . If there is any conflict or inconsistency between these T&Cs and other T&Cs, these T&Cs will prevail only in respect of all in-app games contests.
4.    Users consent under the Personal Data Protection Act 2012 to the collection, use and disclosure of their personal data by/to SimplyGo and such other third party for the purpose of administration of prizes for in-app games contests and users confirm that they have read and agree to the terms of the SimplyGo Privacy Policy.
5.    Users may start a game listed on the ‘Discover’ tab in the SimplyGo mobile application (“SimplyGo App”).
6.    To view a particular game, users can click on the selected game tile displayed on the ‘Discover’ tab. Once they are on the selected game details page, they can click on the ‘Proceed’ button which will take them to the main game page.
7.    Each game is only valid from the start and end date of the stated game period which will be detailed in each game’s unique T&Cs. For T&Cs pertaining to the game, you may tap on “Read T&Cs here” upon launching the game.
8.    Where prizes or incentives involve crediting into the winner’s EZ-Link Wallet, the respective users must hold a valid EZ-Link Wallet and must agree to be contacted by SimplyGo to receive their prizes.
9.    Upon receiving any EZ-Link Wallet cashback, the risk of loss and title for the EZ-Link Wallet cashback passes to the qualified user. Qualified users are solely responsible for keeping their EZ-Link Wallet cashback safe and preventing it from any unauthorised use. SimplyGo shall not be liable to the users once their EZ-Link Wallet cashback is used, regardless of whether it is used by the qualified user or any other third party. SimplyGo shall not be responsible in the event that any EZ-Link Wallet cashback is lost, or used without the users’ permission.
10.    The prizes or incentives cannot be used to offset any outstanding amounts owed to SimplyGo prior to a user’s participation in any in-app games contests. Refunds and/or exchanges of the prizes will not be entertained.
11.    SimplyGo shall not be liable for any failure of any EZ-Link Wallet cashback to work in the manner described in these T&Cs caused by a third party such as the failure of the internet, of a computer, mobile or other devices used to access the internet, or of an internet service or mobile network provider. For the avoidance of doubt, the User acknowledges and agrees that his/her use of the EZ-Link Wallet cashback may entail additional charges with his/her mobile services provider and he/she shall be solely responsible and liable for any such charges.
12.    SimplyGo will not be responsible for any injuries, loss, claim or damage suffered or incurred in connection with all in-app games contests (including but not limited to any error in computing any qualifying transaction, any breakdown or malfunction in any computer system or equipment) and/or any notices, letters or correspondence lost, stolen or misdirected in the postal system or telecommunication system, and the consequences arising from the non-receipt of such communication.
13.    When a qualified user receives or redeems his/her EZ-Link Wallet cashback, he/she agrees that the laws of Singapore apply, without regard to principles of conflict of laws, and such laws will govern these T&Cs. SimplyGo reserves the right to change these T&Cs from time to time at its discretion to the extent permitted by law.
14.    SimplyGo reserves the right to investigate complaints or reported violations of these T&Cs and to take any action SimplyGo deems appropriate, including, but not limited to reporting any suspected unlawful activity to law enforcement officials or regulators and disclosing any information necessary or appropriate to such persons.
15.    SimplyGo’s decision on all matters relating to all in-app games contests shall be final. No correspondence or claims will be entertained.
16.    SimplyGo may vary these T&Cs or suspend or terminate any and all in-app games contests without any prior notice or liability to any party.
17.    SimplyGo reserves the right to vary these T&Cs at any time without prior notice.

OTHERS

These Terms also incorporate our terms and conditions governing accounts (“Account Terms”) and all of our products as stated in our Terms & Conditions website https://www.simplygo.com.sg/.

1.    These Terms and Conditions shall be binding on all persons ("Customers") who purchase or otherwise procure and/or use a Travel Gift Voucher (“Voucher”). These Conditions are published by SimplyGo Pte. Ltd. (“SimplyGo”) and govern the possession and use of the Voucher that may be used to effect transactions.

2.    ISSUANCE AND REDEMPTION

2.1    Each Voucher has a unique identifier/code that is required for redemption.

2.2    Vouchers can only be redeemed for services providing top-up for adult anonymous cards and concession cards.

2.3    Vouchers are not exchangeable, refundable, or redeemable for cash/credit in kind.

2.4    Customers may redeem the Vouchers through the SimplyGo Ticket Office(s), SimplyGo Ticketing Service Centre(s), SimplyGo mobile app, self-help machines and/or any other channels as determined by SimplyGo.

2.5    A Voucher can only be redeemed once and partial redemption of a Voucher is not allowed.

3.    VALIDITY AND EXPIRY

3.1    Vouchers are to be redeemed before each Vouchers’ respective expiry date.

3.2    Expired Vouchers cannot be reactivated or extended, nor will refunds be issued for unused Vouchers.

4.    RESTRICTIONS

4.1    Any attempt to sell, trade, fraudulently use or otherwise misuse a Voucher will result in its invalidation without compensation.

