Contactless Bank cards

If you lose your bank card, please call your Issuing Bank immediately to report loss and prevent misuse.

Under SimplyGo, contactless bank cards^% or Mastercard/Visa cards added to the mobile wallet^# can be used immediately* for fare payments. There is no functionality to deactivate your contactless bank card for transit. For any queries, you may contact your card Issuing Bank.

To ensure that travel fares are charged to the travel card you intend to use (e.g. Mastercard, Visa, NETS, EZ-Link, NETS FlashPay or Concession card), please take out that particular card from your bag or wallet so that you tap only one travel card when using the transit system. Also, please use the same mode of payment (i.e. do not tap in using a bank card and tap out using a mobile wallet with the same card added) so that only that designated travel card is charged.

^%Refer to Qns 2 and 3  in the “Introduction to SimplyGo Contactless Bank Cards” section for cards accepted and not accepted in public transit for fare payments
^#Apple Pay, Fitbit Pay, Garmin Pay, Google Pay and Samsung Pay

*If you are using a co-brand bank card, please switch the payment mode of your card to contactless payment at the Assisted Service Kiosks or Top-Up Kiosks located at all MRT, LRT stations and selected bus interchanges in order to use it for fare payment

Please do not use your contactless bank card for transit if you have insufficient credit or funds in your account. You may wish to call the Issuing Bank to check the adequacy of funds/credit in your bank/card account.

Alternatively, please use another contactless bank card or travel card, such as SimplyGo EZ-Link card or NETS FlashPay card.

You will see the following messages (as shown in the pictures below) when multiple contactless cards (e.g. Mastercard, NETS, Visa, EZ-Link, NETS FlashPay or Concession cards) are detected at the fare gates or card readers, and you will not be able to enter/exit the station/bus. Please take out the card you intend to use from your wallet or bag so that you tap only one contactless card at the fare device to enter and exit, and always tap in and out with the same card.

Fare gates at MRT stations

Card readers on buses

Currently, only Mastercard, NETS and Visa bank cards with the EMVCo Contactless Indicator are accepted in public transit.

Please refer to Question 3 under Introduction to SimplyGo Contactless Bank Cards on SimplyGofor the bank cards which are not accepted for public transit.  You will hence not be able to use any of these contactless bank card for transit and will encounter the following messages on the fare devices (as shown in the pictures below):

Fare gates at MRT stations

Fare gates at MRT stations

You will encounter the following messages at the ticketing machines if your card is not good for transit (as shown in the pictures below).

Co-brand bank cards – Not good for Transit

Contactless bank cards – Not good for Transit

For co-brand bank cards, the EZ-Link or NETS FlashPay function will be the default payment mode for transit. You will need to visit the Assisted Service Kiosks or Top-Up Kiosks located at train stations or bus interchanges to switch to contactless payment mode.

Place your card on the reader and select "More"

You will need to visit the Assisted Service Kiosks or Top-Up Kiosks located at train stations or bus interchanges to switch back to EZ-Link or NETS FlashPay payment mode.

Place your card on the reader and select "Transit Payment Mode"

If you are unable to switch the payment mode, please contact your Issuing Bank for further assistance.

After switching the payment mode to contactless bank card payment mode for transit usage, the remaining stored value will remain in the EZ-Link or NETS FlashPay wallet and can be used for retail purchases. You can also get a refund of the remaining stored value at any SimplyGo Ticket Office.

Upon refund, you will not be able to use the EZ-Link or NETS FlashPay functionality. This includes switching the payment mode of your co-brand bank card back to EZ-Link or NETS FlashPay functionality or vice versa, topping up your EZ-Link or NETS FlashPay purse, or using the EZ-Link or NETS FlashPay for retail purchases.

You can still use your EZ-Link or NETS FlashPay functionality on your co-brand bank card for retail purchases, provided you have not obtained a refund of the remaining value in the EZ-Link or NETS FlashPay purse.

You are able to remove a card previously registered to your SimplyGo account via the “My Cards” page on the SimplyGo app. Once the selected card is removed, all transactions and travel histories of the card cannot be viewed from the app.

Do note that removing your card from your SimplyGo account does not automatically switch the default payment mode of your card to EZ-Link/NETS FlashPay function for transit. You will need to make the switch at the Assisted Service Kiosks or Top-Up Kiosks located at MRT, LRT stations and bus interchanges, and provided you have not obtained a refund of any remaining value in the purse.

Some mobile device models or mobile payment modes may not be accepted at our fare readers. If your mobile payment is not accepted, please contact your mobile payment provider for further assistance.

NETS contactless ATM cards are not supported by any mobile device for payments in transit currently.

Express fare payments on mobile wallets are proprietary rights of mobile payment providers, with technical and security aspects that must be considered before they are made available.

Currently, commuters with Google Pay and Samsung Pay on their smartphones can already tap in at our fare gates/readers without authentication or having to launch the payment application. Apple Express is currently not available for express fare payment in transit.

Some commuters may experience problems using Google Pay in transit. This is due to the expiry of the certificate on your Google Pay. Affected commuters can try removing and adding their bank card back on Google Pay to resolve the issue.

Alternatively, please use another contactless bank card or stored value card for public transit usage.

You will not be charged a fare if the gate at the train station does not open, or if the fare reader on the bus does not respond. Please pay for your fare using other forms of payment.

A password self-reset feature is available in the login page SimplyGo app for you to reset your password.

Commuters using SimplyGo can register for a SimplyGo account and add different contactless bank cards* (i.e. Mastercard, NETS and Visa) and stored value cards (i.e. SimplyGo EZ-Link, SimplyGo Concession, EZ-Link Adult, EZ-Link Concession, NETS Prepaid and NETS FlashPay cards) via the SimplyGo app.

