Travel Smart Journeys

You may register for TSJ either through the “Services” or “Rewards” tab in the SimplyGo app.

You will need to nominate a travel card that is already added to your SimplyGo account. This travel card will be used to determine your eligibility for the programme, i.e. through the card’s travel records in the past 30 calendar days, and the awarding of points subsequently.

An email and an in-app notification* will be sent to eligible TSJ participants within 72 hours after registration.

Once eligible, participants will be able to access the TSJ dashboard in the SimplyGo app.

*The in-app notification will be sent to the Notification Inbox in the SimplyGo app. Please enable push notifications to receive prompt updates.

You will continue to be in the programme as long as you remain active by making eligible journeys and earning points. 

If no activity is recorded for an extended period, a reminder notification will be sent to you on the fourth and fifth month of inactivity from your last eligible journey made. Your TSJ enrolment will expire after six consecutive months of inactivity, and the TSJ dashboard in the SimplyGo app will no longer be accessible thereafter. 

To rejoin the programme, you will need to re-register. Your enrolment will be determined again based on your nominated travel card at the point of your re-registration. 

You may register for a SimplyGo account through the SimplyGo app, available for download on the Apple App Store and Google Play Store.

Visit here, under “Account”, to find out how to create an account. 

Only one travel card can be nominated to determine your eligibility and for the awarding of points. You are encouraged to nominate your most frequently used travel card.

You can change your nominated travel card under “TSJ Settings” on the TSJ dashboard in the SimplyGo app. Please note that the change will take effect at 12 am the following day.

Points accumulated previously will remain in your account even after you have changed your nominated travel card. You will remain eligible as long as you are active in the programme by making eligible journeys and earning points within the preceding six calendar months.

After the change of nominated travel card, the awarding of points will be based on travel made using the new nominated travel card.

Eligible journeys are categorised as:

1.    Re-moded journeys – Instead of taking NEL train services, board any of the TSJ eligible bus services during the morning operating hours. Tap in at one of the bus stops under the “Board” segment and tap out from the same bus at one of the bus stops under the “Alight” segment. 

2.    Re-timed journeys – Instead of taking the NEL train between 7:15am and 8:45am, tap in before 7:15am or between 8:45am and 9:45am, at one of the following rail stations and tap out at any MRT or LRT stations, excluding stations along the Punggol and Sengkang LRT lines.
•    Punggol Coast, Punggol, Sengkang, Buangkok or Hougang MRT station; or
•    Any station along the Punggol and Sengkang LRT lines.

3.    Journeys that consist of both re-moded and re-timed trips.

Journeys that do not meet the criteria stated above will not be eligible for any points (including trips that fail to meet the criteria due to a bus delay, traffic disruption, fail to tap in / tap out etc.).

Points are awarded for eligible re-moded journeys made on the following TSJ eligible bus services: 

•    Bus Service 43e - Punggol Bus Interchange to Marine Parade Road
•    City Direct Service 654 - Anchorvale Street to Shenton Way
•    City Direct Service 660 - Buangkok Green to Shenton Way
•    City Direct Service 660M - Buangkok Green to Shenton Way
•    City Direct Service 666 - Punggol Drive to Marina Boulevard
•    City Direct Service 671- Punggol Road to Marina Boulevard
•    City Direct Service 672 - Hougang Street 51 to Raffles Quay
•    City Direct Service 673 – Punggol Way to Temasek Boulevard
•    City Direct Service 675 – Yio Chu Kang Road to Temasek Boulevard
•    City Direct Service 676 – Upper Serangoon Road to Temasek Boulevard
•    City Direct Service 677 – Punggol Road to Temasek Boulevard
•    City Direct Service 678 – Punggol Central to Temasek Boulevard 

Points for eligible journeys are calculated as follows:

1.    Re-moded journey – Points worth 80% of the total journey fare rounded to nearest 2 decimal places.

E.g. A commuter takes City Direct Service 666 from Damai LRT Station to Promenade MRT Station pays a journey fare of $2.96 and will earn 237 reward points worth $2.37.

2.    Re-timed journey – Points worth up to 80% of the total journey fare rounded to nearest 2 decimal places.

E.g. A commuter taps in at 8:50am at Sengkang MRT Station to reach Raffles Place MRT Station pays a journey fare of $1.93 and will earn 77 reward points worth $0.77.

3.    Journeys that include both re-timing and re-moding trips – Points earned will be based on whichever percentage is higher rounded to 2 decimal places.

E.g. A commuter taps in at 8:50am at Punggol Coast MRT Station to reach Punggol MRT station, then transfers to bus service 43e at Punggol Temp Int to MacPherson MRT Station, pays a journey fare of $2.58 and will earn 206 reward points worth $2.06.

The points will be reflected on your TSJ dashboard within 10 calendar days after the eligible journey is made.

No, points will only be awarded for eligible journeys made using the nominated travel card.

No, points will only be awarded for journeys with valid tap-ins and tap-outs. Travel Smart Journeys participants are reminded to tap in and out with their nominated travel card when boarding and alighting.

Cash rewards that were credited to the contactless Mastercard/Visa credit/debit card before the card was reported lost/cancelled will not be refunded. You need to follow the terms and conditions of your bank card issuer on the handling of lost/cancelled card. 

Cash rewards that failed to be credited to a contactless Mastercard/Visa credit/debit card after it was reported lost/cancelled will be credited back to your Travel Smart Journeys account in the form of points. 

Follow the steps below to claim your cash rewards:
1. Place the concession, EZ-Link or NETS FlashPay card to which you have credited your cash rewards on the card reader. 

2. At the Assisted Service Kiosk or Top-up Kiosk, select the “Vouchers & Rewards” button and the “Travel Credits” button at the SimplyGo Kiosk.

3. Select the cash rewards that you want to claim and tap the “Confirm” button.

4. Wait for the transaction to be completed successfully before removing your card.

Cash rewards credited to a concession, EZ-Link or NETS FlashPay card must be claimed within 3 calendar months from the month that it is made available for claim. 

For example, if the cash reward is available for claim on 15 April 2025, the last day of claim will be on 31 July 2025. 

Cash rewards that failed to be credited to a SimplyGo concession or SimplyGo EZ-Link card will be returned to your TSJ account in the form of points. 

For cash rewards that were credited to a lost, expired, or corrupted concession, EZ-Link or NETS FlashPay card but not claimed, you can appeal to transfer them to a new card registered in your SimplyGo app via the SimplyGo eFeedback Form. 

Any unused cash reward that had already been credited to the card before it was lost, expired, or corrupted will not be refunded. 

You will earn points for eligible journeys made using your nominated travel card up to the day you withdraw from TSJ. Please note that points from your last eligible journey may take up to 10 calendar days to appear in your TSJ dashboard.

You may continue to access the TSJ dashboard in the SimplyGo app and redeem any remaining points for cash rewards before the expiry date.

After you withdraw from the programme, the points accumulated previously will remain in your account until they expire. Any unredeemed points will still be available if you successfully rejoin TSJ before the points expire. 

Please note that points will expire 6 months after the month they were awarded. Expired points cannot be reinstated.

For example, if 150 points are awarded on 15 January 2025, these 150 points will expire on 1 August 2025.

Upon submission of the withdrawal request, your withdrawal will take effect the next day. Your eligibility status will not be reinstated.

If you decide to re-register for TSJ, your eligibility status will be reassessed based on the travel card nominated at the time of re-registration.