5.    FRAUD AND ABUSE

5.1    Fraudulent use or abuse of Vouchers, including unauthorised duplication or tampering, is prohibited.

5.2    SimplyGo reserves the right to suspend or terminate any SimplyGo account and/or invalidate Vouchers suspected of fraudulent activity.

6.    LIABILITY

6.1    SimplyGo’s decision on all matters relating to any Voucher shall be final, conclusive and binding on all Customers and any other person.

6.2    SimplyGo is not responsible for lost, stolen, or damaged Vouchers.

6.3    Customers shall be responsible for ensuring proper usage of the Vouchers and SimplyGo shall not be responsible or liable for any Vouchers that have been redeemed.

6.4    SimplyGo is not liable for any loss or inconvenience caused by the delay or temporary unavailability of Voucher services due to circumstances beyond SimplyGo’s control (e.g., natural disasters, strikes, or technical issues).

7.    PRIVACY

7.1    Customers consent to the collection and use of their personal information relating to the Travel Gift Voucher services, in accordance with SimplyGo’s Privacy Policy located at https://www.simplygo.com.sg/data-privacy-policy/.

8.    AMENDMENT

8.1    SimplyGo may from time to time amend any part of these Terms and Conditions as SimplyGo thinks fit. SimplyGo may give notice of any amendment by posting the amended Terms and Conditions on SimplyGo’s website (www.simplygo.com.sg) or by any method which SimplyGo thinks fit. The Customer agrees that any notification of amendments as aforesaid shall be sufficient notice for the purpose of this paragraph. The continued use of the Voucher after the date of such notification shall constitute an affirmative acknowledgement by the Customer of the amendments and shall be deemed to be the Customer’s acceptance of such revised Terms and Conditions.

9.    NOTICES
Unless otherwise provided herein all notices, demands or other communications by SimplyGo shall be in writing to the email address or residential address of the Customer as stated in SimplyGo's records and shall be deemed served if:

9.1    by electronic mail transmission;

9.2    push notification via the SimplyGo mobile app;

9.3    delivered by hand, on the day of delivery; or

9.4    by ordinary post, on the day following that on which the notice was posted.

10.    NO WAIVER

10.1    No failure or delay on the part of SimplyGo or its agents in exercising any power right or remedy under these Terms and Conditions shall operate as a waiver of such power right or remedy, nor shall any single or partial exercise of any power right or remedy preclude the further or other exercise thereof, or the exercise of any power right or remedy which it may have.

11.    RIGHT OF THIRD PARTIES

11.1    A person or entity who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act to enforce any term of these Terms and Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this paragraph shall affect the rights of any permitted assignee or transferee of these Terms and Conditions.

12.    LAW

12.1    These Terms and Conditions are governed by and shall be construed in accordance with the laws of Singapore. Customers hereby submit to the exclusive jurisdiction of the Singapore courts.

Terms And Privacy Notice

Terms Of Use

Updated Date: 4 March 2026

Definitions

Voltality

Collectively, Beep Technologies Pte Ltd., and Voltality Pte. Ltd., of which Voltality is a 100% owned subsidiary of Beep, which provides the Network and Platform to you.

SPL

SimplyGo Pte. Ltd., a company incorporated in Singapore, including its successors, assigns, and authorized representatives.

CPO

Charge Point Operators operating one or more Charging Stations in their own name or on behalf of a third party and in such a role make such Charging Stations available on this Platform.

EMSP

The provider of this service permitting you as an EMSP User access to Charging Stations listed by CPOs on this Platform. The provider can operate a platform with other services already available to its users aside from eMobility (for example, banking application or commercial internal combustion engine fleet management system).

EMSP Users

Users of electric vehicles and charging infrastructure who access the EV Charging stations through systems or interfaces provided by EMSPs, and have a contractual agreement with, or are a registered, identifiable user of, the EMSP.

Charging Station

Means any technical equipment used to supply energy to electric vehicles.

At such stations energy is supplied through one or more sockets, the so-called Charge Points.

Network

Means the Platform and any CPO and EMSP infrastructure connected therewith.

Platform

Means the electric vehicle charging roaming service operated by Voltality allowing CPOs to list and provide access to their Charging Stations for EMSPs and their respective EMSP Users through their platform.

eRoaming Participant

Means any CPO and EMSP as defined above.

Applicable Law

Means any applicable law, regulation, rule, policy, principles, judgement, decree, order or directive, issued by the relevant governmental, or regulatory authorities having jurisdiction over the relevant services provided, in force from time to time.

Payment Provider

Means any 3rd party Voltality has entered into a contractual agreement with to support the processing, collection and facilitation of payments for the Platform.

