Terms and Conditions

The use of a Card for payment of Fares for travel in the Public Transport System shall be subject to the Card Issuer's terms and conditions as may from time to time be applicable to the use of the Card ("Issuer's Terms"), these Conditions, and all applicable  laws and regulations  Provided  Always that these Conditions  shall prevail over the Issuer's Terms in the event of any conflict or inconsistency. By using a Card for payment of Fares for travel in the Public Transport System, the Card Holder agrees to be and shall be bound by these Conditions.


1.    Definitions

In these Conditions, the following words and expressions shall, unless otherwise provided or the context otherwise requires, have the following meaning:

“Act” refers to the Public Transport Council Act 1987 as amended from time to time.

“Authorised Personnel” refers to SimplyGo, Operators and/or any person authorised by the relevant authorities in Singapore.

“Bank Card” refers to any contactless NETS bank card, Mastercard or Visa credit, debit or prepaid card including  Mobile Payment,  or any other payment  scheme cards approved by the Land Transport Authority (LTA).

“Bus(es)” refers to bus(es) operated by Operators.

“Card” refers to any CEPAS Stored Value card, Bank Card, and includes by definition any form factor accepted by LTA, for use as a means of payment for transit services in the Public Transport System.

“Card Holder” refers to a person who holds and uses a Card issued by the Card Issuer and which is accepted for use as a means of payment for transit services in the Public Transport System.

“Card Issuer” refers to the financial institution or corporation issuing the Card.

“CEPAS” refers to the Singapore Specification for Contactless e-Purse Application.

“Fares” refers to the amount payable to the Operators for the use of Public Transport System.

“Fare System” refers to the computerised system authorised by LTA for the payment of Fares in the Public Transport System.

“LTA” refers to the Land Transport Authority of Singapore, a body corporate established under the Land Transport Authority of Singapore Act 1995.

“Mobile Payment” refers to the point-of-sale payment made by a mobile device including smart phone and smart watch with Near Field Communication (NFC) capabilities.
 
“Operators” refers to the public bus and rail system operators licensed by the relevant authorities in Singapore and such other persons as may be specified by LTA from time to time.

“PTC” refers to the Public Transport Council of Singapore, as established under the Act.

“Public Transport Official” refers to any employee or class of employees of PTC, Operators or LTA appointed by PTC under the Act.

“Public Transport System” refers to the public bus and rail systems from time to time operated by the Operators.

“Rail” refers to the Mass Rapid Transit and Light Rapid Transit Systems under the Rapid Transit Systems Act 1995.

“SimplyGo” refers to SimplyGo Pte. Ltd.

“Stored Value” refers to the monetary value paid in advance for and stored in a Card, including by means of a revaluation, or the residual value remaining therein from time to time, which may be used by a Card Holder for the payment of Transit Services.

“Transit Usage Device” refers to any public transport fare payment device forming part of the Fare System which is used to effect the payment of Fares.


2.    Payment of Fares

2.1    A Card Holder shall exercise due care and diligence when presenting his/her Card onto any Transit Usage Device so as to enable the proper deduction of Fares. Without prejudice to the generality of the foregoing, a Card Holder
shall:

(a)    Ensure that the Card is properly tapped at the Transit Usage Device at the point of boarding and alighting a Bus or when entering and exiting a Rail station fare gate for correct Fare deduction. Failure to tap the card upon boarding/entering may result in the Card Holder being penalised
for fare evasion during inspection by Public Transport Officials; and

(b)    Ensure that only the same Card is presented at the Transit Usage
Device for boarding and alighting a Bus or when entering and exiting a Rail station fare gate for correct Fare Deduction.

(c)    Ensure that the Card has sufficient value, credit limit, funds and validity before presenting it for Fare payment.

2.2    Subject to the Act, each Operator is at liberty to determine  the manner in which Fares are payable. The Card Holder agrees to the deduction from the
Stored Value, credit limit or funds of his/her Card of such Fares as are due to the Operators when using the Public Transport System.

2.3    A Card Holder shall show his/her Card to any Authorised Personnel upon
demand whenever the same is presented for the purposes of Fare payment.
 
2.4    No additional charges will be imposed when using Singapore-issued Bank Card. An administrative fee of $0.60 will be imposed on foreign Bank Card per day of use for fare payment.

2.5    After using a Bank Card for fare payment, the Card Holder may see a pre- authorisation charge reflected on their Bank Card statement as an earmark which will be released based on the respective issuing bank policies.


3.    Rejection of Card

3.1    SimplyGo and/or the Operators shall be entitled to reject the use of a Card as a means of Fare payment in the Public Transport System if:

(a)    The Card has expired;
(b)    The Stored Value of the Card is insufficient;
(c)    The Bank Card has insufficient credit limit and/or insufficient funds;
(d)    The Card is suspected by SimplyGo and/or the Operators:
    to be a counterfeit;
    to have been fraudulently or illegally issued or revalued;
    to have been lost, stolen or tampered with in any way; or
    to have been used by a person to whom it was not issued or who is otherwise not entitled to the use thereof;
(e)    The Card is damaged, corrupted, defective, faulty or otherwise poses a
risk of damage to the Fare System (including any Transit Usage Device);
(f)    The Card has been blacklisted by the Card Issuer or has been made the subject of any recall or retention by the Card Issuer;
(g)    The Card has not been activated for use in the Public Transport System; or
(h)    The Card is not capable or has ceased to be capable of functioning as a means for the payment of Fares in the Public Transport System for any other reason whatsoever.

3.2    In the event that a Card is rejected at the point of boarding a Bus or entering the Rail station fare gate, the Card Holder shall pay the Fare in cash (for Bus only) or with the use of a valid Card, or otherwise shall be disallowed to
board the Bus or enter the fare gate.

3.3    In the event that the Card is rejected on the card reader at the point of alighting from a Bus, Card Holder will be charged the full fare from the boarding point to the terminal stop of the bus service.

3.4    In the event that a Card is rejected at the point of exit from a Rail station fare gate, Card Holder could approach the Passenger  Service  Centre or Intercom for assistance and/or use an alternate form of payment for the trip in order to exit the fare gate.
 
3.5    The Card Holder shall be entitled to a refund of any excess Fares collected provided always that the rejection of the Card is not through the Card
Holder's fault and the Card Holder can present relevant proofs for such rebate within the period set forth in Clause 5.


4.    Retention of Card

4.1    Authorised Personnel reserve the right to seize any Card subject to Card
Issuer’s agreement, which is rejected pursuant to Clause 3.1 (a), (d), (e) and (f). SimplyGo and/or Operators shall not seize any Bank Card which is
rejected pursuant to Clause 3.1 unless authorised by the Card Issuer.

4.2    Subject to Clause 4.1, a Card Holder shall surrender his/her Card to
Authorised Personnel upon demand and shall, in connection thereto, provide his/her name, NRIC or other identification number, address and contact
number, in return for which the Card Holder shall be issued with a receipt or an acknowledgement form for the retained Card ("Retention Receipt"), and shall, where duly requested to do so, provide his/her fullest cooperation in
connection with the investigation which may be carried out in relation to such retained Card.

4.3    In the event that  a Card is retained, the Card Holder shall pay any unpaid
Fare in cash or with the use of a valid Card. The Card Holder shall be entitled to refund of any excess Fares provided that the retention of the Card is not
through the Card Holder's fault and the Card Holder can present relevant proofs for such rebate claims within fourteen (14) calendar days of the
incident (for EZ-Link, NETS FlashPay and SimplyGo EZ-Link/Concession Card) and sixty (60) calendar days of the incident (for Bank Card).

