SimplyGo EZ-Link cards and charms

If you are unable to upgrade your EZ-Link card at the ticketing machines, please approach the staff at any SimplyGo Ticket Office / Passenger Service Centre for assistance.

Alternatively, you may contact our hotline at 1800-2255 663 from 8am to 6pm daily (except on public holidays) if you require further assistance.

Please ensure that the card balance on your SimplyGo EZ-Link card is above the Minimum Travel Value (MTV) of $3 to avoid the possibility of your card being blocked after the upgrading process. Please note that this also applies to EZ-Link cards on Auto Top-Up (ATU).

To unblock and continue using your SimplyGo EZ-Link card, please top up your card to a value above the MTV amount. If your EZ-Link card is on ATU, the ATU service will resume thereafter.

For top-ups done using the ticketing machines, you will be able to use your SimplyGo EZ-Link card immediately after successful top-up. For top-ups done using other channels (e.g. SimplyGo app), please place your card on a card reader at any Top-Up Kiosk or Assisted Service Kiosk or proceed to a Passenger Service Centre to enable immediate entry.

You may download the SimplyGo app via the QR code below.

After downloading the SimplyGo app, register for a SimplyGo account. Thereafter, add your SimplyGo EZ-Link card to the SimplyGo app.

Please note that the upgrading process to SimplyGo EZ-Link (available at ticketing machines) cannot be reversed.

You may check if your card is a SimplyGo EZ-Link card using the following channels. If you have a SimplyGo EZ-Link card, you will see the words “SimplyGo” or “Upgraded”.

SimplyGo app	EZ-Link app
Top-Up Kiosk (TUK)	Assisted Service Kiosk (ASK)	SimplyGo Kiosk
Bus card reader	MRT / LRT fare gate

You may check your SimplyGo EZ-Link card’s transaction history and card balance using the following channels:

• SimplyGo app; or
• Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks and SimplyGo Kiosks

Using the SimplyGo app

You may top up your SimplyGo EZ-Link card through the following channels:

• SimplyGo app (up to a maximum top-up value of $400 per SimplyGo account within the last 30 days); or
• Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks and SimplyGo Kiosks; or SimplyGo Ticket Offices

There are no additional charges for top-ups performed using the above channels.

Please refer to the table below for the minimum top-up amount for the respective EZ-Link cards:

Using the SimplyGo app to top up your SimplyGo EZ-Link card

You can apply for ATU with a Mastercard or Visa card via the EZ-Link app that can be downloaded from Google Play Store or App Store.

The Auto Top-Up service automatically tops up your SimplyGo EZ-Link card when there is insufficient value.

Upon successful sign up of Auto Top-Up, there will be a ‘hold’ amount of $0.50 reflected in your credit card statement for authorisation purpose. This amount will be released to you within 7 working days.

For information on Auto Top-Up, please visit here.

For SimplyGo EZ-Link cards that have been added to the SimplyGo app or EZ-Link app, you may block the lost SimplyGo EZ-Link card immediately using the apps to prevent unauthorised transactions and misuse. 

Using the SimplyGo app

Thereafter, a refund of the remaining value on the card will be credited to the nominated bank account or another SimplyGo EZ-Link card, within 7 working days. 

Alternatively, please call SimplyGo Hotline at 1800-2255 663 immediately to report the loss and to prevent misuse. Operating hours are from 8am to 6pm daily (closed on public holidays). 

1)      Ensure you are logged in to the SimplyGo app.

2)      Under My Cards & Charms, select the registered card you would like to check for information. The expiry date of your SimplyGo EZ-Link card is displayed on the card face.

Currently, SimplyGo EZ-Link cards cannot be added to a mobile wallet for contactless payment.

You can add your family member/s’ SimplyGo EZ-Link card to your SimplyGo account. However, a SimplyGo EZ-Link card can only be added to one SimplyGo account. 

If your family members are also users of the SimplyGo app and have already added their SimplyGo EZ-Link card into their own accounts, you can still use the My Family feature within the SimplyGo app to view their card details including travel transaction history and card balance. You can also perform card top-ups for them remotely. Please note that there is a maximum top-up value of $400 per SimplyGo account within the last 30 days, regardless of the number of registered cards in the account.

Creating a ‘My Family’ group

Adding a member to ‘My Family’ group 

Please follow the steps below to reset your password. 

You may also enable biometric login to access your SimplyGo account conveniently, without the need to enter your password every time.

Please be assured that there are no changes to the fares when using SimplyGo EZ-Link cards. Commuters who use SimplyGo EZ-Link cards for public transport will continue to enjoy existing EZ-Link fares.

Please refer here for more information on fares.

To travel on public transport, please tap in and out with your SimplyGo EZ-Link card on the MRT/LRT fare gates, or bus card readers. Please take out your SimplyGo EZ-Link card from your bag or wallet so that you tap only one contactless card on the fare gates / card readers. If several contactless cards are detected, more than one card may be charged.