Use Of Charging Stations

1.1 You must follow all instructions provided to Users in relation to the use of a Charging Station, including but not limited to those set out in these Terms and all documents referred to in them as provided by the Charging Station's respective Charge Point Operator, and also instructions displayed at the Charging Station. The instructions may change at any time and it is your responsibility to make sure that you follow the prevailing instructions at the material time. It is your responsibility to ensure that your use of the Charging Station is carried out safely so as to avoid injury to any person or damage to property.

1.2 You shall not attempt to repair, physically modify, impair, interfere with, gain unauthorised access to, reverse engineer or derive source code from any Charging Station. You acknowledge and agree that the manufacturer of all Charging Station equipment has reserved all right, title, and interest in and to intellectual property associated with the Charging Station equipment and that you shall take no action that would cause, or by inaction permit, any impairment of any right, title, and interest of the manufacturer in such intellectual property and to otherwise respect the legal rights of the manufacturer. You acknowledge that your use of the Charging Station is solely at your own risk.

1.3 You will be responsible for any damage caused to a Charging Station, any other property or for any injury to any person which is caused by your breach of these Terms or by your misuse or negligence or failure to comply with any instructions or guidance from the Charge Point Operator in relation to a Charging Station. You must immediately notify us of any damage caused to a Charging Station via the contact information as made available in the EMSP interface from time to time. As CPOs operate independently and do not provide Voltality or EMSP with Service Level Agreements (SLAs), you acknowledge that neither Voltality nor EMSP is responsible for the response times, repair schedules, or the ultimate resolution of issues related to CPO infrastructure. Any support provided by Voltality or EMSP via the EMSP interface is strictly for platform-related navigation and does not guarantee a resolution timeframe for hardware-related issues.

1.4 As a condition of your access and use of the Charging Stations, you must not:

● 1.4.1 dishonestly or fraudulently extract, use, consume or divert or cause to be diverted, any electricity flowing through a Charging Station; and

● 1.4.2 alter or tamper with any metering equipment or any other device forming part of any Charging Station or used in connection with the Services.

1.5 You must be at least 18 years of age to access and/or use the Platform and Charging Stations. You agree that you shall immediately cease using the Platform, Charging Station and/or any EMSP provided interface for the purpose of accessing them if you are below 18 years of age.

1.6 In registering an account or user access with the Platform through the EMSP, you represent and warrant that all information provided by you are complete, true and accurate.

1.7 You agree to (i): provide us with all information as we may request for registration of an account or to provide user access to the Platform, and (ii) provide us with any proof of identity or any other documents, permits, licenses or approvals we may reasonably request or require.

1.8 Voltality, the relevant EMSP and/or their respective service providers may send you operational and service-related notifications in connection with your use of the Platform, Network and Charging Stations. Such notifications may include notifications relating to the start of charging, end of charging, charging interruption, payment status, failed payment, refunds, session expiry, support, dispute handling or other charging-related matters.

Such notifications are provided for convenience, operational and informational purposes only. They do not constitute a warranty, representation or guarantee that any Charging Station is available, functioning, reserved or that any charging session has commenced, continued or ended without issue.

You remain solely responsible for monitoring your charging session, checking the Charging Station and/or the applicable EMSP interface, ensuring that your vehicle is properly connected and charging, ending the charging session where required, and removing your vehicle promptly once charging is completed or when required by the applicable CPO terms, site rules or instructions.

Notifications may be delayed, inaccurate, unavailable or not received due to factors including network connectivity, device settings, app permissions, telecommunications provider issues, CPO systems, Charging Station connectivity, Platform availability or other technical issues. To the maximum extent permitted by law, Voltality, the relevant EMSP and the relevant CPO shall not be liable for any loss, charge, fee, penalty or claim arising from or in connection with any delay, failure, non-receipt, inaccuracy or unavailability of any notification.

Any idling, overstay, parking or similar fee imposed by a CPO may apply in accordance with the applicable tariff, CPO terms, site rules and/or instructions, regardless of whether you receive, read or act upon any notification.

1.8 You understand that your use of the Platform and Charging Stations may result in charges to you as an EMSP User and/or your EMSP for the services you receive. Details of the pricing for such services as an EMSP User, where applicable, are accessible as-is across the Platform prior to your receipt and acceptance of any service.

1.9 You acknowledge and agree that service prices are variable, subject to the location, CPO, speed of charging and other factors, which may be revised or updated at any time based shall be made transparently and easily accessible to you prior to each service session (each charging session is subject to a minimum fee of $0.50, irrespective of its duration), and you shall have the sole discretion to proceed with receiving the service based on such given information. Any charges to your EMSP for your use of the services as the EMSP User shall be bound by a separate contractual agreement between Voltality and your EMSP.

Unless otherwise stated, the billing period for collecting any charges from you as an EMSP User shall default to an immediate basis upon completion of delivering a completed service session (i.e., one charging session). Voltality does not bill you as an EMSP User directly. Instead, Voltality submits a payment request to SPL's internal payment system, following which SPL makes payment to Voltality. Any subsequent matters arising from a user’s non-payment, including the imposition of late fees or penalties, or the blocking or suspension of a user’s account, shall be managed internally by SPL in accordance with SPL's applicable policies and procedures.