4.4    Card Holders can call the SimplyGo Hotline after five working days to check
on the status of a retained Card by quoting the Retention Receipt number. No query or claim made in respect of any retained Card shall be entertained in
the event that the Card Holder is unable to produce a Retention Receipt or a Retention Receipt number.

4.5    Authorised Personnel shall not be obliged to return a retained Card and may retain it permanently if, further to their investigations, the Card is determined which shall be final and binding:

(a)    to be expired;
(b)    to be a counterfeit;
(c)    to have been fraudulently or illegally issued or revalued;
(d)    to have been lost, stolen or tampered with in any way;
(e)    to have been used by a person to whom it was not issued or who is otherwise not entitled to the use thereof;
(i)    The Card is damaged, corrupted, defective, faulty or otherwise poses a
risk of damage to the Fare System (including any Transit Usage Device); or
(f)    to have been blacklisted by the Card Issuer or to have been made the subject of any recall or retention by the Card Issuer.
 
4.6    Any and all claims by a Card Holder in respect of a retained Card (including, without limitation, the refund of any Stored Value, the return of any retained Card and/or for compensation) must be made within a period of three months commencing from the date on which the Card was retained,  failing which the Card Holder shall be deemed to have waived his right to claim and shall not be entitled to any payment whatsoever in respect thereof or to the return of
the retained Card. LTA, SimplyGo and/or Operators shall be under no further obligation to entertain any such claim and the Card shall be deemed lost
and/or abandoned.

4.7    For the avoidance of doubt, nothing herein shall be construed as to relieve or release the Card Holder in any way of his/her liability under law (including, without limitation, the payment of any penalty fee, as may from time to time
be prescribed by PTC.


5.    Customer Claims

5.1    A Card Holder may claim a refund from SimplyGo for any excess Fare which may have been deducted from a Card (including in circumstances where an expected reduction of fares was not given although the Transit Conditions for a concession or reduction (as the case may be) have been met), provided
that such claim is made within fourteen (14) calendar days of the incident (for EZ-Link, NETS FlashPay and SimplyGo EZ-Link/Concession Card) and sixty
(60) calendar days of the incident (for Bank Card).


6.    Exclusion/Limitation of Liability

6.1    Neither LTA, SimplyGo nor any Operator (or any of their respective officers, employees or agents) shall be liable for any losses, damages, expenses,
claims, liability and costs (including cost on a solicitor and client basis) that a Card Holder may incur or suffer in connection with:

(a)    the use of any Card and/or as a means of Fare Payment in the Public Transport System;
(b)    any delay in the issuance of any Card or in the case of any retained Card, the return of such Card;
(c)    the retention, suspension, discontinuance or revocation of any Card;
(d)    any breakdown or fault in the Fare System; or
(e)    any damaged, corrupted, defective faulty Card.

6.2    Without prejudice to Clause 6.1 above, should any liability  be attributed to the LTA, SimplyGo and/or any Operator in connection with the use of any Card
and/or as a means of Fare payment in the Public Transport System
whatsoever, including but not limited to any event or incident arising from any negligence, LTA's, SimplyGo’s and such Operator's total liability to the Card Holder under these Conditions and at law shall not exceed in aggregate the
sum of $500.
 
7.    Amendment

7.1    SimplyGo or LTA may from time to time amend, modify or vary any part of
these Conditions without any prior notice to Card Holders save that notice of any such amendments made shall be posted on the SimplyGo  website and/or other premises as may be determined by SimplyGo or LTA. The Card Holder's continued use of the Card after the date of such notification shall constitute
an affirmative acknowledgement by the Card Holder of the amendments and shall be deemed to be the Card Holder's acceptance of the revised
Conditions.


8.    No Waiver

8.1    No failure or delay on the part of SimplyGo, LTA or any Operator in exercising any power, right, or remedy under these Conditions shall operate as a waiver of such power, right, or remedy. Nor shall any single or partial exercise of any power, right, or remedy preclude the further or other exercise thereof, or the exercise of any power, right, or remedy that it may have.


9.    Right of Third Parties

9.1    Any person or entity which is identified or referred to in these Conditions
(whether as a class of persons or otherwise) shall be deemed to be a party to these Conditions and shall accordingly be entitled to the benefit of, and to
enforce in its own right, any provision of these Conditions which may be
relevant to it or them to the fullest extent permitted by law. Save as aforesaid, the Contracts (Rights of Third Parties) Act 2001 shall not apply to give any
person or entity who is not a party to these Conditions any right to enforce any term of these Conditions. For the avoidance of doubt, nothing in this
Clause shall affect the rights of any permitted assignee or transferee of these Conditions.

10.    Force Majeure

10.1    Neither SimplyGo, LTA nor any of the Operators shall be liable for any non- performance, error, interruption or delay in the performance of its or their
obligations under these Conditions if the same is due, in whole or in part, directly or indirectly to an event or failure which is beyond its or their
reasonable control including, without limitation:

(a)    flood, lightning, acts of God, exceptional weather conditions, floods, droughts, storms, high winds, typhoons, fire, earthquakes and other natural disasters;
(b)    impacts with or by air crafts or aerial objects, terrorism (whether actual or threatened), explosions, wars, warlike operations, hostilities,
insurgencies, invasions, epidemics, quarantines, acts of foreign or
public enemies, hijacking or unlawful seizure or wrongful exercise of control of vehicles, curtailment of transportation facilities, civil
commotion, riots, strikes or lock - outs on a city or industrial scale,
 
industrial disputes, industrial actions by workmen, shortage of labour, goods and materials;
(c)    judgments, legislation, acts, orders, directives, policies, restrictions,
regulations, bye-laws, prohibitions or measures of any kind on the part of any court, governmental, parliamentary and/or regulatory authority imposed or to be imposed after the fact;
(d)    power & telecommunication network failures;
(e)    circumstances where communications lines and/or computer systems cannot be used for reasons attributable to any telecommunications
carriers; and
(f)    acts or omissions of any third party.


11.    Indemnity

11.1    The Card Holder hereby undertakes to indemnify and keep SimplyGo, LTA and each of the Operators harmless from and against any and all actions, proceedings, claims, liabilities (including statutory liability), penalties,
demands, costs (including without limitation, legal costs on a solicitor and
own client basis), awards, damages, losses and/or expenses however arising as may be directly or indirectly suffered or incurred by SimplyGo and/or the
Operators by reason of and/or as a result of any breach or non-compliance by the Card Holder of these Conditions.


12.    Governing Law

12.1    The construction, validity and performance of these Conditions shall be governed by and construed in accordance with the laws of Singapore.


 /September 2024

The following terms and conditions govern when you add any EZ-Link Digital Wallet to a mobile digital wallet service (“Mobile Wallet Service”). The Mobile Wallet Service includes Google Pay or any other service permitted by SimplyGo Pte. Ltd. (“SimplyGo”) which allows the use of the Mobile Wallet in an electronic format for use with a Mobile Wallet Service via a mobile device. The use or continued usage of the Digitised Card on the Mobile Wallet by the Cardholder will constitute the Cardholder’s agreement to accept and be bound by the following terms and conditions.

 

The following terms and conditions are to be read together with Conditions of Issue and Use for EZ-Link Card at www.simplygo.com.sg. The Mobile Wallet Service T&Cs will prevail if there are any inconsistencies only in respect of the Mobile Wallet services.

