SimplyGo Initiative

SimplyGo, an initiative launched by the Land Transport Authority in 2019, makes commuting easier and more convenient for commuters by providing a range of e-payments options for use on public transport.

 

Account-Based Ticketing system SimplyGo is an Account-Based Ticketing system that processes fare payments on the backend.
Card-Based Ticketing system Transaction data is stored on cards and transactions are processed instantly when cards interface with payment terminals.

 

These two systems are distinct when used in transit and ticketing management, with each offering its own unique features and operational methods.

SimplyGo allows commuters to pay via physical SimplyGo stored value cards, contactless bank cards (American Express, Mastercard, NETS and Visa), as well as with mobile phones and wearables. 

You can upgrade your existing CBT card to SimplyGo at any Ticketing Machine. Please note that the upgrade is irreversible.

Have questions about SimplyGo? Click on the respective pages: SimplyGo EZ-Link cards, SimplyGo Concession cards or contactless bank cards

Enhance your SimplyGo experience by registering for an account on the SimplyGo app to enjoy these services:

  1. Add these types of cards to your SimplyGo account:
    • American Express
    • Mastercard
    • Visa
    • NETS
    • Stored Value Travel cards

  2. View the following with your SimplyGo app:
    • Detailed travel transaction history in blocks of 30 days, up to the last 180 days
    • Card balance of other SimplyGo account holders (e.g. your child or parent) via the ‘My Family’ feature

  3. Receive push notifications for:
    • Trip fares
    • Approval of claims

  4. Submit and view your transit claims' status

  5. Pay your penalty fees
    (Note: Please note that you can no longer make cash payments to settle penalty fees at SimplyGo Ticket Offices)
  • Apply for a new Concession card
  • Replace a lost Concession card
  • Find out if your lost Concession card has been found
  • Convert your card to another Concession card that you are eligible for
  • Redeem electronic travel vouchers for your stored value travel card
  • Submit a travel claim
  • Buy Monthly Concession Passes

Any Questions?

Find out more about SimplyGo App here