The Travel Smart Journeys (TSJ) is an initiative by the Land Transport Authority (LTA) to better distribute peak hour travel load for more comfortable rides and allow a more optimal use of our public transport infrastructure.
The North-East Line Scheme under the TSJ aims to achieve this by shifting eligible commuters staying in the North East region to take any of the 6 Bus Services - bus service 43e, City Direct Services 654, 660, 666, 671 and 672 - to their destinations.
You will be eligible for the NEL Scheme if you have tapped in at one of the stations stated below using your nominated* travel card for at least 4 weekdays (excluding Public Holidays), between 7 am and 9 am:
- Punggol, Sengkang, Buangkok or Hougang MRT stations
- Any stations along the Punggol and Sengkang LRT lines
The tap-ins must be within the preceding 30 calendar days prior to the date of registration.
Trips that do not meet the criteria mentioned above will not be counted towards your eligibility (including trips that fail to meet the criteria due to a train disruption, delay, etc.).
*Commuters will have to add and nominate a travel card (contactless Mastercard/Visa credit/debit card, SimplyGo Concession, SimplyGo EZ-Link, Concession, EZ-Link or NETS FlashPay card) in their SimplyGo account. It is recommended for the nominated travel card to be the commuter’s most frequently used travel card.
The TSJ is administered through the SimplyGo app/portal. A SimplyGo account is hence required.
You may register for a SimplyGo account HERE or through the SimplyGo app available for download on the Apple App Store and Google Play Store.
After you register for a SimplyGo account, you can register for the TSJ under the TSJ Settings in the Travel Smart Journeys section within the SimplyGo app/portal.
Please proceed to nominate a travel card that is already added to your SimplyGo account. The nominated travel card will be used to determine your eligibility for the North-East Line Scheme and the awarding of points subsequently.
Eligible Travel Smart Journey (TSJ) participants will be notified of their eligibility one day after their registration.
The status will be updated as ‘Eligible’ under the TSJ section in the SimplyGo app/portal.
Email and notification will be sent in the Notification Inbox within the mobile app/portal. Push notifications will also be sent on mobile devices (for mobile app users who have enabled the function) to inform them of their eligibility for the scheme.
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You may use any contactless Mastercard/Visa credit/debit cards as well as NETS Tap cards, SimplyGo Concession, SimplyGo EZ-Link, Concession, EZ-Link and NETS FlashPay cards that are used for transit payment and registered with SimplyGo app/portal to participate in the TSJ. Corporate cards or staff passes issued by the Land Transport Authority or any Public Transport Operator will not be eligible for the TSJ programme.
The TSJ allows only one travel card to be nominated at any one time to determine your eligibility and for the awarding of points. You are encouraged to nominate your most frequently used travel card.
Should you wish to change your nominated travel card, please note that the change will take effect at 12 am the following day.
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You can change your nominated travel card under TSJ Settings in the Travel Smart Journeys section within the SimplyGo app/portal.
Points accumulated previously will remain in your account even after you have changed your nominated travel card, and you will remain eligible for as long as the scheme is valid.
If you withdraw from the scheme and decide to register again after more than 30 calendar days, your eligibility status will be re-determined using the travel card that is nominated at the point of re-registration.
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The newly nominated travel card will take effect the subsequent day at 12 am.
Commuters who are eligible for the NEL Scheme will remain so for as long as the scheme is valid.
If you withdraw from the scheme and decide to register again after more than 30 calendar days, your eligibility status will be re-determined using the travel card that is nominated at the point of re-registration.
After confirmation of your NEL Scheme eligibility, you will receive 150 points (equivalent to a value of SGD1.50) for each eligible trip made on any of the 6 bus services listed below using your nominated travel card on weekdays (excluding Public Holidays).
Bus Service 43e - Punggol Bus Interchange to Marine Parade Road
City Direct Service 654 - Anchorvale Street to Shenton Way
City Direct Service 660 - Buangkok Green to Shenton Way
City Direct Service 666 - Punggol Drive to Marina Boulevard
City Direct Service 671- Punggol Road to Marina Boulevard
City Direct Service 672 - Hougang Street 51 to Raffles Quay
A bus trip is deemed eligible if both conditions listed below are fulfilled:
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Board and tap in from any of the bus stops categorised under “Board” between 7 am and 9 am; and
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Tap out and alight from the same bus at any of the bus stops categorised under “Alight”
Trips that do not meet the criteria stated above will not be eligible for any points (including trips that fail to meet the criteria due to a bus delay, traffic disruption, etc.).
Your Travel Smart Journeys account will reflect the reward points within 10 calendar days after the last eligible bus trip.
No. Points will only be awarded through the NEL Scheme for eligible trips taken, using the nominated travel card.
No. Points will only be awarded through North-East Line (NEL) Scheme for trips that start and end at the designated “Alight” and “Board” bus stops with the nominated travel card.
Travel Smart Journeys participants are reminded to tap out with their nominated travel card when alighting.
Points awarded through the NEL Scheme are only for eligible trips made on the 6 bus services: Bus Service 43e, City Direct Services 654, 660, 666, 671 and 672.
You may withdraw from the TSJ through the “TSJ Settings” page. This can be assessed from the TSJ section within the SimplyGo app/portal.
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You will earn points for eligible trips made on your nominated travel card up to the day you withdraw from TSJ.
You may continue to access the Rewards page via the SimplyGo app/portal and convert any remaining points in your TSJ account to cash rewards before the expiry date.
If you have previously enabled auto points conversion, your points will continue to be converted to cash rewards if there are sufficient points in your TSJ account.
The points accumulated previously will continue to remain in your TSJ account when you withdraw from the scheme. Hence, the points which have not been converted to cash rewards will still be available upon re-registration. However, these points will expire after 6 months from the month in which the points were awarded.
For example, if 150 points are awarded on 15 April 2023, these 150 points will expire on 1 November 2023.
We regret that appeals will not be entertained.
Your eligibility status will be reinstated without additional verification if you re-register for the TSJ within 30 calendar days from the day of withdrawal.
If you re-register after 30 calendar days, your eligibility status will be re-determined using the travel card that is nominated at the point of re-registration.
You can send in your enquiries here
More information on the TSJ is also available on the SimplyGo app/portal.