 

  1. Definitions

In this Mobile Wallet T&Cs:

1.1 “Biometric Technology” refers to the usage of biometric data, e.g., facial map, fingerprint, palm print and other biometric data to recognise the Cardholder, authenticate their identity, and authorise their transactions;

1.2 “Account Holder” shall be defined as the person who is using the Unified Mobile Application;

1.3 “Digitised Card” means an electronic format of the account-based card enrolled and stored in the Cardholder’s Mobile Wallet within their Mobile Device to effect transactions at applicable terminals;

1.4 “Mobile Wallet Service” means the electronic payment services offered by a third party Mobile Wallet Provider using the Cardholder’s Mobile Device;

1.5 “Mobile Wallet Provider” means a provider of the electronic payment services using the Cardholder’s Mobile Device, subject to the terms and conditions set forth by Google Pay or Apple Pay with respect to the use of the Mobile Wallet;

1.6 “Intellectual Property Rights” refer to rights including all patents, trade secrets, copyrights, trademarks and moral rights;

1.7 “Merchant” means designated merchants who accept payment for goods and/or services via the Mobile Wallet, which may include merchants’ physical locations, e-commerce locations, and in-app purchases;

1.8 “Mobile Device” means a designated and eligible electronic device, permitted by SimplyGo to support the use of the Mobile Wallet and Digitised Card. The type or model of eligible Mobile Device is subject to change or cancellation by SimplyGo from time to time without prior notice. SimplyGo does not warrant that any device will be able to work in conjunction with the Mobile Wallet as this may be dependent on manufacturer’s requirements or types of software versions;

1.9 “QR Code” means the two-dimensional barcode which may be used by a Cardholder to effect payments in connection with a Mobile Wallet transaction, i.e., through a QR Code displayed by a Merchant;

1.10 “Third Party” or “Third Parties” mean sub-contractors, agents, and affiliates, or other third parties supporting the Mobile Wallet, and/or the applicable Card network, the Cardholder’s wireless carrier and mobile network operator.

 

  1. Eligibility

2.1 Using the instructions provided by the Mobile Wallet Provider, the Cardholder may enrol a Digitised Card in a Mobile Wallet.

2.2 Prior to the Digitised Card being added to their Mobile Wallet, the Account Holder may be required to provide additional information, such as identifying or biometric information for authentication purposes.

2.3 Biometric Technology may be used by some Mobile Wallets to authorise transactions. As such Biometric Technology is not provided by SimplyGo, SimplyGo offers no representations or warranties regarding the security of the Biometric Technology as represented by the Mobile Wallet.

2.4 The Account Holder is required to provide accurate personal data required by SimplyGo through MyInfo or such other approved channels for the purposes of compliance with Monetary Authority of Singapore (MAS) anti-money laundering and counter-terrorist financing regulations.

2.5 The Cardholder may not be able to use a Mobile Wallet in all locations where the Digitised Card is accepted, thus the Digitised Card may not be able to be used for all the features and functionalities of a Mobile Wallet.

 

  1. Use of Digitised Card Through a Mobile Wallet

3.1 A Digitised Card can be used through a Mobile Wallet on a Mobile Device to make contactless payments at Merchants’ points-of-sale that accept contactless payments, or for digital commerce payments or in-app purchases.

3.2 The Cardholder’s transactions will be charged to the Digitised Card that was used for enrolment of the Digitised Card. This Mobile Wallet T&Cs incorporates the terms and conditions in the applicable agreement that governs the Digitised Card (including interest, fees, and charges), as amended from time to time, and remain applicable when a Digitised Card is enrolled in a Mobile Wallet. When transacting through a Mobile Wallet, the Cardholder is advised to review all applicable agreements for important information about their rights and responsibilities.

3.3 Whenever the Cardholder places their Digitised Card or Mobile Wallet near a Merchant’s contactless-enabled point-of-sale terminal/reader or uses it for any in-app purchase or digital commerce payments, the Cardholder shall be deemed to have authorised all payment transactions for a Merchants’ goods or services through a Mobile Wallet. By using Biometric Technology with a Mobile Wallet, the Cardholder acknowledges that they are authorising a transaction on their Digitised Card.

3.4 The Cardholder may utilise a Mobile Wallet to scan a Merchant’s QR Code to effect payments where applicable.

3.5 Mobile Wallet transactions may require the Cardholder to verify their identity as the Cardholder via a method determined by the Card network.

3.6 The Cardholder may need to accept additional terms and conditions from a Mobile Wallet Provider or an applicable mobile carrier in order to use a Mobile Wallet.

3.7 The Cardholder acknowledges that where applicable, transaction history displayed in a Mobile Wallet in connection with the use of a Digitised Card in that Mobile Wallet solely represents SimplyGo’s acknowledgement of the Cardholder’s Mobile Wallet transactions and does not reflect any post-authorisation activity, including but not limited to clearing, settlement, foreign currency exchange, refunds, reversals, returns or chargebacks.

3.8 In addition, the Cardholder acknowledges that the purchase amount, currency and other details featured in a Digitised Wallet’s transaction history in relation to the use of a Digitised Card may differ from that the transaction amount that is eventually cleared, settled, and posted to the Card’s billing statement.

 

  1. Cardholder’s Duties and Responsibilities

4.1 The Cardholder is solely responsible for maintaining the confidentiality of their Mobile Wallet login information, including their username and/or password associated with their Mobile Device or Mobile Wallet, their fingerprint, or any other biometric data stored in their Mobile Device or any cloud storage platform, and the security of their Mobile Device to prevent loss, theft or fraudulent use.

4.2 If the Cardholder is no longer the owner of a Mobile Device associated with their Digitised Card and Mobile Wallet or does not intend to continue using their Digitised Card, they shall be responsible for deleting their Digitised Card and Mobile Wallet login Information from that Mobile Device.

4.3 In the event of loss, theft or disclosure of any Mobile Wallet login information, the Cardholder will be responsible for all transactions made by any unauthorised person until SimplyGo is notified of such loss, theft or disclosure.

4.4 In the event that the Cardholder permits another person to provision their Digitised Card into a Mobile Wallet, they may be responsible for any unauthorised charges made on their Digitised Card, either in whole or in part.

4.5 SimplyGo shall not be held liable for any loss or damages suffered or incurred by the Cardholder arising or resulting therefrom.

 

  1. Termination

5.1 The Cardholder may suspend, report loss or terminate the use of their Digitised Card through a Mobile Wallet or report loss of their Mobile Device in such manner as specified by SimplyGo from time to time.

5.2 The Cardholder shall continue to be liable for the use of the Mobile Wallet services via the relevant Digitised Card and all charges arising therefrom notwithstanding the deletion or termination of the relevant Digitised Card. No request to terminate the use of the relevant Digitised Card shall be effective unless and until the relevant Digitised Card is deleted or otherwise terminated or disposed of in such manner as SimplyGo or the Mobile Wallet Provider may direct.

 

  1. Disclosure of Information and Privacy Policy

6.1 The Cardholder acknowledges and agrees that SimplyGo may disclose particulars as set out in Section 4.1 and certain details of their transactions made with Merchants via use of their Digitised Card to the Mobile Wallet Provider, the Mobile Wallet Provider’s its Third Parties supporting that Mobile Wallet, and the applicable Card network (e.g., MasterCard International Incorporated and its affiliates Maestro), as well as such Card network’s sub-contractors, agents and affiliates.

6.2 SimplyGo shall not be responsible for the privacy and security of any personal information (including biometric information) which the Cardholder may provide to and/or is held by the Mobile Wallet Provider, the applicable Card network, or other Third Parties supporting that Mobile Wallet. The Cardholder acknowledges that such collection, disclosure, and use will be subject to the privacy policies of such parties and not SimplyGo’s Privacy Policies.

 

  1. Disclaimer of Warranties and Limitations of Liabilities

7.1 This Mobile Wallet T&Cs govern the Cardholder’s use of their Digitised Card. The Cardholder may be subject to additional terms and conditions for the use of the Mobile Wallet with other Third Parties, including but not limited to the Mobile Wallet Provider, its Third Parties, the applicable Card network and the Cardholder’s wireless carrier and mobile network operator. The Cardholder is subject to these Third Parties’ terms and conditions for using the use of their services. It is the Cardholder’s responsibility to read and understand the Third Parties’ terms and conditions. In the event the Cardholder agrees to any Third Parties’ terms and conditions in order to use the Mobile Wallet services, SimplyGo shall not be responsible or liable.

