Scheduled Maintenance from 2 Dec, 10PM to 3 Dec, 6AM: Various services on the SimplyGo and EZ-Link apps, as well as ticketing service kiosks, will be unavailable. For more information, please visit this link.
e-Feedback Form
Salutation
Name (as per NRIC)
Contact Number
Email Address
Category
Sub-Category - EZ-Link Wallet
Sub-Category - EZ-Link Rewards
Sub-Category - EZ-Link Motoring card
Sub-Category - Auto Top-up
Sub-Category - Unsuccessful Top-up
Sub-Category - Report of Lost EZ-Link cards
Sub-Category - EZ-Link vending machines
Sub-Category - EZ-Link Motoring service
Message
CAN ID
First 4 Digits of Credit Card
Last 4 Digits of Credit Card
Expiry Month
Expiry Year
Bank Account No. (Optional)
Date and time of Transaction
Auto Top-UP Source of Funds Info
Attachment
Supporting document
Attachment (Optional)
Reminder
Reminder:By uploading the attachment(s) (max. file size: 4MB), you consent to SimplyGo Pte. Ltd. collecting and verifying your personal data solely for the intended purposes specified in the selected subject category. Please do not attach documents with sensitive information, e.g. copies of your identity card or passport. Our staff will get in touch with you to obtain the necessary information where required. Thank you.
Kindly reach out to our vending vendor hotline at +65 9720 6194 (Available from 9am-6pm, weekdays only) to request for a refund. You may drop them a Whatsapp text for more prompt response.
Please approach the nearest community club for assistance.
Name (as per EZ-Link App)
Refund Options (for HUAWEI users)
PayNow Account Holder Name
PayNow Number
Bank Account Holder Name
Bank
Bank Account Number
Message (Optional)
Sub-Category - SimplyGo App
Sub-Category - Campaigns
Sub-Category - Transaction Enquiries
Sub-Category - Claims
Sub-Category - All Other Matters
Sub-Category - Concession Schemes and Application Enquiries
First 6 Digits of Bank Card (Optional)
Last 4 Digits of Bank Card (Optional)
Credit or Debit Card (Optional)
Type of Bank Card (Optional)
Bank Name (e.g. POSB, OCBC, UOB, etc.) (Optional)
Birth Cert or NRIC Number
Date of Application
Reference ID
Concession Scheme
Claim Reference Number
Reason for Dispute
Supporting document: Telco bill or service agreement
Upload an Image of the Receipt (Optional)
Screenshot of your transaction
Upload Attachment (Optional)
Old Mobile Number (Optional)
New Mobile Number (Optional)
Old Email Address (Optional)
New Email Address (Optional)
Sub-Category
Attachments (Optional)