SimplyGo Concession cards

If you are unable to convert your concession card at the ticketing machines, please approach the staff at any SimplyGo Ticket Office/Passenger Service Centre for assistance.

Alternatively, should you require further assistance, you may drop your enquiry via the eFeedback form.

Please ensure that the card balance on your SimplyGo Concession card is above the Minimum Travel Value (MTV) to avoid the possibility of your card being blocked after the conversion process. Please note that this also applies to Concession cards on Auto Top-Up (ATU). Please refer to the table below for the MTV of the respective type of Concession cards.

To unblock and continue using your SimplyGo Concession card, please top up your card to a value above the MTV amount. Please refer to the table above for easy reference. If your Concession card is on ATU, the ATU service will resume thereafter.

For top-ups done using the ticketing machines, you will be able to use your SimplyGo Concession card immediately after successful top-up. For top-ups done using other channels (e.g. SimplyGo app), please place your card on a card reader at any Top-Up Kiosk or Assisted Service Kiosk or proceed to a Passenger Service Centre to enable immediate entry.

You may download the SimplyGo app via the QR code below.

After downloading the SimplyGo app, register for a SimplyGo account. Thereafter, add your SimplyGo Concession card to the SimplyGo app.   

This option is currently not available for new Concession cards issued, or for the replacement of expiring Concession cards.

If you want to replace your faulty or lost Concession card and your existing card is a regular Concession card, your replacement card will be one without the SimplyGo features. However, you may choose to upgrade your replacement card to a SimplyGo Concession card at the ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, and SimplyGo Kiosks.

Applying for a Replacement Concession card using SimplyGo app

Please note that the process of conversion to SimplyGo Concession (available at ticketing machines) cannot be reversed. If you wish to opt out from the SimplyGo scheme, you may apply for a CBT Concession card replacement. Please note that card replacement fee will be applicable. 

For replacement of corrupted cards: SimplyGo Concession cardholders may choose between a SimplyGo or CBT Concession card when replacing their existing Concession card at the SimplyGo Ticketing Service Centres.

For replacement of lost cards: SimplyGo Concession cardholders can choose between a SimplyGo or CBT Concession card when applying at any application channel. Please note that card replacement fee will be applicable.

You may check if your card is a SimplyGo Concession card using the following channels. If you have a SimplyGo Concession card, you will see the words “SimplyGo” or “Upgraded”.

SimplyGo app	EZ-Link app
Top-Up Kiosk (TUK)	Assisted Service Kiosk	SimplyGo Kiosk
Bus card reader	MRT/LRT fare gate

You may check your SimplyGo Concession card’s transaction history and card balance using the following channels:

• • SimplyGo app; or
  • EZ-Link app; or
  • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks and SimplyGo Kiosks

Using the SimplyGo app

You may top up your SimplyGo Concession Card through the following channels:

• • SimplyGo app (up to a maximum top-up value of $400 per SimplyGo account within the last 30 days); or
  • EZ-Link app; or
  • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks and SimplyGo Kiosks; or
  • SimplyGo Ticket Offices

There are no additional charges for top-ups performed using the above channels.

Please refer to the table below for the minimum top-up amount for the respective Concession cards:

Using the SimplyGo app to top up your SimplyGo Concession card

You can purchase the Monthly Concession Pass (MCP) for your SimplyGo Concession card through any of the following channels:

• SimplyGo app; or
• Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks and SimplyGo Kiosks; or
• SimplyGo Ticket Offices

Before purchasing MCP for your SimplyGo Concession card, please ensure that the card balance on your SimplyGo Concession card is above the Minimum Travel Value (MTV). Please refer to the table below for the MTV of the respective type of Concession cards.

*Note:

If your SimplyGo Concession card balance falls below the MTV amount, you can purchase a MCP with a start date at least one day after the purchase date. To use the MCP immediately after purchase, you will need to top up the card prior.

Please note that if your card has a negative balance, i.e. below $0.00, you will need to top up your card before you can purchase a MCP.

Using the SimplyGo app to purchase Monthly Concession Pass

You can apply for ATU with a Mastercard or Visa card through the SimplyGo app, the app can be downloaded from Google Play Store or App Store. EZ-Link features are now available on the SimplyGo app.

The Auto Top-up service automatically tops up your SimplyGo Concession card when there is insufficient value.

Upon successful sign-up of Auto Top-up, there will be a ‘hold’ amount of $0.50 reflected in your credit card statement for authorisation purpose. This amount will be released to you within 7 working days.

For information on Auto Top-up, please visit here.

For SimplyGo Concession cards that have been added to the SimplyGo app or EZ-Link app, you may block the lost SimplyGo Concession card immediately using the respective apps to prevent unauthorised transactions and misuse.