7.2 SimplyGo makes no representations, warranties or conditions relating to a Mobile Wallet of any kind, and in particular, SimplyGo does not warrant or guarantee the operability or functionality of the Cardholder’s Mobile Wallet or that the Mobile Wallet will be available to complete a transaction and/or that any particular Merchant will accept the Cardholder’s Digitised Card through a Mobile Wallet.

7.3 SimplyGo shall not be responsible for the Cardholders’ use of the Mobile Wallet or any service, software, hardware or other goods or services provided by the Mobile Wallet Provider to the Cardholder, or any Third Party engaged by the Mobile Wallet Provider. SimplyGo shall also not be responsible for the security, accuracy, legality, appropriateness or other aspect of the function or content of the Mobile Wallet Provider or any Third-Party’s goods or services.

7.4 SimplyGo does not operate the Mobile Wallet and will not be liable to the Cardholder for any circumstances which interrupt, prevent or otherwise affect the functioning of any Digitised Card with a Mobile Wallet, such as unavailability of the Mobile Wallet or wireless service, communications, network delays, limitations on wireless coverage, system outages or interruption of a wireless connection.

7.5 All matters including delivery of goods and services, returns and warranties are solely between the Cardholder and the applicable Merchants, subject to applicable law and the applicable Card agreement. The Cardholder acknowledges that SimplyGo does not endorse or warrant the Merchants that are accessible through a Mobile Wallet.

 

  1. Indemnity

The Cardholder shall indemnify and keep full indemnified SimplyGo (and its employees, directors, agents, affiliates and representatives) at all times against all claims, liabilities, costs (including legal costs on an indemnity basis), expenses, damages,  losses including any direct losses, judgements, tax assessments, penalties and all interest, penalties and other reasonable costs and expenses suffered or incurred by SimplyGo arising from any breach of this Mobile Wallet T&Cs, as well as any actions or omissions of the Cardholder relating to:

(a) any actual or alleged breach of the Cardholder’s representations, warranties, or obligations set forth in this Mobile Wallet T&Cs, including any violation of SimplyGo’s policies;

(b) the Cardholder’s wrongful or improper use of a Mobile Wallet, including wilful misconduct or fraud;

(c) the Cardholder’s violation of any third party right, including without limitation any right of privacy, publicity rights or Intellectual Property Rights;

(d) the Cardholder’s violation of any law, rule or regulation of Singapore or any other country; and

(e) any other person’s unauthorised access or use of a Mobile Wallet with the Cardholder’s PIN, biometric authentication or other appropriate security code.

 

  1. Representation and Warranty

The Cardholder represents and warrants that:

(a) the Digitised Card they added to a Mobile Wallet is their Digitised Card;

(b) they and all transactions initiated by them will comply with all local laws, rules and regulations applicable to them, including any applicable tax laws and regulations;

(c) they will not use their Digitised Card through a Mobile Wallet for any fraudulent undertaking or in any manner so as to interfere with the operation of a Mobile Wallet; and

 

  1. Changes and Variations to Mobile Wallet T&Cs

10.1 SimplyGo may amend this Mobile Wallet T&Cs at any time by posting the updated Mobile Wallet T&Cs in its mobile application or on its website, or by notifying the Cardholder through any other means as SimplyGo may determine. The Cardholder is bound by such revisions and should therefore review the current Mobile Wallet T&Cs as posted by SimplyGo in its mobile application or on its website from time to time.

10.2 By retaining the Digitised Card in the Mobile Wallet or continuing use of the Digitised Card after SimplyGo’s posting or notifying the Cardholder of the updated Mobile Wallet T&Cs, the Cardholder shall be deemed to have accepted the updated Mobile Wallet T&Cs.

 

  1. Delay of Failure to Exercise Rights

11.1 Any delay or failure by SimplyGo to exercise its rights and/or remedies under this Mobile Wallet T&Cs or under any charge does not represent a waiver of any of its rights. SimplyGo shall be considered to have waived its rights only if it specifically notifies the Cardholder of such a waiver in writing.

 

  1. Governing Law

12.1 This Mobile Wallet T&Cs is subject to Singapore law and the Cardholder hereby submits to the non-exclusive jurisdiction of the courts of Singapore.

 

  1. Contracts (Rights of Third Parties) Act 2002

13.1 A person who is not a party to this Mobile Wallet T&Cs may not enforce this Mobile Wallet T&Cs under the Contracts (Rights of Third Parties) Act 2002. Notwithstanding any term of this Mobile Wallet T&Cs, the consent of any third party is not required to vary, release or compromise any liability, or terminate any of the terms in this Mobile Wallet T&Cs.

 

/September 2024

1 DEFINITIONS AND INTERPRETATION

1.1 In these terms and conditions (“Terms and Conditions”), the following words and expressions shall have the meaning ascribed to them:

“Account” means any account which has been authorised by the Account Holder to enable SimplyGo to make deductions in respect of the provision of the Auto Top-up by Card Facility.

“Account Holder” in relation to any Account means the person to whom the Account belongs to.

“Application Form” means the form for the application of the Auto Top-up by Card Facility and includes any such form issued and/or submitted via electronic means for purposes of application for the Auto Top-up by Card Facility.

“Auto Top-up by Card Enabled ez-link card” means an ez-link card that has been enabled with the Auto Top-up by Card Facility.

“Auto Top-up by Card Facility” means the auto top-up service on ez-link cards provided by SimplyGo where ez-link cards are revaluated for a pre-selected amount automatically when the Stored Value on the ez-link card is equal or below the Threshold Value, and paid for by the Account Holder through the debiting of payments from the Account, and “Auto Top-up by Card” means any top-up transaction carried out on an ez-link card using the Auto Top-up by Card Facility.

“Card” means any credit, debit or charge card branded by VISA or MasterCard (or any other card association as may be stipulated by SimplyGo from time to time), and issued by any bank, financial institution or corporation, which may be used by the Account Holder as a means of payment for goods and/or services. 

“Card Holder” means the person bearing and using the Auto Top-up by Card Enabled ez-link card.

“Convenience Fee” means a fee of $0.25 (or such other amount as may be determined by SimplyGo from time to time) charged to the Account Holder’s Account for each Revaluation service performed by SimplyGo.

“Card Issuer” means the bank or financial institution issuing the Card.

“ez-link card” for the purposes of these Terms and Conditions means the CEPAS “ez-link” branded stored-value facility issued by SimplyGo and used by the Card Holder for the payment of goods and services, and excludes any ez-link card that has been upgraded.

“Revalue” or “Revaluation” means adding the Revaluation Amount to the ez-link card through the use of a Revaluation Device.

“Revaluation Amount” means the amount specified by the Account Holder to be charged to his Account for the purposes of revaluating Auto Top-up by Card Enabled ez-link cards issued to Card Holders.

“Revaluation Device” means a bus ez-link card processor, a MRT/LRT Fare Gate or any other designated device for the Revaluation of the Auto Top-up by Card Enabled ez-link cards.

“SimplyGo” means SimplyGo Pte. Ltd. a company incorporated in Singapore providing the Auto Top-up by Card Facility.

“Stored Value” means the initial monetary value paid for and stored in an ez-link card or the residual value remaining therein from time to time.

“Threshold Value” means that the Stored Value of the Auto Top-up by Card Enabled ez-link card has reached zero value or negative.