The card reader will display “CEPAS CARD; SIMPLYGO” when your transaction is successful, as shown below:

Bus card reader	MRT / LRT fare gate

*If the card reader at the point of boarding or alighting emits an amber light when tapping your card, this means that your EZ-Link card’s entry/exit has been recorded. If the card reader at the point of boarding or alighting emits a red light when tapping your card, this means your EZ-Link card has been rejected.

Fare charged and remaining card balance are not displayed instantaneously on the card reader / fare gates as these transactions are carried out through the backend system.

Your fare expenditure will be available for viewing and tracking on the SimplyGo app. Please enable your in-app notification to receive the estimated fare after each trip, and to be reminded when your card balance is low and a top-up is required.

You may also check your travel history and transactions at the ticketing machines available at the MRT/LRT stations and bus interchanges island-wide.

a. You may be tapping with more than one payment card.
If you tap a wallet with multiple cards (e.g., Contactless bank card (Mastercard, NETS or Visa), EZ-Link, NETS FlashPay or Concession cards), the card reader / fare gate may not be able to correctly identify the card you wish to travel with. As such, an incorrect transaction will occur, or you may see the following error messages.

Bus card reader	MRT / LRT fare gate

Please take out the card you intend to use from your wallet or bag so that you tap only one card at the fare device to enter and exit. Do remember to always tap in and out with the same card. ­This prevents the system from considering the entry and exit as two separate trips.

b.Your card may have insufficient value.
You will not be able to continue using your SimplyGo EZ-Link card for travelling if you have insufficient card balance. You will encounter the following messages on the fare devices (as shown in the pictures below).

Bus card reader	MRT / LRT fare gate

Please top up your card in order to continue your journey. For top-ups done using the ticketing machines, you will be able to use your SimplyGo EZ-Link card immediately after successful top-up. For top-ups done using other channels (e.g. SimplyGo app), please place your card on a card reader at any Top-Up Kiosk or Assisted Service Kiosk or proceed to a Passenger Service Centre to enable immediate entry.

c. Your card may be damaged / expired
Should you continue to encounter difficulties using the SimplyGo EZ-Link card, please approach any SimplyGo Ticket Office / Ticketing Service Centre or contact our hotline for assistance at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).

If there are any discrepancies in your travel transactions, please use the SimplyGo app to submit claims for the travel transactions. Claims must be filed within 14 days after the date of travel transaction.* Please note that you can only view up to the last 180 days of your transaction history.

*For CBT EZ-Link cards, claims must be filed within 14 days after the date of travel transaction.

You may also check the status of your claims on the SimplyGo app.

Under the Distance Fares system, trips made within the same journey will be consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ in your travel transaction history before it is finalised.

For feedback on the SimplyGo EZ-Link card and SimplyGo app, please let us know via our eFeedback form.

For more information about SimplyGo EZ-Link cards, click here or contact our hotline at 1800-2255 663 (8am to 6pm daily, closed on public holidays). Alternatively, you may make use of our Chatbot, AskAddy on the website or on the SimplyGo app.

Look for the SimplyGo logo/text when you check if your EZ-Link charm/wearable is on SimplyGo through the following channels:

No, the Auto Top-up facility will not be terminated. The service will automatically be continued when you upgrade your charm/wearable at the Ticketing Machine.

To activate your SimplyGo EZ-Link charm, please top it up at a Self-Service Top-Up Machine before pairing it with the SimplyGo app.

Place the charm flat on the reader as shown on the image below, ensure that the charm is placed in the center of the reader.

Note: If the reader is unable to detect the charm, simply move the charm around the reader’s area.

Do not move the charm once it has been detected by the reader to avoid any disruption to the transaction.

For Top-ups (Ticketing Machine, SimplyGo Kiosk etc.)

Ensure that the transaction is successfully completed as reflected on the machine’s display before removing the charm from reader.

Note: Avoid placing any item near the charm or between the reader and the charm that may interfere with the transaction.

For payment – gantry / on-board buses (i.e. Bus / Trains)

1. Observe the display and sound from the devices (fare gates or bus entry/exit processors) for clear indication that the transaction is successfully completed before entering or exiting the area.

Note: Avoid placing any item near the charm or between the reader and the charm that may interfere with the transaction.

For faregates on the Thomson East-Coast Line (TEL), please tap as shown on the image below (at the bottom edge of the screen, and not the middle).

Note: If the reader is unable to detect the charm, simply move the charm around (left/right, up/down) the reader’s area.

SimplyGo EZ-Link charms and wearables function just like any EZ-Link card and can be accepted at all EZ-Link acceptance points; it can be used for public transport, shopping and dining.

Simply tap your SimplyGo EZ-Link charm/wearable like you would with a normal EZ-Link card to make your payment.