1.10 Without prejudice to and in addition to Clause 1.11, Voltality reserves the right to immediately suspend and/or terminate your Voltality EV Charging user account without liability:

● 1.12.1 if you cause losses or damage to any Charging Station, or equipment provided by Voltality, CPO or EMSP;

● 1.12.2 in other circumstances which in our sole opinion justify the suspension or termination, including, but not limited to, misues of the Network or Platform or suspicion of fraud or breach of these Terms; and/or

● 1.12.3 if the Network or Platform is suspended or terminated by us

1.11 Termination of the Network or Platform, or suspension or termination of your access and/or use of the Network or Platform for any reason whatsoever shall not release you from liability accruing prior to such suspension or termination. Without prejudice to the generality of the foregoing, you shall remain liable for all payment transactions and/or any other obligations you may have incurred under these Terms.

1.12 Voltality may engage the services of one or more Payment Provider(s) to facilitate your use of the Platform and to enable your access and use of the Charging Stations. By using and continuing to use the Platform, you acknowledge and agree that any information you provide for the purpose of utilising the Platform will be disclosed, transferred to, processed, and used by such Payment Provider(s) as necessary to fulfil such purpose. Such information may include data about you which can identify you, such as account identifiers, transaction values, and specific charging session details, or may be combined with other information to which an organisation has or is likely to have access to that can identify you. Any information that has been, and will be collected, processed and transferred in such manner shall be in accordance with Applicable Law.

1.13 Support and Technical Limitations: You acknowledge and agree that the physical operation, maintenance, and repair of Charging Stations are the sole responsibility of the respective CPO and are outside the direct control of Voltality and EMSP. Consequently:

● 1.15.1 No Guaranteed Resolution Timelines: While the EMSP or Voltality may provide customer support to assist with troubleshooting, neither party guarantees any specific resolution timeframe for issues involving Charging Station hardware, connectivity, or power delivery.

● 1.15.2 CPO Dependency: You recognize that CPOs do not provide Voltality or EMSP with binding Service Level Agreements (SLAs). Therefore, any support provided by the EMSP or Voltality is on a "best efforts" basis only, subject to the CPO’s own response times and maintenance schedules.

● 1.15.3 Limitation of Support Scope: The EMSP and Voltality’s customer support is limited to facilitating the use of the Platform and cannot override the physical or technical limitations of a CPO’s infrastructure. Any delay or inability to resolve a CPO-related issue shall not constitute a breach of these Terms by Voltality or EMSP.

Supported Charge Point Operators Terms And Conditions

2.1 Access to each CPO’s respective Charging Stations are contingent on you accepting and complying with both these Terms and that specific CPO’s terms. In the event of a conflict between these Terms and any terms as provided by the CPO: (1) Where the terms/Terms specifically govern methods of payment and bill collection, these Terms shall prevail (2) In all other cases, the CPO’s terms shall prevail.

2.2 Review the terms and conditions of each supported CPO by accessing this link: https://terms.voltnow.io

Limitations Of Liability

3.1 NOTWITHSTANDING ANY OTHER PROVISIONS OF THE TERMS TO THE CONTRARY, REGARDLESS OF THE LEGAL OR EQUITABLE BASIS OF ANY CLAIM, IN NO EVENT SHALL VOLTALITY OR ITS AFFILIATES BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THE SUBJECT MATTER OF THESE TERMS, ANY ERRORS IN OR OMISSIONS FROM THE PLATFORM, NETWORK, OR ANY SERVICES OR PRODUCTS OBTAINABLE THEREFROM, THE UNAVAILABILITY OR INTERRUPTION OF THE PLATFORM, NETWORK, OR ANY FEATURES THEREOF, YOUR USE OF THE PLATFORM, NETWORK, THE CONTENT CONTAINED ON THE PLATFORM OR NETWORK OR ANY DELAY OR FAILURE IN PERFORMANCE BEYOND THE CONTROL OF ANY AFFILIATE, INCLUDING, BUT NOT LIMITED TO, DAMAGES THAT RESULT FROM THE PERFORMANCE OR NONPERFORMANCE OF VOLTALITY OBLIGATIONS UNDER THESE TERMS, YOUR USE OF ANY VOLTALITY, CPO OR EMSP EQUIPMENT, INSTALLATION OF CPO EQUIPMENT, VOLTALITY, CPO OR EMSP ACTS OR OMISSIONS RELATED TO A PLAN WHETHER OR NOT ARISING FROM SOLE, JOINT OR CONCURRENT NEGLIGENCE, STRICT LIABILITY, VIOLATION OF LAW, BREACH OF CONTRACT, BREACH OF INDEMNITY PROVISIONS, BREACH OF WARRANTY OR ANY OTHER THEORY OR SOURCE WHETHER OR NOT FORESEEABLE AND EVEN IF VOLTALITY, CPO OR EMSP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND YOU HEREBY RELEASE VOLTALITY, CPO AND EMSP FROM ANY SUCH EXCLUDED DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE MAXIMUM AGGREGATE LIMIT OF VOLTALITY, CPO AND EMSP LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY IN TORT OR BY STATUTE OR OTHERWISE) TO YOU FOR ANY MATTER RELATED TO THESE TERMS, YOUR USE OF VOLTALITY,