“Ticket Office” means the ticket sales office located in MRT Stations and Bus Interchanges operated by SimplyGo and/or other agents appointed by SimplyGo for the purpose of providing sales, revaluation, replacement, and refund services for ez-link cards, including Auto Top-up by Card Enabled ez-link cards.

1.2 Words importing the singular shall include the plural and vice versa, words importing a gender shall include every gender.

1.3 The Terms and Conditions for Auto Top-up by Card Facility is in addition to and shall be read in conjunction with the Conditions of Issue and Use For ez-link Cards issued by SimplyGo.  

 

2 CONDITIONS OF ISSUE

2.1 The Account Holder shall submit to SimplyGo a duly completed Application Form using electronic means or such other means approved by SimplyGo from time to time to apply for the Auto Top-up by Card Facility. Upon approval by SimplyGo, the ez-link card(s) nominated by the Account Holder will be enabled with the Auto Top-up by Card Facility.   The Account Holder may nominate up to a maximum of seven (7) ez-link cards to be enabled with the Auto Top-up by Card Facility.  SimplyGo shall not be obliged to approve any Application Form and shall not be obliged to furnish any reasons for any rejected Application Form.

2.2 In consideration of provision of the Auto Top-up by Card Facility by SimplyGo, the Account Holder hereby agrees:

2.2.1 that the Terms and Conditions shall be binding on the Account Holder in respect of all matters in relation to the use of the Auto Top-up by Card Enabled ez-link card;

2.2.2 that the Account Holder shall ensure that Auto Top-up by Card Enabled ez-link card(s) shall only be used by persons authorised by the Account Holder; 

2.2.3 that SimplyGo shall be entitled to obtain and hold a pre-authorisation (“Pre-authorisation”) equivalent to the Revaluation Amount and Convenience Fee from the Card Issuer and will be held by SimplyGo for a period of 7 calendar days to be applied towards any pending Revaluation when the Stored Value of the Auto Top-up by Card Enabled ez-link card reaches a value of S$20.00 or less. The Account Holder acknowledges that the Pre-authorisation will not be available for use from the Account until either the Pre-authorisation is applied towards the Revaluation or where SimplyGo releases the Pre-authorisation back to the Card Issuer if no Revaluation occurs within the 7 calendar days.  The Account Holder acknowledges that notwithstanding that SimplyGo has released the Pre-authorisation, the amount will only be available for the Account Holder’s use after the Card Issuer has effected the release of the amount into the Account; 

2.2.4 that SimplyGo shall be entitled to inform the Card Issuer of the successful Revaluation and that the Card Issuer shall be entitled to charge the Account pursuant to the use of the Auto Top-up by Card Facility; 

2.2.5 that SimplyGo shall be entitled to inform the Card Issuer to credit the Account with any monies that may be due from SimplyGo to the Account Holder in respect of refund of monies by SimplyGo to the Account Holder pursuant to these Terms and Conditions or otherwise;

2.2.6 that SimplyGo shall be entitled to deduct a Convenience Fee from the Account for each Revaluation;

2.2.7 that SimplyGo shall be entitled to deduct from the Account any monies owing to SimplyGo in respect of any Revaluations done on ez-link cards nominated by the Account Holder; and

2.2.8 that SimplyGo shall be entitled to blacklist or otherwise invalidate any Auto Top-up by Card Enabled ez-link card where the Account Holder is in breach of these Terms and Conditions.  This shall include but not limited to SimplyGo blacklisting and terminating the ez-link card.

2.3 Notwithstanding anything to the contrary herein contained, the Account Holder agrees that a minimum period of 24 hours must elapse between each Revaluation for each Auto Top-up by Card Enabled ez-link card. SimplyGo shall not be obliged to revalue the Auto Top-up by Card Enabled ez-link card with another Revaluation Amount until after the Account has been successfully debited for any previous Revaluation Amounts. 

 

3 CONDITIONS OF USE

3.1 The Account Holder hereby undertakes as follows:

3.1.1 to ensure that the Terms and Conditions contained herein and in the Conditions of Issue and Use For ez-link Cards are adhered to by the Card Holder where applicable;

3.1.2 to ensure that the Account is valid and there are sufficient funds or sufficient credit limit in the Account at all times in order to meet deductions by SimplyGo pursuant to the Auto Top-up by Card Facility and in accordance with this Terms and Conditions; 

3.1.3 to inform SimplyGo immediately of any closure or termination of the Account or change in the Account that may prevent SimplyGo from deducting from the Account the applicable Revaluation Amount and Convenience Fee for each Revaluation;

3.1.4 to provide SimplyGo with any information as may be reasonably requested by SimplyGo in relation to the issue, use and cancellation of the Auto Top-up by Card Enabled ez-link card, and the termination of the Auto Top-up by Card Facility, and to render any and all necessary assistance to SimplyGo and/or any agents appointed by SimplyGo in relation to any investigation relating to the use of the Auto Top-up by Card Enabled ez-link card; 

3.1.5 to instruct SimplyGo to terminate the Auto Top-up by Card Facility prior to the closure or termination of the Account; and

3.1.6 save where the Auto Top-up by Card Enabled ez-link card has been reported lost and cancelled in accordance with paragraph 6.2, to be responsible for all transactions, including any Revaluation, made by the use or purported use of the Auto Top-up by Card Enabled ez-link card by any person whether with or without the knowledge or consent of the Account Holder.

 

4 PAYMENT

4.1 In the event that SimplyGo fails to receive payment for the Auto Top-up by Card Facility in respect of any Revaluation for any reason whatsoever, SimplyGo shall have the right to do any or all of the following:

4.1.1 Recover from the Account Holder the outstanding Revaluation Amounts and/or Convenience Fee plus all costs incurred (including legal costs on a full indemnity basis) for the recovery of payment from the Account Holder to SimplyGo. In addition, SimplyGo shall be entitled to recover any outstanding amounts due from the Account Holder via deduction from the remaining value contained in any other Auto Top-up by Card Enabled ez-link card (“Associated Card”) registered under the Account Holder.

4.1.2 For the purpose referred to in paragraph 4.1.1, SimplyGo shall have the right to suspend the use of and/or terminate the use of the Auto Top-up by Card Enabled ez-link cards or any Associated Card.

4.1.3 Terminate the Auto Top-up by Card Facility pursuant to paragraph 7.3.2;

4.1.4 Disqualify the Account Holder from applying for, being considered for and/or successfully accepted under the Auto Top-up by Card Facility for any new ez-link cards for such length of time as may be determined to be appropriate by SimplyGo; and

4.1.5 Deduct or set-off any monies owing to SimplyGo from the remaining value in respect of any Auto Top-up by Card Enabled ez-link cards issued or held in respect of that Account or the Account Holder.

4.1.6 SimplyGo shall contact the Account Holder to arrange to refund of any excess money (free of interest) remaining in the Auto Top-up by Card Enabled ez-link cards after recovery of all monies owing to SimplyGo.

4.1.7 SimplyGo shall not be obligated to bear the cost of any replacement ez-link card where the Auto Top-up by Card Enabled ez-link cards has been terminated under this Terms and Conditions. 

 

5 LIMIT OF LIABILITY

The provisions relating to exclusion of liability in the Conditions of Issue and Use For ez-link Cards shall apply in full to the use of any Auto Top-up by Card Enabled ez-link cards.

 

6 LOSS OF EZ-LINK CARD

6.1 It is the responsibility of the Account Holder to report the loss of any Auto Top-up by Card Enabled ez-link card (“Lost ez-link Card”) to SimplyGo at its hotline with one or more of the following information:

• Name of the Account Holder.

• NRIC or passport number of the Account Holder.

• Engraved identification number of the affected Auto Top-up by Card Enabled ez-link card(s).

