Concession cards

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The Auto Top-up (ATU) scheme brings ease and convenience to commuters by automatically adding value to their EZ-Link cards/charms/wearables when the remaining card value is insufficient for fare payments in transit (MRT/Buses) or at selected non-transit merchants.

The pre-selected ATU amount will be deducted from the registered bank account or from the registered credit card.

There are no convenience fees for Auto Top-up.

Once the Auto Top-up service has been activated on your Concession card, Auto Top-up will occur when the remaining value is insufficient to pay for your next transaction at any train faregate or bus reader.

Auto Top-up will also occur at retail touchpoints which accepts Concession card as a payment option (participating merchants only). For full list of EZ-Link and Concession card retail acceptance points, please click here.

Example:
Assuming you have activated Auto Top-up on your Concession card for $30.00 and there is a remaining stored value of $2.50 and the journey cost $2.70 – when you tap your Concession card at a train faregate, the Auto Top-up will occur. This is because of the minimum remaining value of $3.00 required for going through the train faregate.

Hence, when you tap to exit, the new value of your card will be shown as $29.80.

When you tap your Concession card on a bus reader (e.g. Express Bus service), the Auto Top-up will occur when you exit as it has calculated that the fee for the total journey is more than the balance value on the card, hence the new value shown at the EXIT bus reader will be $29.80.

Once in four (4) days.

There is a minimum period of four (4) calendar days between two (2) consecutive Auto Top-ups.

Example:

If your Concession card received an Auto Top-up of $20 on Monday, the earliest day a subsequent Auto Top-up can be performed on your card will be Friday of the same week.

Please choose an Auto Top-up (ATU) amount that is sufficient to cover your expected card usage and transactions during the 4-day period.

Should you require additional top-ups during this period, you may top up your Concession card through other channels.

An Auto Top-up transaction will occur on the Concession card when the remaining card value falls below $0.

Please check if it is due to the Auto Top-up frequency limit per day.

Alternatively, your Auto Top-up service could have been terminated due to an outstanding amount incurred or a failure to deduct from your source of funds.

Should there be an outstanding amount incurred, please visit any Top-Up Kiosk or SimplyGo Ticket Office to settle the outstanding amount in order to continue the Auto Top-up service.

To continue the Auto Top-up service, you are advised to settle any outstanding amount as soon as possible.

You will be able to enjoy these convenience features when you pair your SimplyGo Concession card with the SimplyGo app;

  • View Auto Top-up transactions
  • Change Auto Top-up amount
  • Switch on or switch off multi non-transit Auto Top-up triggers
  • Change credit card expiry date
  • Change the source of fund
  • Terminate Auto Top-up
  • Card Blocking
  • View transaction history
  • Receive In-app notifications

You can view your transactions on the SimplyGo app.

Nonetheless, please be informed that there is a maximum display of the last 30 transactions made – this includes any transit, non-transit and top-up transactions.

You can apply for Auto Top-up with a Mastercard or Visa credit card using the SimplyGo app. The app can be downloaded from Google Play Store or the App Store.

The steps to do so are also available here.

You may also apply for Auto Top-up with a DBS/POSB ATM card at any Top-Up Kiosk.

The payment modes accepted are:

  1. Mastercard or Visa credit card – using the SimplyGo app
  2. DBS/POSB ATM card – using the Top-Up Kiosk

No, there are no fees for switching payment mode.

Concession card holders can apply for the Auto Top-up service using a joint DBS/POSB bank account. This is done by using the same DBS/POSB ATM card for the application process for up to three (3) Concession cards.

However, please note that joint accounts can only be used by 1 EZ-Link account holder.

You can link up to three (3) EZ-Link and/or Concession cards to each credit card or bank account.

Please link them to another credit card or bank account in order to apply Auto Top-up.

A maximum of 6 source of funds (not inclusive of bank accounts) can be added to your SimplyGo app account.

Yes, there is a monthly e-Statement provided if you have registered your email address with SimplyGo. The e-statement will display the Auto top-up transactions in your associated bank/card account as ‘EZ-Link Pte Ltd’.

The delay in charges is due to different settlement procedures with different merchants, which could take up to 60 days.

You may contact the SimplyGo Hotline at 1800-2255 663 (operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays), to confirm your transactions.

The Auto Top-up (ATU) amounts available for selection are $20, $30, $40 and $50.

As the next Auto Top-up can only be effective four (4) calendar days after the previous Auto Top-up, you are advised to select an amount that is sufficient to cover your card usages for at least four (4) days.