CPO OR EMSP EQUIPMENT, THE INSTALLATION OF VOLTALITY, CPO OR EMSP EQUIPMENT, THE PLATFORM, AND THE NETWORK SHALL NOT IN THE AGGREGATE EXCEED THE TOTAL AMOUNT OF THE FEES PAID BY YOU WITH RESPECT TO THE SERVICES DURING THE THREE (3) MONTHS IMMEDIATELY PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

3.2 THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN VOLTALITY, CPO, EMSP, AND YOU. THE SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE PLATFORM, NETWORK, OR OTHERWISE SHALL CREATE ANY WARRANTY, REPRESENTATION, OR GUARANTEE NOT EXPRESSLY STATED IN THESE TERMS.

Indemnification

4.1 YOU AGREE TO INDEMNIFY AND HOLD HARMLESS VOLTALITY, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, MEMBERS, PARTNERS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AND AGENTS FROM AND AGAINST ALL

THIRD-PARTY ACTIONS, CAUSES OF ACTION, CLAIMS, DEMANDS, LOSSES, COSTS, DAMAGES, DEFICIENCIES, JUDGMENTS, LIABILITIES, PENALTIES, FINES, ASSESSMENTS, AND EXPENSES (INCLUDING, WITHOUT LIMITATION, ATTORNEY’S FEES AND COSTS OF LITIGATION) WHICH THEY OR ANY OF THEM SUFFER OR INCUR RESULTING FROM, BY REASON OF, ARISING OUT OF OR IN CONNECTION WITH: (I) PERSONAL INJURY, BODILY INJURY, INCLUDING FATAL INJURY TO, OR LOSS OF OR DAMAGE TO THE PROPERTY OF, ANY PERSON OR ENTITY WHATSOEVER (INCLUDING THE PARTIES HERETO) ARISING OUT OF OR IN CONNECTION WITH YOUR, OR ANYONE USING YOUR ACCESS CREDENTIAL, (II) YOUR NEGLIGENT USE OF THE SERVICES, (III) ANY BREACH BY YOU OF ANY REPRESENTATION, WARRANTY, AGREEMENT, OBLIGATION, OR COVENANT MADE BY YOU TO VOLTALITY INCLUDING IN ANY PLAN, AGREEMENT, CERTIFICATE, DOCUMENT, SCHEDULE, ANNEX, OR OTHER INFORMATION RELATING TO OR DELIVERED PURSUANT TO

HERETO, (IV) ANY ACTUAL OR PROSPECTIVE CLAIM, LITIGATION, INVESTIGATION, OR PROCEEDING RELATING TO ANY OF THE FOREGOING, WHETHER BASED ON AGREEMENT, TORT, OR ANY OTHER THEORY, WHETHER BROUGHT BY A THIRD PARTY OR BY YOU, OR (V) YOUR USE OF THE NETWORK OR PLATFORM.

Arbitration Agreement

5.1 ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE IN ANY FORUM WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. YOU AGREE THAT NEITHER YOU NOR VOLTALITY WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY, AND EACH PARTY HEREBY WAIVES ANY RIGHT TO ASSERT CONSOLIDATED CLAIMS WITH RESPECT TO ANY DISPUTES SUBJECT TO ARBITRATION UNDER THESE TERMS OR ANY DISPUTES BETWEEN THE PARTIES. NO ARBITRATION OR PROCEEDING WILL BE COMBINED WITH ANOTHER WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO ALL AFFECTED ARBITRATIONS OR PROCEEDINGS. ALSO, YOU AGREE THAT YOU ARE PRECLUDED FROM PARTICIPATING IN OR RECOVERING RELIEF UNDER ANY CURRENT OR FUTURE CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION BROUGHT AGAINST VOLTALITY BY SOMEONE ELSE.

5.2 You and Voltality agree that any dispute, claim or controversy arising out of or relating to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the services through the Platform or Network at any time, whether before or after the date you agreed to the Terms, will be settled by binding arbitration between you and Voltality, and not in a court of law.

5.3 You acknowledge and agree that you and Voltality are each waiving the right to a trial. However, you and Voltality each retain the right to bring an individual action to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights, breach of confidentiality, or other breach of these Terms for which equitable relief may be available.