In the event that the Lost ez-link Card is discovered outside of the hotline operating hours, the Account Holder may leave a voice mail reporting the loss with the above details.  SimplyGo will attend to the loss report the next working day.

6.2 After a loss report has been reported in accordance with paragraph 6.1, SimplyGo shall block the lost Auto Top-up by Card Enabled ez-link Card within 48 hours. SimplyGo shall refund to the Account Holder’s Card the remaining Stored Value on the lost ez-link card (if any) within 9 days from the date of blocking for CEPAS Card.  

6.3 Until the expiry of 48 hours after a Lost ez-link Card has been reported, the Account Holder shall be liable for any Revaluation to the Lost ez-link Card via the Auto Top-up by Card Facility as well as any deductions incurred on the ez-link card, and SimplyGo shall be entitled to deduct from the Account for the Revaluation performed.  Where the Account Holder does not make a lost report to SimplyGo, the Account Holder shall continue to be liable for any deductions incurred or Revaluation occurring on the Lost ez-link Card.

6.4 The Account Holder shall not be liable for any Revaluation or deductions made on the Lost ez-link Card after the the expiry of 48 hours from the time of reporting loss of the ez-link Card.

6.5 Where the loss of an Auto Top-up by Card Enabled ez-link card has been reported, the Account Holder or Card Holder will have to re-apply for the Auto Top-up by Card Facility for the replacement ez-link card.

 

7 TERMINATION OF AUTO TOP-UP BY CARD FACILITY

7.1 The Account Holder may terminate the Auto Top-up by Card Facility by presenting the relevant Auto Top-up by Card Enabled ez-link card(s) at any Ticket Offices. The Account Holder shall pay all outstanding monies payable to SimplyGo prior to termination of the Auto Top-up by Card Facility. However, termination of the Facility is not allowed while an outstanding debit Amount is pending. Upon payment of the outstanding Amount, the Facility may then be terminated.

7.2 The Auto Top-up by Card Facility may be terminated by SimplyGo upon giving at least 7 days' written notice of the intention to terminate to the Account Holder.

7.3 Notwithstanding paragraph 7.2, SimplyGo reserves the right to terminate the Auto Top-up by Card Facility upon written notice to the Account Holder and the Bank in the event that:

7.3.1 there is a breach by the Account Holder or Card Holder in respect of any of the Terms and Conditions contained herein; 

7.3.2 there is a failure to receive payment of monies owing to it as provided in paragraph 4; 

7.3.3 the Account of the Account Holder is no longer valid; or

7.3.4 SimplyGo is unable to successfully deduct the Revaluation Amount and/or Convenience Fee from the Account.

7.4 Upon termination of the Auto Top-up by Card Facility howsoever, the Auto Top-up by Card Facility shall be disabled on the ez-link card, and:

7.4.1 Any and all monies due and owing to SimplyGo by the Account Holder in relation to the terminated Auto Top-up by Card Enabled ez-link card shall be paid within 2 weeks of the date of notification by SimplyGo (as the case may be) of the amount due and owing; and

7.4.2 Provided that SimplyGo shall have the right to set-off any monies owing to it from such remaining Stored Value.

7.5 Where the Account Holder owes any amount to SimplyGo in respect of the Auto Top-up by Card Facility services provided by SimplyGo, SimplyGo may in its discretion reject any further application to register any ez-link card for Auto Top-up by Card Facility until any amounts owing has been paid in full.

 

8 REFUND FOR SURRENDERED AUTO TOP-UP BY CARD ENABLED EZ-LINK CARDS 

8.1 Account Holders who wish to surrender any Auto Top-up by Card Enabled ez-link card can do so at any Ticket Office or any other locations or channels designated by SimplyGo from time to time. 

8.2 Any remaining value on the Auto Top-up by Card Enabled ez-link card, based on the amount as determined from SimplyGo’s computer records, will be refunded free of interest to the Account Holder and shall be credited to his Account within 14 working days of the date of surrender. 

 

9 AMENDMENT

SimplyGo may from time to time amend any part of these Terms and Conditions as SimplyGo thinks fit. SimplyGo may give notice of any amendment by posting the amended Terms and Conditions at SimplyGo’s website (www.simplygo.com.sg) or at any Ticket Office at MRT and LRT stations and bus interchanges, and/or such other premises as may be determined by EZ-Link or by sending the Account Holder a notice, or by any method which SimplyGo thinks fit. The Card Holder agrees that any notification of amendments as aforesaid shall be sufficient notice for the purpose of this paragraph. The continued use of the Auto Top-up by Card Enabled ez-link card after the date of such notification shall constitute an affirmative acknowledgement by the Account Holder of the amendments and shall be deemed to be the Account Holder’s acceptance of such revised Terms and Conditions.

 

10 NOTICES

Unless otherwise provided herein all notices, demands or other communications by SimplyGo shall be in writing to the address of the Account Holder as stated in SimplyGo's records and shall be deemed served if 

10.1 delivered by hand, on the day of delivery;

 10.2 by ordinary post, on the day following that on which the notice was posted; or

10.3 by facsimile transmission, on the day the facsimile was transmitted.

 

11 NO WAIVER

No failure or delay on the part of SimplyGo or its agents in exercising any power right or remedy under the Terms and Conditions shall operate as a waiver of such power right or remedy, nor shall any single or partial exercise of any power right or remedy preclude the further or other exercise thereof, or the exercise of any power right or remedy which it may have.

 

12 RIGHT OF THIRD PARTIES

A person or entity who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act to enforce any term of these Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this paragraph shall affect the rights of any permitted assignee or transferee of these Terms and Conditions.

 

13 LAW

The Terms and Conditions are governed by and shall be construed in accordance with the laws of Singapore.  The Account Holder hereby submits to the exclusive jurisdiction of the Singapore courts.

 

/September 2024

1 DEFINITIONS AND INTERPRETATION

1.1 In these terms and conditions (“Terms and Conditions”), the following words and expressions shall have the meaning ascribed to them:

 “Account” means the bank account designated by the Account Holder in the Application for the Auto Top-up by GIRO Facility and accepted by SimplyGo and the Bank for debiting of Revaluations via Auto Top-up by GIRO.

 “Account Holder” means the person who has had an ez-link card enabled with the Auto Top-up by GIRO Facility by SimplyGo and whose Account will be debited in respect to automatic or customer activated Revaluations made to the Auto Top-up by GIRO Enabled ez-link card(s) held or issued to Cardholder(s) at his request.

 “Application” means the application of the Auto Top-up by GIRO Facility and includes any such application via electronic means or otherwise for purposes of application for the Auto Top-up by GIRO Facility.

“Application Fee” means the $1.00 fee (or such other amount as determined by SimplyGo from time to time) payable by the Account Holder to SimplyGo for each application submitted for the Auto Top-up by GIRO Facility.

 “Auto Top-up by GIRO Facility” or “Facility” means the auto top-up service of a nominated ez-link card whereby the ez-link card nominated by the Account Holder can be topped up for a pre-selected amount (and deducted from the Account) automatically by a public transport fare system device or such other devices authorised by SimplyGo when the remaining value in the ez-link card is equal or below a threshold value.

“Auto Top-up by GIRO Enabled ez-link card” means an ez-link card that has been nominated and enabled for Auto Top-up by GIRO.

 “Bank” means any bank licensed to operate retail-banking services in Singapore and participating in the Auto Top-up by GIRO Facility.

 “Card Holder” in respect to a Auto Top-up by GIRO Enabled ez-link card refers to the Account Holder or a person nominated by the Account Holder in the Application for the Auto Top-up by GIRO Facility who is authorised to collect and use an Auto Top-up by GIRO Enabled ez-link card, linked to the Account, or the Holder of a Auto Top-up by GIRO Enabled ez-link card.