With a SimplyGo account, commuters can enjoy the convenience of viewing their travel expenditure and history on the go. Registered users will also receive push notifications for travel fares and claim approvals using the SimplyGo app on their smartphones. Other features include submitting travel claims, viewing of claim status, making payment for penalty fees, and providing concession-related services and transit information.

The fares charged using locally-issued contactless bank cards are the same as existing card fares. Please refer to www.ptc.gov.sg/fare-regulation/bus-rail/fare-structure for more information on fares. However, an administrative fee of $0.60 be levied per day of use if you are using a foreign-issued contactless bank card for transit payment.

Please note that concessionary fares and concession passes are not applicable when using contactless bank cards.

The transactions will be processed, accumulated and charged to your contactless bank cards with the merchant descriptor name “BUS/MRT”.

For Mastercard contactless bank cards, fare charges will be accumulated for up to 5 days or after a total of $15 is spent on transit fares, whichever is earlier.

For Visa and NETS contactless bank cards, fare charges will be accumulated daily.

The accumulated amount will be posted to your respective banks after 3 days. Postings will be reflected in your credit, debit or prepaid card account based on the processing time of your Issuing Bank.

To view the breakdown of the aggregated fares, please login to your SimplyGo account on the SimplyGo app.

When using your contactless bank card for transit payment, the fare reader will display “Bank Card SimplyGo” when you tap to enter and exit. You will be able to view the details of each transaction in your SimplyGo account on the SimplyGo app. You can choose to turn on push notifications on your mobile devices to receive alerts on fare charges from the mobile app each time you tap out.

The transactions are not displayed instantaneously on the fare reader as they are carried out in the backend system.

Your fare and travel history will be available for viewing and tracking through your SimplyGo account via the SimplyGo app.
Commuters can also conduct similar checks at the Assisted Service Kiosks and Top-Up Kiosks.

Please take out the card you intend to use from your bag or wallet so that you tap only one contactless card (e.g. Mastercard, NETS, Visa, EZ-Link, NETS FlashPay or Concession card) when using the transit system. This is similar to retail purchases, where you would present one card for payment.

If several contactless cards are detected, more than one card may be charged.

Ensure that you always tap in and out using the same card and with the same mode of payment (i.e. tap in and out using physical card or mobile wallet). This prevents the system from considering the entry and exit as two separate transactions.

Please also refrain from placing your travel card behind your phone with mobile wallet activated, as this will prevent the card reader from detecting and charging the fare to the bank card added in the mobile wallet.

If there are any discrepancies in your travel transactions or billings, you may submit claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the SimplyGo app.

Under the Distance Fares system, trips made within the same journey will be consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ in your travel transaction history before it is finalised. Please file your claim only after the fare has been finalised.

Claims must be filed within 60 days from the date of fare transaction. Please note that you can only view up to the last 180 days of your transaction history.

Commuters who have not signed up for a SimplyGo account or linked their cards to their account can do so on the SimplyGo app.

If you noticed any fraudulent transactions on your lost bank card(s), please contact your Issuing Bank for assistance.

For Rail
A posting of Incomplete Rail Transaction will be reflected in your statement as “Missing Entry” / “Missing Exit”, if the point of entry or exit is not detected. A flat fare of $2.30 will be charged, regardless of the distance travelled.

A posting of Rail Overstay Charge will be reflected in your statement as “*”, if you exceed the time limit allowed for exiting a station. In this case, you will be charged an additional fee of $2, on top of the actual fares incurred.

For Buses
Similar to train, a posting of incomplete transaction will be reflected in your statement as “Missing Entry” / “Missing Exit”, if the point of entry or exit on your bus journey is not detected.

For missing entry, the ride will be charged from the first bus stop of bus route to the point of exit. For missing exit, the ride will be charged from the point of entry to the end of bus route.

For Mastercard cardholders, a pre-authorisation fee will be initiated after a posting of payment is made to the card used at the point of boarding. The pre-authorised amount is reflected on the card account bank statement as the earmarked amount on your card and will be released based on the respective Issuing Bank policies.

Foreign-issued Mastercard or Visa contactless bank cards are accepted for payments on our public transport network. Cardholders may contact their Issuing Bank for more information should their contactless bank card be rejected in transit.

An administrative fee of $0.60 will be applicable per day of use for fare payment. You may view your travel history and its related fares, including any admin fee charged to your bank card via the SimplyGo app. Additionally, foreign cardholders may be subject to other fees imposed by their Issuing Banks. Please check with your Issuing Bank for more information.

The administrative fee is charged to defray the additional cost for processing foreign bank cards. Alternatively, tourists can purchase stored-value travel cards (e.g. SimplyGo EZ-Link cards) at $10 ($5 card cost, $5 travel value) to travel on Singapore’s public transport system. These travel cards can be topped up using cash, credit or debit cards at ticketing machines located in train stations, via the SimplyGo app, or by cash at convenience stores^.

Tourists can also buy tourist-specific products, such as the Singapore Tourist Pass, which do not require top-ups as they allow unlimited travel on public transport during the validity period.

Tourists may wish to select the preferred way of paying their public transport fares depending on cost and convenience, as provided by the options above.

^A convenience fee may be applied.

More information on SimplyGo is available on the SimplyGo app.

For enquiries on bank cards and related promotions, please contact the Issuing Banks.

For other enquiries, please call the SimplyGo Hotline at 1800-2255 663 (8am to 6pm daily, closed on public holidays). Alternatively, you may make use of our Chatbot, AskAddy on the website or on the SimplyGo app.