Using the SimplyGo app

Thereafter, a refund of the remaining value on the card and any pro-rated Monthly Concession Pass (MCP) value will be credited to the nominated bank account or another SimplyGo EZ-Link card, within 10 working days. 

Should you have also purchased an unutilised MCP for the next month, a refund will be made to the nominated bank account or another SimplyGo EZ-Link card. All refunds require 10 working days to process.

Alternatively, please call SimplyGo Hotline at 1800-2255 663 immediately to report the loss and to prevent misuse. Operating hours are from 8am to 6pm daily (closed on public holidays).

For assistance pertaining to damaged SimplyGo Concession card, please approach any SimplyGo Ticket Office / Ticketing Service Centre or contact SimplyGo Hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).

1) Ensure you are logged in to the SimplyGo app.
2) Select the registered card you would like to check for information.
3) You can view the Concession card type, expiry date of card and Monthly Concession Pass in the next page. Select “Concession Pass Details” to view the start date and end date of the current Concession pass or buy the next Concession pass.  

Your SimplyGo Concession card can be used for the redemption of transport vouchers. If you have a public transport electronic voucher (eVoucher), you can redeem it to your SimplyGo Concession card remotely using the SimplyGo app. Alternatively, you may continue to redeem the eVoucher using the Assisted Service Kiosk, Top-Up Kiosk, SimplyGo Kiosk or at the SimplyGo Ticket Offices.

Currently, SimplyGo Concession cards cannot be added to a mobile wallet for contactless payment.

You can add your family member/s’ SimplyGo Concession card to your SimplyGo account. However, a SimplyGo Concession card can only be added to one SimplyGo account.

If your family members are also users of the SimplyGo app and have already added their SimplyGo Concession card into their own accounts, you can still use the My Family app feature within the SimplyGo app to view their card details including travel transactions, trip details and card balance. You can also perform card top-ups for them remotely. Please note that there is a maximum top-up value of $400 per SimplyGo account within the last 30 days, regardless of the number of registered cards in the account.

Creating a ‘My Family’ group

Adding a member to ‘My Family’ group

Please follow the steps below to reset your password.

You may also enable biometric login to access your SimplyGo account conveniently, without the need to enter your password every time.

Please be assured that there are no changes to the fares when using SimplyGo Concession cards. Commuters who use SimplyGo Concession cards for public transport will continue to enjoy existing concessionary fares.

Please refer to here for more information on fares and here for more information on concession cards.

To travel on public transport, please tap in and out with your SimplyGo Concession card on the MRT/LRT fare gates, or bus card readers. Please take out your SimplyGo Concession card from your bag or wallet so that you tap only one contactless card on the fare gates / card readers. If several contactless cards are detected, more than one card may be charged.

The card reader will display “CEPAS CARD; SIMPLYGO” when your transaction is successful, as shown below:

Bus card reader	MRT/LRT fare gate

*If the card reader at the point of boarding or alighting emits an amber light when tapping your card, this means that your Concession card’s entry/exit has been recorded. If the card reader at the point of boarding or alighting emits a red light when tapping your card, this means your Concession card has been rejected.

The SimplyGo Concession card can be used to pay for fares on all bus services operated by the public transport operators (PTOs). All PTO-operated services (basic, premium and express bus services) are installed with standard bus card readers, as shown above.

Fare charged and remaining card balance are not displayed instantaneously on the card reader / fare gates as these transactions are carried out through the backend system.

Your fare expenditure will be available for viewing and tracking on the SimplyGo app. Please enable your in-app notification to receive the estimated fare after each trip, and to be reminded when your card balance is low and a top-up is required.

You may also check your travel history and transactions at the ticketing machines available at the MRT/LRT stations and Bus Interchanges island-wide.

Please refer to the table below for the Minimum Travel Value (MTV) of the respective type of Concession cards. The MTV is necessary to ensure that there is sufficient card balance, even for the longest journey.

You will not be able to continue using your SimplyGo Concession card for travel if you have insufficient card balance (below MTV). Please top up your card in order to continue your journey.

a. You may be tapping with more than one payment card.

If you tap a wallet with multiple cards (e.g. Contactless bank card (Mastercard, NETS or Visa), EZ-Link, NETS FlashPay or Concession cards), the card reader / fare gate may not be able to correctly identify the card you wish to travel with. As such, an incorrect transaction will occur, or you may see the following error messages.

Bus card reader	MRT/LRT fare gate

Please take out the card you intend to use from your wallet or bag so that you tap only one card at the fare device to enter and exit. Do remember to always tap in and out with the same card. ­This prevents the system from considering the entry and exit as two separate trips.

b. Your card may have insufficient value.

You will not be able to continue using your SimplyGo Concession card for travelling if you have insufficient card balance. You will encounter the following messages on the fare devices (as shown in the pictures below).

