The Travel Gift Voucher is a digital voucher that individuals can purchase to provide top-ups to eligible travel cards. It provides a convenient way to support commuting expenses for family members, friends, or other recipients.
All SimplyGo account holders can purchase it through the SimplyGo app.
No. Travel Gift Vouchers are purchased at their stated value, with no additional charges or fees.
Travel Gift Vouchers can only be purchased via the SimplyGo app by SimplyGo account holders. A purchase confirmation email will also be sent to the account holder for reference.
Please refer to the step-by-step guide to register for a SimplyGo account.
Travel Gift Vouchers can be purchased via the SimplyGo app. Please refer to the step-by-step guide to purchase a Travel Gift Voucher.
Individuals can purchase vouchers in $10 denominations.
Individuals are limited to a maximum of 10 vouchers per transaction.
*SimplyGo reserves the right to monitor transactions and may impose limits, suspend accounts, or decline transactions where suspicious, fraudulent, or abusive activity is detected.
Yes, the Travel Gift Voucher may be purchased as a gift for another individual.
The voucher can be sent directly to the recipient's email address if it was provided at the time of purchase. Otherwise, you can also share the voucher details from the confirmation email that you will receive upon a successful transaction.
Upon successful payment, an email containing the e-voucher QR code and redemption code will be sent to the purchaser. If a recipient email address is provided at the point of purchase, an email with e-voucher redemption details will also be sent to the recipient.
The e-voucher will be sent to your inbox shortly after successful payment.
Please allow a few minutes for the email to arrive and check your inbox, including spam or junk folders. If you still do not receive it, please contact us via our eFeedback form.
The recipient email address cannot be changed once the transaction has been processed. Please ensure that the email address provided is accurate before completing your purchase.
Yes, the voucher will be sent to you or the recipient shortly after payment is completed.
Individuals may purchase the e-vouchers using a credit or debit card.
You can view your purchase history by selecting 'View Purchase History' under the e-voucher (Travel Card) tab via the SimplyGo app.
Your purchase history shows the date and time of each transaction, the expiry date of the associated e-vouchers, and the total amount paid.
Please ensure that the correct credit or debit card details have been entered. If the issue persists, please try using another valid credit or debit card.
You may redeem the Travel Gift Voucher via the following channels:
the SimplyGo app (for SimplyGo EZ-Link and SimplyGo Concession Card only)
Ticketing service kiosks
SimplyGo Ticket Offices and Ticketing Service Centres
Yes, you can redeem the Travel Gift Voucher via the SimplyGo app for your SimplyGo EZ-Link card or SimplyGo Concession card.
Yes, someone else may redeem the voucher on your behalf, as long as they have the voucher's QR code or serial number.
No, the Travel Gift Voucher cannot be exchanged for cash.
The Travel Gift Voucher can be redeemed to the following cards:
EZ-Link / SimplyGo EZ-Link card
Concession / SimplyGo Concession card
NETS FlashPay
Please check with the purchaser to confirm that the correct voucher details were shared. If you are the purchaser, verify whether the voucher has been shared with another recipient.
Please enter the voucher serial number (16-character alphanumeric code) manually to proceed with redemption.
Yes, every voucher is assigned a unique redemption code, and each code is valid for a one-time redemption only.
The top-up will be unsuccessful if the resulting card balance exceeds $500. If your voucher has been redeemed but the value is not credited to your card, please contact us via our eFeedback form for further assistance.
For redemptions at ticketing service kiosks, place your card on the kiosk's card reader, select 'Vouchers & Rewards', followed by 'Top-Up Vouchers', and enter your voucher redemption details.
The Travel Gift Voucher can only be redeemed in $10 denominations.
Only one voucher can be redeemed per transaction, as each voucher has its own unique redemption code.
The Travel Gift Voucher is valid for one year from the date of purchase.
No expiry reminders will be sent. Please take note of your voucher expiry date and ensure it is redeemed before it expires.
No. Expiry extension is not available.
The Travel Gift Voucher will no longer be valid and is non-refundable. Please ensure you redeem it before the expiry date.
No, the Travel Gift Voucher is non-refundable. Please consider your purchase carefully before completing the transaction.
No, each voucher is assigned a unique redemption code and can only be redeemed once. Duplication or multiple uses of the same voucher is not possible.
Personal information is protected in accordance with Singapore’s Personal Data Protection Act 2012 and SimplyGo’s Data Privacy Policy.