Privacy Notice

Effective Date: 30 August 2025

This Privacy Notice and its Addendum(s) ("Privacy Notice") describes how Voltality Pte. Ltd, its respective ventures, affiliates, associated companies and jointly controlled entities (collectively "Voltality", "we", "us" or "our") collect, use, process and disclose your Personal Data through the use of progressive mobile applications, standard mobile applications, and websites (respectively "Apps" and "Websites"), as well as our products, features and other services globally , which access the Network and Platform operated by Voltality (collectively, "Services").

This Notice applies to our consumers, agents, vendors, suppliers, partners (such as EMSP and CPO), contractors and service providers (collectively "you", "your" or "yours").

"Personal Data" is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information, employment information and financial information.

We typically collect, use, disclose or otherwise process your Personal Data in accordance with this Privacy Notice with your consent, or in compliance with applicable laws, such as where:

● it is required for us to comply with legal requirements;

● it is required for us to enter into or perform a contract with you; and/or

● for our legitimate interests or the legitimate interests of any other persons, including but not limited to for the purposes set forth in this Privacy Notice.

I. Collection Of Personal Data

We collect Personal Data about you in the ways listed below. We may also combine Personal Data collected via these various channels:

You provide your Personal Data to us

We collect your Personal Data when you provide it to us. For example, when you:

● complete a user profile or registration forms (such as your name, contact information and other identification information where needed);

● provide information to assess your eligibility to provide services as an EMSP User (such as but not limited to your driver's license information, vehicle information and background check results)

● interact with our social media pages (such as your social media account ID, profile photo and any other publicly available data);

● participate in contests or events organised by us (such as the pictures, audio, or videos you may submit, which may include images of yourself);

● verify your identity through various means (such as social media logins, submission of selfie images or independently verified payment card information);

● fill up demographic information in surveys (such as your age, gender, and other information you may volunteer such as your marital status, occupation and income information)

When our Services are used

Personal Data may be collected through the normal operation or use of Apps and Websites that provide access to our Services, even if the Apps and Websites are not directly provided by us and instead through partners such as EMSPs. Some examples are:

● your location information;

● feedback, ratings and compliments;

● transaction information (such as payment method);

● information about how you interacted with the Apps, Website and our Services (such as features used and content viewed);

● device information (such as hardware model and serial number, IP addresses), file and app names and versions, GPS location, IMEI number, and advertising identifiers or any information that may indicate device or app modification;

From other sources

We may collect Personal Data, including but not limited to your name, contact information and other identification information where needed from other sources. Such sources include:

● referral programmes;

● our business partners; such as CPOS, EMSPs and payment

● insurance and financial providers;

● publicly available or governmental sources of data;

● when our users add you as an emergency contact;

● when our users add you as a recipient or beneficiary of any use of our Services;

● when you use our in-app chat; and

● marketing services providers or partners.

Sensitive Personal Data

Some of the Personal Data that we collect may be sensitive in nature. This may include Personal Data pertaining to your race, national ID information, religious beliefs, background information (including financial and criminal records, where legally permissible), health data, disability, marital status and biometric data, as applicable. We collect sensitive Personal Data only if and when necessary for Service operations, with your consent and/or in strict compliance with applicable laws. In the event that you are required to furnish any documentation or information to us for any Purpose which may contain such sensitive Personal Data (which is not required for that Purpose), you agree to redact such sensitive Personal Data before providing such documentation or information to us.

When you provide Personal Data of other individuals to us

In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact, or when you add them as recipients or beneficiaries of any use of our Services. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Privacy Notice.

Personal Data of Minors

As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to Voltality. In the event that such Personal Data of a minor is disclosed to Voltality, you hereby consent to the processing of the minor's Personal Data and accept and agree to be bound by this Notice and take responsibility for his or her actions.

II. Use Of Personal Data

Voltality may use your Personal Data for the following purposes set out in the list below. ("Purposes"). Additionally, if you use Voltality in various capacities (for example, if you use Voltality's Services both as an EMSP administrator and an EMSP User, or across multiple EMSPs as individual EMSP Users), we may link your Personal Data collected across your various capacities to facilitate your use of our Services and for the Purposes described below:

Providing Services and Features

Your Personal Data will be used to provide, personalise, maintain and improve our Services, and/or our partners' Apps and Websites. This includes using your Personal Data to:

● engage you to provide you with Services;

● create, administer and update your account;

● process, manage or verify your eligibility for or application of products, Services, promotions, rewards and subscriptions with Voltality and/or our CPO and EMSP partners;

● conduct due diligence checks and risk assessments / analysis;

● verify your identity and age (where necessary);

● validate your charging sessions and process payments;

● track the progress of your charging sessions and detect abnormal session variations;

● allow you to participate in the loyalty programmes or marketing activities organised by our partners and/or in collaboration with them;

● perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;

● protect the security or integrity of the Services and any facilities or equipment used to make the Services available;

● invite you to participate in our surveys and studies;

● enable our CPO and EMSP partners to manage and allocate resources to fulfil the Services in a commercially reasonable manner; and

● fulfil the services to you as a data processor, where you have provided consent to the data controller (i.e. the CPO you are procuring services from, the EMSP you are registered to, and for whom Voltality is providing services on behalf of) for such services to be rendered.

