Your privacy is important to us. We are committed to handling your Personal Data under our control with care.
This Privacy Policy serves to inform you of our practices on Personal Data management. You should read this Privacy Policy to know and understand the purposes for which we collect, use and disclose your Personal Data. It supplements any other consent(s) which you may have previously provided to us on your Personal Data.
From time to time, we may update this Privacy Policy to be consistent with our internal practices and to stay abreast with future developments in the industry and/or changes in legal and regulatory requirements. As such, through your interactions with us, you agree to be bound by the updated Privacy Policy available on our website www.simplygo.com.sg
For enquiries about the handling of your Personal Data maintained with us, please contact us through the following channels:
Attention:
Data Protection Officer
Website
eFeedback channel at www.simplygo.com.sg/e-feedback-form
Hotline
1800-2255 663
Operating Hours: 8.00 am to 6.00 pm daily except public holidays
Post
9 Maxwell Road #03-02, Annexe A, MND Complex, Singapore 069112
Personal Data
“Personal Data” refers to any data about an individual as defined under the Personal Data Protection Act 2012 (“the Act”). Examples of such Personal Data you may have provided us during the course of your interactions with us include your name, telephone number(s), mailing address, email address, date of birth, and transactional information.
Collection of Personal Data
We will need to collect, use, disclose and/or process your Personal Data or personal information about you in order to process, administer and/or manage your relationship and/or account with us. Such Personal Data may include information set out in the application form relating to any of our products or services, whether the information is submitted via hardcopy, email, website, mobile app or any other means.
Purpose for the Collection, Use and Disclosure of Your Personal Data
Ordinarily, we collect, use, disclose and/or process your Personal Data for one or more of the purpose(s) (“Purpose”):
• processing your application for our goods or services;
• handling your queries, feedback or complaints;
• administering and/or managing your relationship or account with us;
• processing and/or dealing with your request(s) and any necessary investigations relating to your request(s);
• carrying out due diligence or other screening activities in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that may have been put in place by us;
• carrying out your instructions or responding to any enquiries by you;
• dealing in any matters relating to the services and/or products which you are applying for or have applied;
• mailing of correspondence, statements, invoices, reports or notices to you, which could involve disclosure of certain Personal Data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages);
• investigating fraud, misconduct, any unlawful action or omission, and whether or not there is any suspicion of the aforementioned;
• complying with applicable law in administering and managing your relationship with us;
• sending you marketing, advertising, promotional information about other insurance, investment and/or financial products and/or services that we may be selling or marketing, and which we believe may be of interest or benefit to you, by the following modes of communication such as postal mail, electronic transmission to your email address, SMS/MMS (text message) and fax or your telephone number provided by you (unless you have specifically opted out or have subsequently written to us to stop sending you such marketing, advertising and promotional information); and
• disclosure of your Personal Data to our partners to provide value-added services or complementary goods or services where you have consented in writing to such disclosure.
Access of Personal Data
To obtain a copy of your personal data being held by us, please contact our Data Protection Officer. We may need you to provide your identification card to have your particulars verified. We reserve the right to charge a reasonable fee for processing your request to access or retrieve your Personal Data.
PDPA NRIC Guidelines
In line with the Advisory Guidelines on the Personal Data Protection Act for NRIC and Other National Identification Numbers (“Advisory Guidelines”), we do not collect, use, or disclose your NRIC number(s), passport numbers, and/or other national identification numbers (e.g. driver’s licence, Foreign Identification Numbers etc), including but not limited to the retention of physical NRICs or copies (physical or electronic) of your identification documents. We will only collect, use, or disclose your NRIC numbers or copies of NRIC when this is required under the law or when it is necessary to accurately establish or verify your identity to a high degree of fidelity in accordance with the Advisory Guidelines. We will implement extra security steps to protect your Personal Data from unauthorised access and/or disclosure.
Consent
Through your interactions with us (including our agents and partners, as the case may be), providing or submitting information to us or signing up for products or services offered by us, you agree and consent to us:
• collecting, using, disclosing and/or processing your Personal Data for the Purpose as described above;
• collecting Personal Data about you from sources other than yourself and using, disclosing and/or processing the same, for one or more of the Purpose as described above; and
• disclosing your Personal Data to our third-party service providers, or agents (including its lawyers / law firms), for the Purpose as described above
Telephone Calls
Your calls with us may be recorded or monitored for improving our service standards.
Research
Anonymised or aggregated data may be used by us, or disclosed to others, for research or statistical purposes.
Cookies
“Cookies” are small pieces of information that certain websites can store in your web browser to record and recall information about your visit. Similarly, we may require cookies to help run certain services on the site. You may set up your web browser security level to deny or accept cookies. If you do reject cookies from our site, some of our sites may not work properly.
Withdrawal of Consent
If you withdraw your consent to the use of any or all of your Personal Data, depending on the nature of your request where it is necessary for us to hold your Personal Data in order to provide and continuing to provide the products and/or services to you, we may have to discontinue the provision of our products and/or services to you or any contractual relationship in place. This in turn may also result in the termination of any agreements with us by reasons of such withdrawal. Our legal rights and remedies in such events are expressly reserved.
/September 2024