Bus card reader	MRT/LRT fare gate

Please top up your card in order to continue your journey. For top-ups done using the ticketing machines, you will be able to use your SimplyGo EZ-Link card immediately after successful top-up. For top-ups done using other channels (e.g. SimplyGo app), please place your card on a card reader at any Top-Up Kiosk or Assisted Service Kiosk or proceed to a Passenger Service Centre to enable immediate entry.

c. Your card may be damaged / expired

Should you continue to encounter difficulties using the SimplyGo Concession card, please approach any SimplyGo Ticket Office / Ticketing Service Centre or contact SimplyGo Hotline for assistance at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).

If there are any discrepancies in your travel transactions, please use the SimplyGo app to submit claims for the travel transactions. Claims for your SimplyGo Concession card must be filed within 14 days after the date of travel transaction*.

Please note that you can only view up to the last 180 days of your transaction history.

*For CBT Concession cards, claims must be filed within 14 days after the date of travel transaction.

You may also check the status of your claims on the SimplyGo app.

Under the Distance Fares system, trips made within the same journey will be consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ in your travel transaction history before it is finalised.

For feedback on the SimplyGo Concession card and SimplyGo app, click here or contact our hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).

For more information about SimplyGo Concession cards, click here or contact our hotline at 1800-2255 663 (8am to 6pm daily, closed on public holidays). Alternatively, you may make use of our Chatbot, AskAddy on the website or on the SimplyGo app.

There are no convenience fees for Auto Top-up.

Once the Auto Top-up service has been activated on your SimplyGo Concession card, Auto Top-up will occur when the remaining value is insufficient to pay for your next transaction at any train faregate or bus reader.

Auto Top-up will also occur at retail touchpoints which accepts SimplyGo Concession card as a payment option (participating merchants only). For full list of EZ-Link and SimplyGo Concession card retail acceptance points, please click here.

Example:
Assuming you have activated Auto Top-up on your SimplyGo Concession card for $30.00 and there is a remaining stored value of $2.50 and the journey cost $2.70 – when you tap your SimplyGo Concession card at a train faregate, the Auto Top-up will occur. This is because of the minimum remaining value of $3.00 required for going through the train faregate.

Hence, when you tap to exit, the new value of your card will be shown as $29.80.

When you tap your SimplyGo Concession card on a bus reader (e.g. Express Bus service), the Auto Top-up will occur when you exit as it has calculated that the fee for the total journey is more than the balance value on the card, hence the new value shown at the EXIT bus reader will be $29.80.

Once a day with the option for multiple top-ups.

The multiple top-up mode allows for consecutive top-up transactions to occur on the given card when the remaining card value fall below the threshold after a transaction (after-usage trigger) or whenever there is insufficient fund to purchase an item (before-usage trigger).

Note

Transit transactions: No limit on the number of Auto Top-up triggers per day.

Retail merchants: Daily limit of three (3) Auto Top-up triggers per day.

Scenario 1: Auto top-up trigger amount selected is $20,

User purchases an item with a value of $20 and card balance is $10.

Single Top-up Mode: A single top-up will occur on the card

Multiple Top-up mode: Top-up transaction will occur on card

Scenario 2: Auto top-up trigger amount selected is $20,

User purchases an item with a value of $40 and card balance is $10.

Single Top-up Mode: Transaction will fail as value of item is greater than the single top-up value.

Multiple Top-up mode: 2 top-up transactions will occur on card.

Yes. To change the Auto Top-up trigger on your SimplyGo Concession card, you will need to login to the SimplyGo app and select your new preferred top-up amount.

Users may select from the Auto Top-up trigger options; either a single per day or multiple triggers per day.

Please note that the new trigger mode will be applied to the subsequent top-up transaction.

An Auto Top-up transaction will occur on the SimplyGo Concession card when the remaining card value falls below $3.

Please check if its due to the Auto Top-up frequency limit per day.

Alternatively, your Auto Top-up service could have failed or terminated due to a failure to deduct funds from your bank account or credit card account.

To continue the Auto Top-up service, please check the SimplyGo app if there is a need to update your source of funds or to reapply for the service.

You will be able to enjoy these convenience features when you pair your SimplyGo

Concession card with the SimplyGo app;

• View Auto Top-up transactions
• Change Auto Top-up amount
• Switch on or switch off multi non-transit Auto Top-up triggers
• Change credit card expiry date
• Change the source of fund
• Terminate Auto Top-up
• Card Blocking
• View transaction history
• Receive In-app notifications

You can view your transactions on the SimplyGo app.

You can apply for Auto Top-up with a credit card or bank account using the SimplyGo app that can be downloaded from Google Play Store or App Store.

For concession card holder, you may also apply for Auto Top-up with a DBS/POSB ATM card at any Top Up Kiosk.

The payment modes accepted are:

1. Mastercard or Visa credit card – using the SimplyGo app.
2. DBS/POSB bank account – using the SimplyGo app.
3. DBS/POSB ATM card – via the Top Up Kiosk.