Safety and Security

We use your data to ensure the safety and security of our Services and all users. This includes:

● using device, location, profile, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities;

● monitoring compliance with our Terms of Use and any other related policies.

User Support

We use Personal Data to resolve user support issues. For example, we may:

● investigate and address concerns;

● monitor and improve our user support responses;

● respond to questions, comments and feedback; and

● inform you about steps taken to resolve user support issues;

Research and development and security

We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our Services, develop new features, products and services, and facilitate development of solutions.

Legal purposes

We may use the Personal Data we collect for legal purposes, such as to investigate and resolve claims or disputes, detect/prevent/prosecute crime, or as allowed or required by applicable law.

We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.

For example, we may use your Personal Data to:

● comply with court orders or other legal, governmental or regulatory requirements;

● enforce our Terms of Use or other agreements; and

● protect our rights or property, or that of our CPO and/or EMSP partners, in the event of a claim or dispute.

Marketing and Promotions

We may use your Personal Data to send you marketing communications relating to customised products or services (that may be of interest or relevance based on your profile), or Voltality's partners', sponsors' and advertisers' products, services, events or promotions, subject always to Applicable Law and, where required, your consent and/or communication preferences. For example, we may:

● send you special offers that may be of interest or relevance to you across all of Voltality's service offerings;

● send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and

● notify, invite and manage your participation in our events or activities.

We may communicate such marketing to you by various means, where applicable (including by SMS, chat applications (e.g. WhatsApp, Telegram, LINE, Viber, WeChat, Zalo), push notification, call, and by email), provided that such communications are sent in accordance with Applicable Law and your applicable marketing preferences or consent settings.

For the avoidance of doubt, operational, transactional, account, payment, safety, service, support or charging-session related notifications are not marketing communications. Such service-related notifications may include notifications relating to account access, charging session commencement, charging session status, charging session completion, payment authorisation, payment failure, refunds, parking, customer support, service maintenance or other matters necessary or reasonably incidental to the provision, operation, management, support or use of the Platform, Network, Charging Stations and/or the relevant EMSP interface.

Voltality, the relevant EMSP and/or their respective service providers may send such service-related notifications to you by push notification, in-app notification, SMS, email, call or such other communication channel as may be made available from time to time. Such service-related notifications shall not contain marketing, promotional, cross-selling or advertising content unless you have provided the required consent and/or have not opted out of receiving such marketing communications, in accordance with Applicable Law and your applicable communication preferences. If you wish to unsubscribe to the receiving of such marketing communications, please click on the unsubscribe link in the relevant email or message. Please note that while you may opt out of marketing or promotion communications, Voltality may still send you account and / or service-related messages (such as two-factor authentication, information on your transactions, charging session status, start charging alerts, end charging alerts, payment status, parking-related alerts, service maintenance notifications, rewards, etc.).

III. Disclosure Of Personal Data

We need to share Personal Data with various parties for the Purposes. These parties include:

With third parties related to your use of our Services

For Example:

● if you use our payment services, we may share your Personal Data with another individual should you authorise and enable connection of his or her third party service payment method to our payment service for the purposes of enabling your payment on Voltality.

With administrators of Service related accounts Voltality accounts that you may use

For example:

● your EMSP provider employer may receive transaction and charging session data when you use your EMSP User account.

● the CPO providing the Charging Station you charge at through the Services may receive transaction and charging session data specific to each charge event.

With Voltality's service providers and business partners

We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:

● payment processors and facilitators;

● credit bureaus, alternative credit scoring agencies and any other credit reporting organisations;

● background check and anti-money laundering service providers;

● cloud storage providers;

● document storage and management providers;

● advertising and marketing partners and providers;

● research partners, including those performing surveys or research projects in partnership with Voltality or on Voltality's behalf;

● CPO and EMSP partners;

● service providers who perform identity verification services; and;

● vehicle solutions partners, vendors or third-party vehicle suppliers.

With our legal advisors and governmental authorities

We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place to fulfil the legal purposes (mentioned above), or any of the following circumstances:

● where it is necessary to respond to an emergency that threatens the life, health or safety of a person; or

● where it is necessary in the public interest (e.g. in a public health crisis, for contact tracing purposes and safeguarding our community).

Business Transfers

We may share your Personal Data with other parties, in connection with any acquisitions, sales, mergers, joint ventures, consolidation, restructuring, financing or any other type of business transactions. Your Personal Data will however remain subject to our obligations made in any pre-existing Privacy Notice that you have agreed to.

