Due to a company event on 4 September 2026, our SimplyGo Ticket Offices, Ticketing Service Centres and Contact Centre will be closed from 2pm onwards. During this period, please visit any ticketing service kiosk or Passenger Service Centre located at MRT Station and Bus Interchange if you need help. Normal operating hours will resume on the next working day. We apologise for any inconvenience caused.
Notice: With effect from 29 August 2026, top-ups for EZ-Link and SimplyGo EZ-Link cards will no longer be available at AXS Stations.
Click on the links below to access the respective online replacement forms. Please visit this page for information on the documents to bring if you wish to replace your concession card at our SimplyGo Ticketing Service Centre.
Please note that you will not be allowed to change the photo and name on the card if you are collecting your replacement concession card at the SimplyGo Kiosk. The replacement concession card will be printed with the same photo as on the original card.