This is a pre-authentication charge to ensure that your credit card is valid. This charge will be released after seven days.

Yes, there will be a pre-authorisation amount when the value on your EZ-Link/Concession card falls below $20. This charge will be released after seven days.

Each Concession card can only be activated for one Auto Top-up facility.

Yes, you can apply for Auto Top-up for your children and parents. All types of Concession cards are eligible for the Auto Top-up service.

You should obtain immediate approval for Auto Top-up applications.

Yes, activation is required on a CBT card if you are applying for Auto Top-up with the SimplyGo app. For successful application of Auto Top-up with the SimplyGo app, this is done at the last step of application by tapping your card against the NFC reader.

You will be prompted by the app to tap your EZ-Link against the NFC antenna of your phone. Upon successful syncing, your Auto Top-up would be activated.

However, for Concession cards, there is no further activation required for successful application of Auto Top-up with a DBS/POSB ATM card at any Top Up Kiosk.

You will need to use the SimplyGo app to check on your application status, here's how:

  • Click on the Auto Top-up button on the Concession card details page to check application and activation status

The application page is protected by a Secure Socket Layer (SSL) certificate. It is a standard secure protocol used by other banks and financial institutions.

No, the Auto Top-up facility will not be terminated. The service will automatically continue when you convert* to SimplyGo Concession at the Top-Up Kiosk.

*Card conversion to SimplyGo is only applicable to eligible Concession cards. Find out more here.

Should your application be rejected, you will see an error message on the screen.

If you require further assistance, please submit an e-Feedback form stating your full name and 16-digit CAN. We will investigate and respond to you within three working days.

For Concession cardholders, in order to change the Auto Top-up amount you have previously applied for, please terminate the Auto Top-up service and re-apply. This process also applies to cards with Auto Top-up that is pending activation.

If there is a change in your credit card number due to a card upgrade or replacement, you will need to terminate the Auto Top-up (ATU) service before re-applying for it with your new credit card information.

If your new credit card has the same 16-digit as the existing credit card that is linked with Auto Top-up (ATU) but with a different expiry date, you can update the expiry date by speaking to the customer service team.

Please call the SimplyGo Hotline at 1800-2255 663 (operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays).

The new credit card expiry date will be updated within three (3) working days.

Termination of the Auto Top-up service can be done at any SimplyGo Ticket Office with your NRIC/Passport and your Concession card(s). Please allow at least seven (7) working days for your account to be updated before any new application for the service.

Please note that if you have performed any one of the following transactions within the last four (4) days, you will not be able to terminate the Auto Top-up service:

  • Activation of Auto Top-up
  • Auto Top-up transaction
  • Settlement of outstanding amount

Please wait for seven (7) days for your account to be updated, before terminating the service.

Should you wish to do a refund of your Concession card, kindly do so at any SimplyGo Ticket Offices. Please bring along your NRIC/Passport and your Concession card.

A deferred refund will be processed and the remaining value will be returned to your credit card/bank account.

For termination of non-activated Auto Top-up on Concession cards, please contact the SimplyGo Hotline at 1800-2255 663 (operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays) for further assistance.

Should you require a refund of the stored value in your Concession card, kindly do so at any SimplyGo Ticket Offices.

Please bring along your NRIC/Passport and your Concession card. A deferred refund will be processed and the remaining value, subject to the terms and conditions of refund for ATU enabled cards, will be returned to your associated credit card/bank account.

If you have paired your Concession card with the SimplyGo app, you may use the SimplyGo app to block your lost card, or contact the SimplyGo Hotline at 1800-2255 663 (operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays).

Please pair your Concession card with the SimplyGo app as card-blocking only applies to registered Concession cards. Should you call after office hours, please leave a voicemail to lodge your lost report.

The remaining monies left on your Concession card, subject to the terms and conditions of refund of cards on the Auto Top-up facility, will be refunded back to your credit card or bank account.

It will take 14 working days from the date of the loss report to process the refund. Once the Concession card is reported lost, you will not be able to cancel the loss report and/or reuse the card even if the card is found, for security reasons.

PAssion card holders
For PAssion card holders, please call the PA Hotline at 6225-5322 to make a lost report on your card. Should you call after office hours, please leave a voicemail to lodge your lost report. The remaining monies left on your card, subject to the terms and conditions of refund of cards on the Auto Top-up facility, will be refunded back to your credit card or bank account.

If you require further assistance, please submit an e-Feedback form stating your full name and 16-digit CAN. We will investigate and respond to you within three (3) working days.