IV. Retention Of Personal Data

We retain your Personal Data for the period necessary to fulfill the purposes outlined in this Notice unless a longer retention period is required or allowed by law. Once your Personal Data is no longer necessary for the Services, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase, destroy, anonymise or prevent access or use of such Personal Data for any purpose other than compliance with this Notice, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.

V. International Transfer Of Personal Data

Your Personal Data may be transferred from the country, state and city ("Home Country") in which you are present while using our Services to another country, state and city ("Alternate Country").

When we transfer your Personal Data from your Home Country to the Alternate Country, we will comply with our legal and regulatory obligations in relation to your Personal Data, including having a lawful basis for transferring Personal Data and putting appropriate safeguards in place to ensure an adequate level of protection for the Personal Data. We will also ensure that the recipient in Alternate Country is obliged to protect your Personal Data at a standard of protection comparable to the protection under applicable laws.

Our lawful basis will be either consent (i.e. we may ask for your consent to transfer your Personal Data from your Home Country to the Alternate Country at the time you provide your Personal Data) or one of the safeguards permissible by laws.

VI. Cookies, Related Technologies And Advertising On Third Party Platforms

Cookies

Voltality, our CPO and EMSP partners, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5, advertising identifiers and similar technologies such as software development kits (SDKs), which have similar functions to cookies and which may be installed in the Apps and Websites to allow partners to collect certain information about your interaction with the Apps, Websites, and underlying Services (collectively, "Cookies") in connection with your use of the Apps and Websites, which may be persistent or stored only during an individual session on your browsers or devices.

Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may be used for various purposes such as to:

● provide the essential, basic functions of the use of our partners' Apps, Websites and our Services;

● authenticate you, or remember your user preferences and settings;

● delivering and measuring the effectiveness of advertising campaigns, such as by measuring number of views or clickthroughs;

● background check and anti-money laundering service providers;

● analyse site traffic and trends;

● serve you relevant advertisements across other apps and websites owned by other companies (whether by us or by other advertisers); and

● enhance user interface and experience by generally understanding the online behaviours and interests of users who interact with our partner's Apps, Websites and our Services.

Voltality may allow third parties to use Cookies on Apps and Websites to collect the same type of Personal Data for the same purposes Voltality does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.

Disabling the collection of cookies on our websites

You have the right to choose to disable, block or deactivate cookies. Please note that however refusal or removal of some cookies could and will likely affect the availability, functionality or use of the Apps, Websites, and our Services.

You may adjust your internet browser settings to disable, block or deactivate cookies, delete your browsing history or clear the cache from your internet browser. The settings may be contained within the "History", "Preferences", "Settings" or "Privacy" section of your internet browsers, or you may otherwise consult the help section of your internet browser for more information.

VII. Protection Of Personal Data

We will take reasonable legal, organisational and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost, or used or accessed in an unauthorised way. We limit access to your Personal Data to our employees on a need to know basis. Those processing your Personal Data will only do so in an authorised manner and are required to treat your information with confidentiality. Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk.

VIII. Your Rights With Respect To Your Personal Data

In accordance with applicable laws and regulations, you may be entitled to:

● inquire about the processing of your Personal Data and be provided with a copy of it;

● in some cases, request the correction and/or deletion of your Personal Data;

● in some cases, request the restriction of or object to the processing of your Personal Data;

● withdraw your consent to the processing of your Personal Data within our possession or control (and where we are processing your Personal Data based on your consent);

● request receipt or transmission to another organisation, in a machine-readable form, of the Personal Data that you have provided to us where we are using your Personal Data based on consent or performance of a contract; and

● complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered detriment as a result of unlawful processing of your Personal Data.

Where you are given the option to share your Personal Data with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. However, choosing not to share your Personal Data with us, withdrawing your consent to our use of it or to your agreement with our Privacy Notice could mean that we are unable to perform the actions necessary to achieve the purposes of processing described in Section II (Use of Personal Data) or that you are unable to make use of Apps, Websites or our Services.

After you have chosen to withdraw your consent, we may be able to continue to process your Personal Data to the extent required or otherwise permitted by applicable laws and regulations.

We will screen and verify all requests beforehand. In order to verify your authority to make the request, we may require you to provide supporting information or documentation to corroborate the request. Once verified, we will give effect to your request within the timelines prescribed by applicable laws.

IX. Amendments And Updates

Voltality may modify, update or amend the terms in this Privacy Notice at any time. Such amendments shall be notified to you through the appropriate means at least five (5) business days before the effective date. It is your responsibility to review the Privacy Notice regularly. Your continued use of the Apps, Websites or Services, purchase products from Voltality or continuing to communicate or engage with Voltality following the modifications, updates or amendments to this Notice, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.

X. How To Contact Us

If you have any queries about this Notice or would like to exercise your rights set out in this Notice, please fill in the following form here.

In order for us to attend to your queries expeditiously, we prefer that inquiries be made via the online form.

The original of this Notice is written in the English language. In the event of any conflict between the English and other language versions, the English version shall prevail.