“Deduction” means the deduction of the Amount from the Account by the Bank and payable to SimplyGo upon each Revaluation.

“Deposit” means an amount equivalent to the Revaluation Amount which shall be deducted upon the successful application of the Auto Top-up by GIRO Facility for each Auto Top-up by GIRO Enabled ez-link card, and which shall be held by SimplyGo, and in the event the Deduction by the Bank of the Revaluation Amount from the Account is unsuccessful, such Deposit may be applied by SimplyGo towards settlement of the Revaluation Amount which has been topped-up onto the ez-link card.

“ez-link card” for the purposes of these Terms and Conditions means the CEPAS “ez-link” branded stored value facility issued by SimplyGo for the payment of goods and services, and excludes any ez-link card that has been upgraded,

“Public transport fare system device” means a bus contactless smartcard Processor, a MRT Fare Gate or a LRT Fare Gate.

 “Revaluation” means adding stored value to the ez-link card via the Auto Top-up by GIRO Facility.

 “Revaluation Amount” means the amount specified by the Account Holder in the Application to be deducted from his Account for the purposes of topping up the Auto Top-up by GIRO Enabled ez-link card issued to Card Holders, or the amount as may be subsequently changed by the Account Holder.

“SimplyGo” refers to SimplyGo Pte. Ltd., the issuer of the ez-link card and the provider of the Auto Top-up by GIRO Facility.

 “Ticket Office” means an office located in MRT Stations and Bus Interchanges operated by SimplyGo or an authorised agent of SimplyGo for the purpose of providing sales, top-ups, replacement, and refund services for ez-link cards, including Auto Top-up by GIRO Enabled ez-link cards.

1.2 Words importing the singular shall include the plural and vice versa, words importing a gender shall include every gender.

1.3 The Terms and Conditions for the Use of Auto Top-up by GIRO Facility are in addition to the Conditions of Issue and Use Of EZ-Link Cards issued by SimplyGo. In the event of any inconsistency between the Terms and Conditions contained herein and the Conditions of Issue and Use Of EZ-Link Cards, the Terms and Conditions herein shall prevail.

 

2 CONDITIONS OF USE

2.1 Any Account Holder may upon approval by the Bank and SimplyGo have his nominated ez-link card(s) enabled with the Auto Top-up by GIRO Facility. 

2.2 In consideration of the enabling of the nominated ez-link card(s) with the Auto Top-up by GIRO Facility by SimplyGo, the Account Holder hereby agrees:

2.2.1 that SimplyGo is authorized to deduct from the Account the applicable Deposit for each Auto Top-up by GIRO Enabled ez-link card;

2.2.2 that the Terms and Conditions shall be binding on the Account Holder in respect of all matters in relation to the use of the Auto Top-up by GIRO Facility and the Auto Top-up by GIRO Enabled ez-link card;

2.2.3 that SimplyGo and the Bank shall be entitled to establish the proper linkage between the Account and the said Auto Top-up by GIRO Enabled ez-link card;

2.2.4 that SimplyGo shall be entitled to authorise the Bank and that the Bank shall be entitled to debit the Account pursuant to the use of the Auto Top-up by GIRO Facility; 

2.2.5 to pay the Application Fee to SimplyGo for each ez-link card enabled with the Auto Top-up by GIRO Facility.

2.2.6 that SimplyGo shall be entitled to authorise the Bank and that the Bank shall be entitled to credit the Account with any monies that may be due from SimplyGo to the Account Holder in respect of refund of monies by SSimplyGo to the Account Holder pursuant to the Terms and Conditions or otherwise.

2.3 Notwithstanding anything to the contrary herein contained, the Account Holder agrees that a minimum period, to be determined by SimplyGo, must elapse between each Revaluation of the Auto Top-up by GIRO Enabled ez-link card. SimplyGo shall not be obliged to Revalue the Auto Top-up by GIRO Enabled ez-link card with another Revaluation Amount until after the Account has been successfully debited for any previous Revaluation Amounts. 

 

3 UNDERTAKING BY ACCOUNT HOLDER

3.1 The Account Holder hereby undertakes as follows:

 3.1.1 to ensure that the Terms and Conditions contained herein and in the Conditions of Issue and Use of EZ-Link Cards are adhered to by the Card Holder where applicable;

 3.1.2 to maintain at all times a sufficient balance in his Account to enable the Bank to make the requisite debits in respect of the use of the Auto Top-up by GIRO Facility;

 3.1.4 to provide SimplyGo with any information as may be reasonably requested by SimplyGo in relation to the use and cancellation of the Auto Top-up by GIRO Facility, and the termination of the Auto Top-up by GIRO Facility, and to render any and all necessary assistance to SimplyGo in relation to any investigation relating to the use of the Auto Top-up by GIRO Facility; and

3.1.5 subject to paragraph 6.2, to be responsible for all transactions made by the use or purported use of the Auto Top-up by GIRO Enabled ez-link cards by any person whether with or without the knowledge or consent of the Account Holder.

 

4 PAYMENT

4.1 In the event that SimplyGo fails to receive payment in respect of any monies to be debited from the Account for any reason whatsoever, SimplyGo shall have the right to do any or all of the following:

4.1.1 Deduct from the Deposit to settle the Revaluation Amount effected onto the Auto Top-up by GIRO Enabled ez-link card and owing to SimplyGo, and in addition to authorize SimplyGo to further deduct an amount equivalent to the Revaluation Amount in order to maintain the Deposit for the purposes of the Auto Top-up by GIRO Facility.

4.1.2 Impose on the Account Holder an administrative charge (“Administrative Fee”) of $2.00 for each unsuccessful Deduction from the Account. 

4.1.3 Suspend the use of all Auto Top-up by GIRO Enabled ez-link cards issued in respect of that Account and to reactivate the use of the said card(s) only upon the Account Holder’s settlement of all monies owed to SimplyGo, including the Top-Up Amount and Administrative Fee.

4.1.4 Terminate the use of any or all Auto Top-up by GIRO Enabled ez-link cards issued in respect of that Account and/or terminate the Auto Top-up by GIRO Facility pursuant to paragraph 7.3.2 and

4.1.5 Disqualify the Account Holder and/or the Card Holder(s) from applying for, being considered for and/or successfully accepted under the Auto Top-up by GIRO Facility for any new ez-link cards for such length of time as may be determined to be appropriate by SimplyGo.

4.1.6 Deduct or set-off any monies owing to SimplyGo from the remaining value paid in respect of any Auto Top-up by GIRO Enabled ez-link cards issued or held in respect of that Account or the Account Holder.

 

5 LIMIT OF LIABILITY

The provisions relating to exclusion of liability in the Conditions of Issue and Use Of EZ-Link cards shall apply in full to the use of any Auto Top-up by GIRO Enabled ez-link cards.

 

6 LOSS OF AUTO TOP-UP BY GIRO ENABLED EZ-LINK CARDS

6.1 It is the responsibility of the Account Holder or Card Holder(s) to report the loss of any Auto Top-up by GIRO Enabled ez-link cards to SimplyGo via the SimplyGo mobile app or the SimplyGo customer service hotline with one or more of the following information:

• Name of the Account Holder.

• NRIC or passport number of the Account Holder.

• Engraved identification number of the affected Auto Top-up by GIRO Enabled ez-link card(s).

6.2 After a loss report has been reported in accordance with paragraph 6.1, SimplyGo shall block the lost Auto Top-up by GIRO Enabled ez-link Card within 48 hours in the case of CEPAS Card. SimplyGo shall refund to the Account Holder’s bank account the remaining Stored Value on the lost ez-link card (if any) and the Deposit (less any deductions) within 9 days from the date of blocking for CEPAS Card.  

6.3 The Account Holder shall not be liable for any Revaluation or deductions made on the Lost ez-link Card after the Lost ez-link Card has been blocked.

6.4 Where the loss of an Auto Top-up by GIRO Enabled ez-link cards has been reported, the Account Holder or Card Holder will have to re-apply for the Auto Top-up by GIRO Facility for the replacement ez-link card.

 

7 TERMINATION OF AUTO TOP-UP BY GIRO FACILITY

7.1 The Account Holder may terminate the Auto Top-up by GIRO Facility by presenting the relevant Auto Top-up by GIRO Enabled ez-link card(s) at or any Ticket Offices. The Account Holder shall pay all outstanding monies payable to SimplyGo prior to termination of the Auto Top-up by GIRO Facility. However, termination of the facility is not allowed while an outstanding debit Amount is pending. Upon payment of the outstanding Amount, the facility may then be terminated. 

7.2 SimplyGo reserves the right to terminate the Auto Top-up by GIRO Facility in the event that:

 7.2.1 there is a breach by the Account Holder or Card Holder in respect of any of the Terms and Conditions contained herein; or

7.2.2 there is a failure to receive payment of monies owing to it as provided in paragraph 4.

7.2.3 the Account of the Account Holder is no longer valid; or

7.2.4 SimplyGo is unable to successfully deduct the Revaluation Amount from the Account.

7.3 Upon termination of the Auto Top-up by GIRO Facility by SimplyGo, the Auto Top-up by GIRO Facility shall be disabled on the ez-link card, and:

 7.3.1 All monies due and owing to SimplyGo by the Account Holder in relation to the terminated Auto Top-up by GIRO Enabled ez-link cards shall be paid within 2 weeks of the date of notification by SimplyGo of the amount due and owing; and

 7.3.2 The remaining value paid on the Auto Top-up by GIRO Enabled ez-link cards shall remain on the ez-link card;

7.3.3 Provided that SimplyGo shall have the right to set-off any monies owing to it from such remaining Stored Value on the ez-link card.

 

8 REFUND FOR SURRENDERED AUTO TOP-UP BY GIRO ENABLED EZ-LINK CARDS 

8.1 Card Holders of Auto Top-up by GIRO Enabled ez-link cards who wish to surrender their ez-link cards, can do so at any Ticket Office or any other locations or channels designated by SimplyGo from time to time. 

8.2 The value remaining, if any, of the Auto Top-up by GIRO Enabled ez-link cards, based on the amount as determined from SimplyGo’s computer records including the Deposit (less any deductions), will be refunded free of interest to the Account Holder and shall be credited to his Account within 14 working days of the date of surrender. 

 

9 AMENDMENT

SimplyGo may from time to time amend any part of these Terms and Conditions. SimplyGo will give notice of any amendment by posting the amended Terms and Conditions at on the SimplyGo website at www.simplygo.com.sg. The Card Holder agrees that any notification of amendments as aforementioned shall be sufficient notice for the purpose of this paragraph. If the Card Holder does not accept any amendments, he shall cease all use of the ez-link card. The Card Holder’s continued use of the ez-link card after the date of such notification shall constitute an affirmative acknowledgement by the Card Holder of the amendments and shall be deemed to be the Card Holder’s acceptance of such revised Terms and Conditions.

 

10 NOTICES

Unless otherwise provided herein all notices, demands or other communications by SimplyGo shall be in writing to the address of the Account Holder as stated in SimplyGo's records and shall be deemed served if 

 10.1 delivered by hand, on the day of delivery;

10.2 by ordinary post, on the day following that on which the notice was posted; 

10.3 by SMS, mobile app push notification or email, on the day of delivery or

10.4 by facsimile transmission, on the day the facsimile was transmitted.

 

11 NO WAIVER

No failure or delay on the part of SimplyGo, its agents, or any service provider in exercising any power right or remedy under the Terms and Conditions shall operate as a waiver of such power right or remedy. Nor shall any single or partial exercise of any power right or remedy preclude the further or other exercise thereof, or the exercise of any power right or remedy which it may have.

 

12 RIGHT OF THIRD PARTIES

A person or entity who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act to enforce any term of these Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this paragraph shall affect the rights of any permitted assignee or transferee of these Terms and Conditions.

 

13 LAW

The Terms and Conditions are governed by and shall be construed in accordance with the laws of Singapore.  The Account Holder hereby submits to the non-exclusive jurisdiction of the courts of Singapore.

 

/September 2024

1.    The Auto Top-up Auto Top-up e-Statement Service (“Service”) is a value-add default service provided by SimplyGo Pte. Ltd. (“SimplyGo”)  for users of Auto Top-up Auto Top-up by GIRO and Auto Top-up  by Card who have registered their email address with SimplyGo. Please read and understand the Terms and Conditions for the Service as the use of the Service will constitute your agreement to and acknowledgement of these terms and conditions as well as the acknowledgement of all the inherent risks in the transmission of e-Statement via e-mail.

2.    The provision of this Service is at SimplyGo’s discretion, and such Service may be modified, suspended, withdrawn, cancelled or discontinued by SimplyGo  at any time.

3.    You will receive the e-Statement only if you have activated the Auto Top-up  accounts and have made top-up transaction through Auto Top-up  by GIRO or Auto Top-up  by Card.

4.    Each bank or credit/debit card account will receive only one e-Statement per month.

5.    You agree to release us from any liability whatsoever resulting from any unauthorised assess from any party to your e-Statement sent to your designated email address (“Designated Email”). You agree that SimplyGo  cannot warrant the timeliness, security, confidentiality or availability in the transmission of the e-Statements to the Designated Email.

6.    You may terminate the Service at any time by submitting a request via phone call to our call centre. On such request, SimplyGo  shall remove your email address from our records as soon as possible. Do note that in such a time where your email address is again provided to SimplyGo  for the purpose of facilitating the application, enquiry, termination or any other investigation purposes, your email address will be reinstated into our records.

7.    You are required to check all e-Statements for any unauthorized transactions, and if you are aware of any unauthorized transaction(s) on any of the e-Statements, you must notify both SimplyGo  and your bank as soon as reasonably practicable.

8.    SimplyGo  may from time to time advertise its products and services as well as those of its partners through the e-Statement Service.

9.    You understand that SimplyGo  will use its best endeavours to ensure the security of the Service. Notwithstanding the foregoing, you agree that SimplyGo  shall not liable in any manner for any disruption, unavailability of the Service, communication, electrical or network failure that may result in the e-Statements being incomplete, unavailable or delayed in transmission. You also understand that the while SimplyGo  will take all reasonable measures, we cannot guarantee that the use of and the transmission of information via email is secure, and that the information transmitted may be liable to errors, viruses, delay, interception, modification or amendment by unauthorized persons, the transmission may be disrupted, interrupted, delayed or incorrect. You agree that in subscribing to the Service, you will not hold SimplyGo  responsible for any errors, viruses, delay, inaccuracy, losses, damages whatsoever arising from or in connection with the customer use of the Service including but not limited to any interception, modification or amendment, disruption, interruption, delay or inaccuracy of e- mails or internet transmission or other communication equipment or facilities. For the avoidance of doubt, SimplyGo  shall not be responsible for any losses suffered whether direct, indirect, consequential, or special loss, even if SimplyGo  shall have been advised of the same.

10.    You agree that you will not hold SimplyGo  responsible for any consequences that may arise as a result of any online communication between you and SimplyGo  which may be lost in transmission (whether in whole or in part).

11.    You acknowledge and agree that SimplyGo  shall have the right to amend any term(s) of this agreement at any time by giving such notice in writing to the customer, whether by mail, facsimile, e-mail notification or otherwise or by notices at SimplyGo ’s website, and your continued subscription to the Service will constitute your agreement to the amendment(s).


/September 2024