You can top up your SimplyGo EZ-Link charms/wearables at all EZ-Link card top up channels and on the SimplyGo app. For full listing, visit here.  

SimplyGo EZ-Link charms/wearables are available at EZ-Link Official Store on Shopee and Lazada, EZ-Link Vending Machines and participating channel partners.

*Designs and stocks are subjected to availability.

SimplyGo EZ-Link charms/wearables that are launched from 1st April 2024 onwards, have a validity period of five years.

Download the SimplyGo app and link your card, charm and wearable to keep track of the expiry date.

Currently all SimplyGo EZ-Link charms/wearables are only available in Adult Anonymous option.

All SimplyGo EZ-Link charms/wearables are sold without warranty.

All items sold are final. No exchange or refund is allowed.

SimplyGo EZ-Link charms/wearables are sold without warranty. However, if your charm/wearable is found to be defective within 6 months from the date of purchase, please submit your case via our eFeedback form.

Please note:

• Customers are advised to retain their proof of purchase
• Items must be in its exact packaging and condition for returns/exchange
• Terms and conditions are applicable

No, all sales of EZ-Link e-voucher (Vending) are non-refundable.

EZ-Link e-voucher (Vending) is valid for a single transaction only. Additionally, the EZ-Link vending machine can dispense only 1 product per transaction. Once e-voucher is used, any remaining balance cannot be refunded or used in the future.

No, an EZ-Link e-voucher (Vending) can only be redeemed for a single transaction. Additionally, the EZ-Link vending machine dispenses only 1 product per transaction. Once the e-voucher is used, any remaining balance cannot be refunded or used in the future.

No, validity of EZ-Link e-voucher (Vending) cannot be extended. The validity date of the e-voucher is not inclusive of the expiry date and redemption must be made before the expiry date, or else forfeited.

Upon successful purchase, you will receive an email containing a valid promo code and the expiration date of the EZ-Link e-voucher (Vending).

You can purchase the EZ-Link e-voucher (Vending) on our Lazada store.

You can redeem your EZ-Link e-voucher at all vending machines, but it is only valid for selected products.

• Please submit your case to us via our eFeedback form and we will endeavour to get back to you soonest.

You can apply for Auto Top-up with a credit card or bank account through the SimplyGo app that can be downloaded from Google Play Store or App Store.

If you are using a Mastercard or Visa credit card or DBS/POSB bank account, you may apply for ATU on the SimplyGo app.

However, for DBS/POSB ATM card, you will need to apply ATU through the Top-Up Kiosk.

You can link up to three (3) SimplyGo EZ-Link cards to each credit card or bank account.

A maximum of six (6) source of funds (not inclusive of bank accounts) can be added to your SimplyGo app account.

Kindly ensure that the given bank card has not been previously added to a SimplyGo account. Each source of fund may only be added to a single SimplyGo account, if you wish to use the given bank card in your account, kindly de-register the card and register it again.

For further assistance, please contact us via our eFeedback form.

There are no convenience fees for Auto Top-up.

The Auto Top-up (ATU) amounts available for selection are $20, $30, $40 and $50.

This is a pre-authentication charge to ensure that your credit card is valid. This charge will be released after seven (7) days.

No, there will be no held pre-authorisation amount held.

No, each SimplyGo EZ-Link card can only be activated for one Auto Top-up facility.

You can link up to a maximum of three (3) SimplyGo EZ-Link cards (inclusive of Concession card and/or EZ-Link card) on a single credit card or bank account for new Auto Top-up applications.

Please link them to another credit card or bank account to apply Auto Top-up.

You should obtain immediate approval for Auto Top-up applications.

The Auto Top-up service is activated immediately upon successful application.

You may check on your application status using the SimplyGo app. Please tap on the Auto Top-up button in the SimplyGo app to check.

The application page is protected by a Secure Socket Layer (SSL) certificate. It is a standard secure protocol used by other banks and financial institutions.

Should your application be rejected, you will see an error message on the screen. If you require further assistance, please submit an eFeedback form. 

To change the Auto Top-up amount that you have previously applied for, you can simply change it through the SimplyGo app.

1. Click on the “Auto Top Up” icon
2. Select “Change” and select your desired amount

If there is a change of your credit card number due to a card upgrade or replacement of a lost card, you can simply change your payment method for Auto Top-up and add in your new Mastercard/VISA credit card on the SimplyGo app.

If there is a change of your credit card expiry date, you can simply update on the SimplyGo app.

To terminate the Auto Top-up facility, you can do so on the SimplyGo app.

No, there are no fees for switching payment mode.

Once the Auto Top-up facility has been successful applied on a SimplyGo EZ-Link card, Auto Top-up will occur when the remaining value of the SimplyGo EZ-Link card falls below the threshold trigger amount of $3 on exit of any train gantry or bus.

Example: Assume that you have activated Auto Top-up on your SimplyGo EZ-Link card for 30.00, and there is a remaining stored value of $3.10 on your SimplyGo EZ-Link card and the journey cost $3.15:

1. When you tap your SimplyGo EZ-Link card at a train gantry on exit, the Auto Top-up will occur, because it is less than the threshold trigger amount. Hence when you exit, the new value of your card will be shown as $29.95.
2. When you tap your SimplyGo EZ-Link card on a bus reader (e.g. Express Bus service), the Auto Top-up will occur when you exit as it has calculated that the fee for the total journey is more than the balance value on the card, hence the new value shown at the EXIT bus reader will be $29.95.

Auto Top-up will also occur at retail touchpoints which accept SimplyGo EZ-Link as a payment option. Auto Top-up will occur when the remaining value of the SimplyGo EZ-Link card is insufficient to pay for your retail transaction. For full list of SimplyGo EZ-Link acceptance merchants, please click here

An Auto Top-up transaction occur on the card when the remaining card value fall below $3.

Once a day with the option for multiple top-ups.

The multiple top-up mode allows for consecutive top-up transactions to occur on the given card when the remaining card value fall below the threshold after a transaction (After Usage Trigger) or there is insufficient fund to purchase an item (before usage trigger).

Transit transactions: No limit on the Auto Top-up triggers per day.
Retail merchants: Daily limit of 3 Auto Top-up triggers per day.

Scenario 1: Auto top-up trigger amount selected is $20, user purchases an item with a value of $20 and card balance is $10. Single Top-up Mode: A single top-up will occur on the card - Multiple top-up mode: Top-up transaction will occur on card.

Scenario 2: Auto top-up trigger amount selected is $20, user purchases an item with a value of $40 and card balance is $10. Single Top-up Mode: Transaction will fail as value of item is greater than the single top-up value. Multiple top-up mode: 2 top-up transactions will occur on card.

Yes. To change the ATU trigger on your SimplyGo EZ-Link card, you will need to login to SimplyGo app and select your new preferred top-up amount. Users may select the Auto Top-up triggers’ option either a single per day or multiple triggers per day. Please note that the new trigger mode will be applied to the subsequent top-up transaction.

Please check if its due to the Auto Top-up frequency limit per day. Alternatively, your Auto Top-up service could have failed or terminated due to a failure to deduct funds from your bank account or credit card account. To continue the Auto Top-up service, please check the SimplyGo app if there is a need to update your source of funds or to reapply for the service.

You can view your transactions on the SimplyGo app.

Yes, there is a monthly e-statement provided if you have registered your email address with SimplyGo. However, for debit/credit card statements provided by associated bank/card account Auto top-up transactions will show as ‘SimplyGo’.

The delayed charging is due to the different settlement procedures with different merchants, which can take up to 60 days. You may contact the SimplyGo Hotline at 1800-2255 663 (Operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays) to confirm your transactions.

You can use the SimplyGo app to block your lost SimplyGo EZ-Link card or contact the SimplyGo Hotline at 1800-2255 663 (Operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays).

Do pair your SimplyGo EZ-Link card with the SimplyGo app now as card blocking only applies to registered SimplyGo EZ-Link card. Should you call after office hours, please leave a voicemail to lodge your lost report.

The remaining monies left on your SimplyGo EZ-Link card, subject to the terms and conditions of refund of cards on the Auto Top-up facility, will be refunded back to your credit card or bank account. It will take fourteen (14) working days from the date of the loss report to process the refund. Once the SimplyGo EZ-Link card is reported lost, you will not be able to cancel the loss report and/or reuse the card even if the card is found, for security reasons.

If you require further assistance, please submit your enquiry on the eFeedback form or you may contact the SimplyGo Hotline at 1800-2255 663 (Operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays).

For your cards to be eligible for this feature, you will need to add your cards to your SimplyGo account via the SimplyGo app.

No, this is a free service.

To block your card, log in to your account via the SimplyGo app, select the card that you would like to block and tap on the “Block” button.

Alternatively, you can contact the SimplyGo Hotline at 1800-2255 663 (8am – 6pm daily, expect Public Holidays).

For SimplyGo EZ-Link/SimplyGo Concession cards:

Your EZ-Link will be blocked immediately upon submitting your request via the SimplyGo app.

Once your EZ-Link has been successfully blocked, the remaining value in your EZ-Link will be refunded to you within 7 days for SimplyGo EZ-Link/Concession cards and up to 9 days for EZ-Link cards.

For SimplyGo EZ-Link/SimplyGo Concession cards:

Once we complete the blocking of your card, any remaining funds recovered will be refunded to another SimplyGo EZ-Link/Concession card that has been added on the SimplyGo app of your choice or a bank account (9-12 digits).