No, there are no fees for switching payment mode.

SimplyGo Concession card holders can apply for the Auto Top-up service using a joint DBS/POSB bank account. This is done by using the same DBS/POSB ATM card for the application process for up to three (3) SimplyGo Concession cards.

However, please note that joint accounts can only be used by 1 EZ-Link account holder.

You can link up to three (3) EZ-Link and/or SimplyGo Concession cards to each credit card or bank account.

Please link them to another credit card or bank account in order to apply Auto Top-up.

Please ensure the given bank card has not been previously added to a SimplyGo account. Each source of fund may only be added to a single SimplyGo account.

If you wish to use the given bank card in your account, kindly un-register the card and register it again.

For further assistance, please contact the SimplyGo Hotline at 1800-2255 663 (operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays).

A maximum of 6 source of funds (not inclusive of bank accounts) can be added to your SimplyGo app account.

Yes, there is a monthly e-Statement provided if you have registered your email address with SimplyGo. The e-statement will display the Auto top-up transactions in your associated bank/card account as ‘EZ-Link Pte Ltd’.

The delay in charges is due to different settlement procedures with different merchants, which could take up to 60 days.

You may contact the SimplyGo Hotline at 1800-2255 663 (operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays), to confirm your transactions.

The Auto Top-up (ATU) amounts available for selection are $20, $30, $40 and $50.

As the next Auto Top-up can only be effective four (4) calendar days after the previous Auto Top-up, you are advised to select an amount that is sufficient to cover your card usages for at least four (4) days.

This is a pre-authentication charge to ensure that your credit card is valid. This charge will be released after seven days.

No, there will be no held pre-authorisation amount held.

Each SimplyGo Concession card can only be activated for one Auto Top-up facility.

Yes, you can apply for Auto Top-up for your children and parents. All types of SimplyGo Concession cards are eligible for the Auto Top-up service.

You should obtain immediate approval for Auto Top-up applications.

The Auto Top-up service is activated immediately upon successful application.

You will need to use the SimplyGo app to check your application stats. Please tap on the Auto Top-up button in the SimplyGo app to check your application status.

The application page is protected by a Secure Socket Layer (SSL) certificate. It is a standard secure protocol used by other banks and financial institutions.

Should your application be rejected, you will see an error message on the screen.

If you require further assistance, please submit an e-Feedback form stating your full name and 16-digit CAN. We will investigate and reply to you within three working days. Alternatively, you may contact the SimplyGo Hotline at 1800-2255 663 (Operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays).

In order to change the Auto Top-up amount that you have previously applied for, you can change it through the SimplyGo app;

• Click on the “Auto Top-up” icon
• Select “Change” and select your desired Auto Top-up amount

If there is a change of your credit card number due to a card upgrade or replacement of a lost card, you can simply change your payment method for Auto Top-up and add in your new Mastercard/VISA credit card using the SimplyGo app.

If there is a change of your credit card expiry date, you can update through the SimplyGo app.

For further assistance, please call the SimplyGo Hotline at 1800-2255 663 (operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays).

Should you wish to terminate the Auto Top-up facility, you can do so using the SimplyGo app.

Should you require a refund of the stored value in your SimplyGo Concession card, kindly do so at any SimplyGo Ticket Offices.

Please bring along your NRIC/Passport and your SimplyGo Concession card. A deferred refund will be processed and the remaining value, subject to the terms and conditions of refund for ATU enabled cards, will be returned to your associated credit card/bank account.

If you have paired your SimplyGo Concession card with the SimplyGo app, you may use the SimplyGo app to block your lost card, or contact the SimplyGo Hotline at 1800-2255 663 (operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays).

Please pair your SimplyGo Concession card with the SimplyGo app as card-blocking only applies to registered SimplyGo Concession cards. Should you call after office hours, please leave a voicemail to lodge your lost report.

The remaining monies left on your SimplyGo Concession card, subject to the terms and conditions of refund of cards on the Auto Top-up facility, will be refunded back to your credit card or bank account.

It will take 14 working days from the date of the loss report to process the refund. Once the SimplyGo Concession card is reported lost, you will not be able to cancel the loss report and/or reuse the card even if the card is found, for security reasons.

PAssion card holders

For PAssion card holders, please call the PA Hotline at 6225-5322 to make a lost report on your card. Should you call after office hours, please leave a voicemail to lodge your lost report. The remaining monies left on your card, subject to the terms and conditions of refund of cards on the Auto Top-up facility, will be refunded back to your credit card or bank account.

If you require further assistance, please submit an e-Feedback form stating your full name and 16-digit CAN. We will investigate and reply to you within three (3) working days. Alternatively, you may contact the SimplyGo Hotline at 1800-2255 663 (operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays).