FAQs

1. What is SimplyGo? What are the benefits of SimplyGo?
   
   ‘SimplyGo’ (also known as Account-based ticketing) brings more ease and convenience to commuters by widening the range of e-payment options in transit.

   No registration or application is required to enjoy the benefits of SimplyGo! Commuters may use any of the following options directly for public transport fare payment:

   1. Contactless bank card (Mastercard, NETS Tap, Visa) or mobile wallet^#, or
   2. SimplyGo EZ-Link cards

   Commuters will also be able to update their current EZ-Link cards to be onboard SimplyGo. Alternatively, they can purchase a new SimplyGo EZ-Link card from any TransitLink Ticket Office.

   To access their travel history and transactions anytime, anywhere, commuters can sign up for an account via the TL SimplyGo app or TransitLink SimplyGo Portal.

   With a SimplyGo EZ-Link card, commuters will also be able to enjoy online mobile services, such as topping up card value on the TL SimplyGo app or EZ-Link app.

   ^#Apple Pay, Fitbit Pay, Garmin Pay, Google Pay, Samsung Pay and Singtel Dash.

   
   

1. How do I register for a TL SimplyGo account?
   

   You may visit the TransitLink SimplyGo Portal or download the TL SimplyGo app to register for a TL SimplyGo account. You will be required to create a password to login to your account.

   Please login to your account and go to “My Cards” page to add your SimplyGo EZ-Link card.

2. What if I forget my password for my TL SimplyGo account?
   

   A password self-reset feature is available in the login page of the TransitLink SimplyGo Portal or TL SimplyGo app for you to reset your password.

3. What are the benefits of having a TL SimplyGo account?
   

   Commuters using SimplyGo can register for a TL SimplyGo account and link different travel cards (i.e. SimplyGo EZ-Link cards, Mastercard, NETS Tap and Visa contactless bank cards, concession cards, EZ-Link or NETS FlashPay cards) on the TransitLink SimplyGo Portal and via the TL SimplyGo app.

   With a TL SimplyGo account, commuters can enjoy the convenience of viewing their travel expenditure and history on-the-go. Registered users of SimplyGo EZ-Link cards can also top up travel value and redeem transport e-vouchers directly into their cards, as well as receive push notifications for travel fares, low balance alerts and claim approvals on their smartphones. Other services include submitting travel claims and viewing of claim status, as well as making payment for penalty fees.

   Commuters can access their TL SimplyGo account at the TransitLink SimplyGo Portal or via the TL SimplyGo app, which also offers concession card-related services and transit information. More services will be rolled out progressively on the portal based on commuter needs.

4. How do I view my transaction history?
   

   You may visit the “My Statements” page in your TL SimplyGo account on the TransitLink SimplyGo Portal or via the TL SimplyGo app to view the travel transactions and fares charged to your registered travel card(s).

   Transaction information includes trip and journey information, transit fares and payment posting history. This information can be downloaded into PDF statements.

1. What is a SimplyGo EZ-Link card? What are the benefits of such EZ-Link cards? What is the difference between the existing EZ-Link cards and such EZ-Link cards?
   
   A SimplyGo EZ-Link card refers to an EZ-Link card that is compatible with the account-based ticketing system.
   
   It is printed with the new CEPAS logo on the back of the card.
   
   

   New CEPAS logo

   Existing CEPAS logo

   
   Please note that the new CEPAS logo will only be printed on the new SimplyGo EZ-Link cards. There will be no physical differences if you upgrade your existing EZ-Link card.
   
   With a SimplyGo EZ-Link card, you can enjoy the following benefits:
   
   
   • Keep track of your travel expenditure and history easily through your TL SimplyGo account on the TransitLink SimplyGo Portal or via the TL SimplyGo app.
   • Get notified on travel fares, low balances and claim approvals with push notifications via the TL SimplyGo app.
   • Top up your SimplyGo EZ-Link card on the go with the TL SimplyGo app or EZ-Link app.
   • Block your card using the EZ-Link app if you lose your card. Your card will be blocked within 30 minutes from the time of loss report.

2. How do I get a SimplyGo EZ-Link card or switch my current EZ-Link card to a SimplyGo EZ-Link card? Can I purchase one?
   
   You may upgrade your current EZ-Link card^* or EZ-Link charms at the General Ticketing Machines, Assisted Service Kiosks, Top-Up Kiosks and TransitLink Kiosk.
   

   Step1: Place card on reader	Step2: Select Upgrade to SimplyGo (Note: location of this button may vary across the different ticketing machines)
   Step 3: Select Proceed	Step 4: Upgrade successfully completed; Please remove card and collect your receipt.

   If you are updating your EZ-Link card in-between a journey, the next trip will be considered a new journey and you will not be able to enjoy distance-based fares. Hence, please ensure that you complete the journey before updating your card to avoid being overcharged.

   You can also purchase a SimplyGo EZ-Link card from any TransitLink Ticket Office.

   ^*Contactless bank cards that come with EZ-Link functionality cannot be switched to SimplyGo at the moment.

3. What should I do if the upgrading process fails? Can I still use the current EZ-Link card for travelling?
   
   If you are unable to upgrade your EZ-Link card at the General Ticketing Machines, Assisted Service Kiosks, Top-Up Kiosks or TransitLink Kiosks, please approach any TransitLink Ticket Office or Passenger Service Centre for assistance.
   

   Please contact EZ-Link Hotline at 6496 8300 from 8am to 6pm daily, except on public holidays, if you require further assistance.

4. Can I change the SimplyGo EZ-Link card back to a normal EZ-Link card if I no longer want to use the new functions?
   

   
   The process cannot be reversed.

5. Will the upgrade affect the remaining stored value in my EZ-Link card?
   

   
   The existing balance in your card will not be affected by the upgrade. It will be transferred over in entirety to the SimplyGo EZ-Link card.

6. How do I check if my card is a SimplyGo EZ-Link card?

   You can check if your card is a SimplyGo EZ-Link card via the following channels:
   
   

   TransitLink SimplyGo Portal	TL SimplyGo app	EZ-Link mobile app
   Top-Up Kiosk (TUK)	Assisted Service Kiosk (ASK)	General Ticketing Machine (GTM) / Top-Up Machine (TUM)
   TransitLink Kiosk	Bus Fare Reader	MRT / LRT Fare Gate

1. How do I use my SimplyGo EZ-Link card for travel?

   To travel on public transport, simply take out your SimplyGo EZ-Link card and tap on the MRT/LRT fare gantry, or bus fare readers when boarding and alighting^*. Please use the same card for entry and exit.

   The fare reader will display “CEPAS CARD; SIMPLYGO” when your card has been successfully transacted, as shown below.
   
   

   Bus Fare Reader

   MRT / LRT Fare Gates

   ^*If the card reader at the point of boarding or alighting emits a green light when you tap your card on it, this means that your card’s entry/exit has been recorded. If the card reader at the point of boarding or alighting emits a red light when you tap your card on it, this means your card has been rejected.

2. Can I tap my wallet or bag at the card reader?

   Please take out the card you intend to use from your bag or wallet so that you tap only one contactless card (e.g. SimplyGo EZ-Link card, Mastercard, NETS Tap, Visa, EZ-Link, NETS FlashPay or concession card) when using the transit system. This is similar to retail purchases, where you would present one card for payment.

   If several contactless cards are detected, more than one card may be charged.

   Ensure that you always tap in and out using the same card. This prevents the system from considering the entry and exit as two separate transactions.

3. Why do I see the message “Card Failed” on the fare gates at MRT stations and “Invalid Card” on the card readers on buses?
   
   a. You may be tapping with more than one payment card.
   
   If you are tapping a wallet containing multiple cards (e.g. contactless bank card (Mastercard, NETS Tap or Visa), EZ-Link or NETS FlashPay cards), the fare reader may not be able to correctly identify the card you wish to travel with. An incorrect transaction may occur or you may see the following error message.

   Bus Fare Reader

   MRT / LRT Fare Gates

   Please take out the card you intend to use from your wallet or bag so that you tap only one card at the fare device to enter and exit. Do remember to always tap in and out with the same card.
   
   b. Your card may have insufficient value.

   You will not be able to continue using your SimplyGo EZ-Link card for travelling if you have insufficient card balance. You will encounter the following messages on the fare devices (as shown in the pictures below).
   
   

   Bus Fare Reader

   MRT / LRT Fare Gates

   
   

   Please top up your card in order to continue your journey.

   c. Your card may be damaged.

   For repeated declined transactions, please use another travel card to continue your journey.

   You may wish to contact EZ-Link Hotline at 6496 8300 if you encounter difficulties using a SimplyGo EZ-Link card.

4. What is the minimum travel value needed in my SimplyGo EZ-Link card to travel?

   A minimum travel value of $3 is necessary to ensure that there is sufficient card balance, even for the longest journey. This is similar to the current EZ-Link card.

   You will not be able to continue using your SimplyGo EZ-Link card for travel if you have insufficient card balance. Please top up your card before your trip or you may have to wait up to 10 minutes after top-up to continue your journey.

5. Will I be alerted if the available balance in my SimplyGo EZ-Link card falls below the minimum travel value of $3?

   If you have opted to receive push notifications via the TL SimplyGo app, you will be alerted when the available balance in your SimplyGo EZ-Link card falls below $4.

   We encourage users to adopt a good habit of maintaining sufficient card balance for a smooth travelling experience. Alternatively, please sign up for the Auto Top-Up service so that your card will be topped up automatically when there is insufficient value for your next ride.

6. Where can I top up my SimplyGo EZ-Link card?

   You can top up your SimplyGo EZ-Link card through the following channels:

   • TL SimplyGo app
   • EZ-Link app
   • General Ticketing Machines (GTMs)
   • Top-Up Machines (TUMs)
   • Assisted Service Kiosks (ASKs)
   • Top-Up Kiosks (TUKs)
   • TransitLink Kiosks (TL Kiosks)
   • TransitLink Ticket Offices

   Your new card balance may take up to 10 minutes to be updated to the system.

7. What should I do if my SimplyGo EZ-Link card is damaged? Can I refund the remaining value?

   Please visit any TransitLink Ticket Office for a refund of the remaining value in your damaged card.

   As the damaged card will be retained by the Ticket Office to process your refund, please use another card (Mastercard, NETS Tap or Visa contactless bank card or another EZ-Link /NETS FlashPay card) to continue your journey.

   You may wish to contact EZ-Link Hotline at 6496 8300 if you encounter difficulties using a SimplyGo EZ-Link card.

8. What should I do if I lose my SimplyGo EZ-Link card? How do I block unauthorised usage on my lost SimplyGo EZ-Link card?

   If you lose your SimplyGo EZ-Link card, you can block your card via the EZ-Link App to report loss and prevent misuse, if you have registered your card in the app. To do so, log in to your EZ-Link account in the EZ-Link app and select the card to block by clicking on ‘My Cards’, and then on the ‘Card Blocking’ button. Do note that your card will be blocked within 30 minutes from the time of loss report.

   Alternatively, please call EZ-Link Hotline at 6496 8300 between 8am to 6pm (operates daily except on public holidays) for assistance.

   During non-operating hours, you can leave a voicemail and provide your name, contact number and SimplyGo EZ-Link card CAN ID (which can be found on the back of your card). A representative from EZ-Link will contact you within the next working day.

9. How do I remove my SimplyGo EZ-Link card from the TransitLink SimplyGo Portal?

   You can remove a card previously registered to your TL SimplyGo account via the “My Cards” page on the TransitLink SimplyGo Portal or TL SimplyGo app. Once the selected card is removed, all the existing and future transaction and travel history of the card cannot be viewed on the portal/app.

10. Where can I use my SimplyGo EZ-Link card besides transit?

    You will be able to use the card for fare payment on public transport (i.e. MRT/LRT, buses by public transport operators) and retail merchants who are accepting SimplyGo EZ-Link card payments.

    SimplyGo EZ-Link cards cannot be used to pay for ERP and carpark charges.

1. Can I use my SimplyGo EZ-Link card to make payment for all train and public bus services?

   You can pay for both train and public bus fares (basic, premium and express bus services) with your SimplyGo EZ-Link card.

   Your SimplyGo EZ-Link card can only be used to pay for fares on premium bus services operated by public transport operators (i.e. SMRT, SBS Transit, Tower Transit, Go-Ahead Singapore, etc).

   To identify buses operated by the public transport operators (basic, premium and express bus services), check if they are installed with a standard card reader as shown below.
   
   

2. Are there any changes to the fares when using my SimplyGo EZ-Link card for public transport?

   Commuters who use a SimplyGo EZ-Link card for public transport will continue to enjoy existing card fares. Please refer to https://www.ptc.gov.sg/fare-regulation/bus-rail/fare-structure  for more information on fares.

3. Will the fare amount be displayed on the fare reader when I tap to exit using my SimplyGo EZ-Link card?

   When using your SimplyGo EZ-Link card for transit payment, the fare reader will display “CEPAS CARD; SIMPLYGO” when you tap to enter and exit. You will be able to view the details of each transaction in your TL SimplyGo account on the TransitLink SimplyGo Portal or TL SimplyGo app. You can choose to turn on push notifications on your mobile devices to receive alerts on fare charges each time you tap out.

   Commuters can also conduct similar checks at the General Ticketing Machines, Assisted Service Kiosks, Top-Up Kiosks and TransitLink Kiosks.

4. Why am I unable to see the fare charged on the fare reader at the point of exit when I am using a SimplyGo EZ-Link card?

   The transactions are not displayed instantaneously on the fare reader as they are carried out in the backend system.

   Your fare and travel history will be available for viewing and tracking through your TL SimplyGo account on the TransitLink SimplyGo Portal and via the TL SimplyGo app.

   Commuters can also conduct similar checks at the General Ticketing Machines, Assisted Service Kiosks, Top-Up Kiosks and TransitLink Kiosks.

5. What should I do if there are any discrepancies in my transactions for my SimplyGo EZ-Link card? How do I submit a travel claim?

   If there are any discrepancies in your travel transactions, you may submit claims for the travel transactions of the SimplyGo EZ-Link cards that are linked to your TL SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal or TL SimplyGo app.

   Under the Distance Fares system, trips made within the same journey will be consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ under 'Trip Details' before it is finalised. Please file your claim only after the fare has been finalised (denoted by the words 'Final Fare'). Claims must be filed within 14 days after the date of fare transaction. Please note that you can only view up to the last 180 days of your transaction history.

   Commuters who have not signed up for a TL SimplyGo account or linked their cards to their account can do so on the TransitLink SimplyGo Portal or TL SimplyGo app.
   
   

    

6. I have a posting of Incomplete Transaction/Rail Overstay Charge in my SimplyGo statement. Why is this so?

   For Rail

   A posting of Incomplete Rail Transaction will be reflected in your statement as “Missing Entry” / “Missing Exit”, if the point of entry or exit is not recorded in the SimplyGo system. A flat fare of $2.20 will be charged, regardless of the distance travelled.

   A posting of Rail Overstay Charge will be reflected in your statement as “*”, if you exceed the time limit allowed for exiting a station. In this case, you will be charged an additional fee of $2, on top of the actual fares incurred.

   For Buses

   Similar to train, a posting of incomplete transaction will be reflected in your statement as “Missing Entry” / “Missing Exit”, if the point of entry or exit on your bus journey is not recorded in the SimplyGo system.

   If there is a missing entry, the ride will be charged from the first stop of bus route to the point of exit.

   If there is a missing exit, the ride will be charged from the point of entry to the end of bus route.

1. Who can assist me if I encounter problems using my SimplyGo EZ-Link card at the point of boarding or alighting?

   Commuters who face issues at the point of boarding or alighting may approach the officers at the Passenger Service Centre or Bus Captains for assistance.

   If you experience repeated declined transactions, please use another travel card or contactless bank card to continue your journey.

   You may wish to contact the EZ-Link Hotline at 6496 8300 if you encounter any difficulties using a SimplyGo EZ-Link card.

2. Where can I find more information on the SimplyGo EZ-Link cards?

   For enquiries on the SimplyGo EZ-Link cards, please contact EZ-Link Hotline at 6496 8300 or visit EZ-Link website.

a. What is SimplyGo? 

‘SimplyGo’, also known as Account-based Ticketing, provides a range of e-payment options in-transit for commuters, bringing more ease and convenience for fare payments on trains and buses. Commuters can use their contactless bank cards (Mastercard, NETS and VISA) or Mastercard/Visa cards added to the mobile wallet for fare payments, eliminating the need for top-ups or carry a separate travel card. They can also use their SimplyGo EZ-Link cards or SimplyGo Concession cards.

When using contactless bank cards, mobile wallets and SimplyGo EZ-Link cards for travel on public transport, regular adult fares will be charged.

With SimplyGo Concession cards, cardholders will continue to enjoy subsidised fares for travel on public transport.

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b. What is a SimplyGo Concession card? What are the benefits and how is it different from my existing Concession card?

The SimplyGo Concession card refers to a Concession card that is compatible with the Land Transport Authority’s Account-based Ticketing system.  

1. 1. KEY BENEFITS WITH SIMPLYGO CONCESSION CARD

SimplyGo Concession cards can be registered and paired with the TransitLink (TL) SimplyGo app (available on Android and iOS devices) or EZ-Link app, for cardholders to enjoy greater convenience and benefits:

Available on TL SimplyGo app

• • • Skip the queue and top up on-the-go
      Perform card top-ups while on-the-go for yourself or family members

• • • Track Travel Spending and Card Balance
      Better manage your budget and keep track of your travel expenditure by monitoring the fares deducted through in-app notifications at the end of each trip. You can also view your transaction history and card balance on the app.

• • • Low-balance Alerts
      Get reminded when a top-up is required with in-app notifications when card balance is low. Remember to enable in-app notifications to receive these alerts.
      
      
    • View SimplyGo Concession card details
      Check the concession card type, concession status and expiry dates of your concession card and Monthly Concession Pass.
      
      
    • Purchase of Monthly Concession Pass
      Purchase a Monthly Concession Pass for your SimplyGo Concession card conveniently.
      
      
    • View and redeem eVoucher
      View and redeem public transport electronic voucher (eVoucher) directly to your SimplyGo Concession card.
      
      
    • Apply for new/replacement Concession card
      Use the TL SimplyGo app to apply for a new/replacement Concession card.
      
      
    • File claim and check claim status
      Submit claims for travel transactions and check claim status.
      
      
    • Share my account feature
      View the card details including travel transaction history and card balance of other TL SimplyGo account holders (e.g. your family members).

Available only on EZ-Link app

• • • Instant Card blocking
      Instantly block your lost card and get a refund of your remaining balance. If you have purchased a Monthly Concession Pass, the pro-rated balance will also be refunded. Please allow 10 working days for the refund.
      
      
    • Auto Top-Up Service
      With no convenience fees, you can conveniently sign up for Auto Top-Up through the EZ-Link app to enjoy automatic card top-ups when there is insufficient value. 

Commuters may choose to download and use either the TL SimplyGo app or EZ-Link app, or both.

     II. KEY CHANGES WITH SIMPLYGO CONCESSION CARD

SimplyGo Concession cards are accepted on all public buses and MRT/LRT fare gates. With SimplyGo Concession cards, fares charged and remaining card balance will not be displayed at the Bus card readers and MRT/LRT fare gates. The following message will be displayed:

Bus card readers	MRT/LRT fare gates

Commuters check their fare transaction and card balance through the following channels instead:

• • • TL SimplyGo app or online portal; or
    • EZ-Link app; or
    • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, General Ticketing Machines and TransitLink Kiosks.

Commuters will have to maintain a minimum card balance on their SimplyGo Concession card to ensure acceptance of cards at the Bus card readers and MRT/LRT fare gates. Please refer to the below table on the minimum card balance required:

Concession Card Type	Minimum Card Balance Required
Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student	$1.00
Persons with Disabilities	$2.00
Senior Citizens	$2.00
Undergraduate	$3.00
Full-time National Servicemen (NSF)	$3.00
Workfare Transport Concession Card	$3.00
Adult Monthly Travel Card	$3.00
For SimplyGo Concession cards added to the EZ-Link app	$0.00

Please note that SimplyGo Concession cards cannot be used to pay for motoring-related charges, including ERP and carpark charges. SimplyGo Concession cards are only accepted at selected merchants as listed here. The list is being expanded progressively as new merchants come onboard.

a. How do I get a SimplyGo Concession card? How do I upgrade my existing Concession card to SimplyGo?

From 18 October 2022, most Concession cardholders, except for MOE Primary, Secondary and Junior College students, will be able to upgrade their existing Concession cards to SimplyGo Concession cards. The upgrade function for the Student Concession cards (or School Smartcards) stated above will be made available in 2023. More details will be provided when ready.

Steps to upgrade your existing Concession card to a SimplyGo Concession card:

Simply bring along your existing Concession card to any ticketing machine (located at MRT stations and Bus Interchanges) to perform the upgrade to SimplyGo Concession.

Important: Please note the following before upgrading your Concession card to SimplyGo Concession at the ticketing machines.

1. 1. Please ensure that the card balance on your Concession card is at least $3 before initiating the upgrade to SimplyGo.
   2. The upgrading process to SimplyGo Concession cannot be reversed.
   3. The upgrading process simply migrates the information on your card to a backend account. There will be no change to the remaining balance of the card. Any active Monthly Concession Pass or Auto Top-Up subscription will still be in place when the card is upgraded to a SimplyGo Concession card. Any loyalty points (e.g. TapForMore points) on the card will also remain in the card after the upgrading process.
   4. If you upgrade your card in between trips (e.g. in the middle of a journey), the next trip after upgrading will be considered a new journey. You will thus not be able to enjoy distance-based fare for that trip. Please complete your journey before upgrading your concession card to avoid paying higher fares.
   5. An upgraded SimplyGo Concession card cannot be used to pay for motoring-related charges, including ERP and carpark charges.
   6. SimplyGo Concession cards are accepted for retail usage at selected merchants. More merchants are being added progressively. Please refer here for the updated list to date.
   7. You are encouraged to download and use the TL SimplyGo app to conveniently keep track of your fare transactions and card balance. With SimplyGo Concession cards, fare charged and remaining card balance will not be displayed at Bus card readers and MRT/LRT fare gates.

Step 1: Place card on reader	Step 2: Select Upgrade to SimplyGo (Note: location of this button may vary across the different ticketing machines)
Step 3: Select Proceed	Step 4: Upgrade successfully completed; Please remove card and collect your receipt.

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b. What should I do if the upgrading process fails?

If you are unable to upgrade your concession card at the ticketing machines, please approach the staff at any TransitLink Ticket Office/Passenger Service Centre for assistance.

Alternatively, you may contact the EZ-Link Customer Service team at 6496 8300 from 8am to 6pm daily (except on public holidays) or email customerservice@ezlink.com.sg if you require further assistance.

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c. What should I do if my card is blocked after the upgrading process?

Please ensure that the card balance on your SimplyGo Concession card is above the Minimum Travel Value (MTV) to avoid the possibility of your card being blocked after the upgrading process. Please note that this also applies to Concession cards on Auto Top-Up. Please refer to the table below for the MTV of the respective type of Concession cards.

Concession Card Type	Minimum Travel Value (MTV) Amount
Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student	$1.00
Person with Disabilities	$2.00
Senior Citizen	$2.00
Undergraduate	$3.00
Full-time National Servicemen (NSF)	$3.00
Workfare Transport Concession Card	$3.00
Adult Monthly Travel Card	$3.00

To unblock and continue using your SimplyGo Concession card, please top up your card to a value above the MTV amount. Please refer to the table above for easy reference. If your Concession card is on Auto Top-Up (ATU), the ATU service will resume thereafter.

For top-ups done using the Ticketing machines, you will be able to use your SimplyGo Concession card immediately after successful top-up. For top-ups done using other methods, please allow up to 10 minutes for your card to be unblocked.

If your SimplyGo Concession card remains blocked after being topped up to the MTV amount, please approach any TransitLink Ticket Office / Concession Card Replacement Office or contact TransitLink Hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays) to check the status of your card.

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d. How do I download the TL SimplyGo app and register my SimplyGo Concession Card on the app?

You may download the TL SimplyGo app from the Play Store (Android users) or Apple Store (iPhone users).

   

After downloading the TL SimplyGo app, register for a TL SimplyGo account. Thereafter, simply add your SimplyGo Concession card to the TL SimplyGo app.   

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e. Can I opt for the new / replacement Concession card to be issued as a SimplyGo Concession card?

This option is currently not available for new Concession cards issued, or for the replacement of expiring Concession cards.

If you want to replace your faulty or lost Concession card and your existing card is a regular Concession card, your replacement card will be one without the SimplyGo features. However, you may choose to upgrade your replacement card to a SimplyGo Concession card at the ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, General Ticketing Machines and TransitLink Kiosks.

Applying for a Replacement Concession card using TL SimplyGo app

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f. Can I switch back to the regular Concession card / opt out from the SimplyGo scheme if I no longer want to use the SimplyGo features?

Please note that the upgrading process to SimplyGo Concession (available at ticketing machines) cannot be reversed. If you wish to opt out from the SimplyGo scheme, you may apply for a regular Concession card replacement. Please note that card replacement fee will be applicable. 

For replacement of corrupted cards: SimplyGo Concession cardholders may choose between a SimplyGo or regular Concession card when replacing their existing Concession card at the TransitLink Concession Card Replacement Offices.

For replacement of lost cards: SimplyGo Concession cardholders can choose between a SimplyGo or regular Concession card when applying at any application channel. Please note that card replacement fee will be applicable.

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g. How do I check if my card is a SimplyGo Concession card?

You may check if your card is a SimplyGo Concession card using the following channels. If you have a SimplyGo Concession card, you will see the words “SimplyGo” or “Upgraded”.

Ez-Link Mobile App	TL SimplyGo app	TransitLink SimplyGo Portal
Top-Up Kiosk (TUK)	Assisted Service Kiosk	General Ticketing Machine (GTM)/Top-Up Machine(TUM)
TransitLink Kiosk	Bus Fare Reader	MRT/LRT Fare Gate

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h. How do I check my SimplyGo Concession card’s transaction history and card balance?

You may check your SimplyGo Concession card’s transaction history and card balance using the following channels:

• TL SimplyGo app or online portal; or
• EZ-Link app; or
• Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, General Ticketing Machines and TransitLink Kiosks

Using the TL SimplyGo app

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i. How do I top up my SimplyGo Concession card?

You may top up your SimplyGo Concession Card through the following channels:

• TL SimplyGo app or online portal; or
• EZ-Link app; or
• Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, General Ticketing Machines and TransitLink Kiosks; or
• TransitLink Ticket Offices

There are no additional charges for top-ups performed using the above channels.

Please refer to the table below for the minimum top-up amount for the respective concession cards when topping up at the various channels:

Concession Card Type	Minimum Top-Up Amount
School Smartcard (Primary, Secondary/Junior College) ITE Student Concession Card Diploma Student Concession Card Private Education Institution (PEI) Student Concession Card (Secondary)	TL SimplyGo app / EZ-Link app: $10 ePayment (NETS & credit/debit card) using ticketing machine: $5 Cash using ticketing machine: $2
All other concession cards	TL SimplyGo app / EZ-Link app: $10 ePayment (NETS & credit/debit card) using Ticketing Machine: $10 Cash using ticketing machine: $2

For top-ups made using the mobile apps and other channels located outside the transit area, if your original card balance was below the Minimum Travel Value, it may take up to 10 mins before you can use your card following the top-up.

Important: To avoid any inconvenience, please maintain a minimum balance of $3.00 on your travel cards.

Card balance on SimplyGo Concession card	Time taken for top-up to take effect
≥ Minimum Travel Value (MTV)	Top-up is immediate
< Minimum Travel Value (MTV)	Top-ups done using Ticketing machines are immediate For top-ups done using other channels, please wait for 10 minutes before using the card for public transport

 

Concession Card Type	Minimum Travel Value (MTV) Amount
Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student	$1.00
Persons with Disabilities	$2.00
Senior Citizens	$2.00
Undergraduate	$3.00
Full-time National Servicemen (NSF)	$3.00
Workfare Transport Concession Card	$3.00
Adult Monthly Travel Card	$3.00
All SimplyGo Concession cards added to the EZ-Link app	$0.00

Using the TL SimplyGo app to top up your SimplyGo Concession card

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j. How do I purchase a Monthly Concession Pass for my SimplyGo Concession card?

You can purchase the Monthly Concession Pass (MCP) for your SimplyGo Concession card through any of the following channels:

• TL SimplyGo app or portal; or
• Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, General Ticketing Machines and TransitLink Kiosks; or
• TransitLink Ticket Offices

Before purchasing MCP for your SimplyGo Concession card, please ensure that the card balance on your SimplyGo Concession card is above the Minimum Travel Value (MTV). Please refer to the table below for the MTV of the respective type of Concession cards.

Concession Card Type	Minimum Travel Value (MTV) Amount
Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student	$1.00
Person with Disabilities	$2.00
Senior Citizen	$2.00
Undergraduate	$3.00
Full-time National Servicemen (NSF)	$3.00
Workfare Transport Concession Card	$3.00
Adult Monthly Travel Card	$3.00
All SimplyGo Concession cards added to the EZ-Link app	$0.00

*Note:

Before November 2022: If your SimplyGo Concession card balance falls below the MTV amount, you will need to top up your card before you will be able to purchase a MCP.

From November 2022: If your SimplyGo Concession card balance falls below the MTV amount, you can purchase a MCP with a start date at least one day after the purchase date. To use the MCP immediately after purchase, you will need to top up the card prior.

Please note that if your card has a negative balance, i.e below $0.00, you will need to top up your card before you can purchase a MCP.

Using the TL SimplyGo app to purchase Monthly Concession Pass

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k. How do I sign up for Auto Top-up for my SimplyGo Concession card, using the EZ-Link app?

The Auto Top-Up service automatically tops up your SimplyGo concession card when there is insufficient value.

Upon successful sign-up of Auto Top-up, there will be a ‘hold’ amount of $0.50 reflected in your Credit card statement for authorisation purpose. This amount will be released to you within 7 working days.

For information on Auto Top-Up, please visit https://www.ezlink.com.sg/simplygo-ezlink-auto-top-up/.

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l. What should I do if I lose my SimplyGo Concession card? How do I block unauthorised usage on my lost SimplyGo Concession card, and get a refund of the remaining value on my card/concession pass?

For SimplyGo Concession cards that have been added to the EZ-Link app, you may block the lost SimplyGo Concession card immediately using the EZ-Link app to prevent unauthorised transactions and misuse.

Thereafter, a refund of the remaining value on the card and any pro-rated Monthly Concession Pass (MCP) value will be credited to the nominated bank account or another SimplyGo EZ-Link card, within 10 working days. 

Should you have also purchased an unutilised MCP for the next month, a refund will be made to the nominated bank account or another SimplyGo EZ-Link card. All refunds require 10 working days to process.

Alternatively, please call TransitLink Hotline at 1800-2255 663 immediately to report the loss and to prevent misuse. Operating hours are from 8am to 6pm daily (closed on public holidays).

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m. What should I do if my SimplyGo Concession card is damaged?

For assistance pertaining to damaged SimplyGo Concession card, please approach any TransitLink Ticket Office / Concession Card Replacement Office or contact TransitLink Hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).

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n. How do I check the expiry date of my SimplyGo Concession card or Monthly Concession Pass on the TL SimplyGo app?

1) Ensure you are logged in to the TL SimplyGo app.
2) Go to ‘My Cards’ and select the registered card you would like to check for information.
3) Select ‘Card Details’ to view the concession card type, expiry date of both the card and Monthly Concession Pass, and the Auto Top-Up status.

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o. Can I redeem my transport voucher to my SimplyGo Concession card?

Your SimplyGo Concession card can be used for the redemption of transport vouchers. If you have a public transport electronic voucher (eVoucher), you can redeem it to your SimplyGo Concession card remotely using the TL SimplyGo app. Alternatively, you may continue to redeem the eVoucher using the Assisted Service Kiosk, Top-Up Kiosk, TransitLink Kiosk or at the TransitLink Ticket Offices.

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p. Can I add my SimplyGo Concession card to my mobile wallet (e.g. Apple Pay or Google Pay)?

Currently, SimplyGo Concession cards cannot be added to a mobile wallet for contactless payment.

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q. Can I add my family member/s’ SimplyGo Concession card to more than one accounts the TL SimplyGo app?

You can add your family member/s’ SimplyGo Concession card to your TL SimplyGo account. However, a SimplyGo Concession card can only be added to one TL SimplyGo account.

If your family members are also users of the TL SimplyGo app and have already added their SimplyGo Concession card into their own accounts, you can still use the Share my account feature within the TL SimplyGo app to view their card details including travel transaction history and card balance. You can also perform card top-ups for them remotely.

Share card details with others using the Share my account Feature in TL SimplyGo app

Accept invitation and view card details of other TL SimplyGo account holders

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r. How do I reset my TL SimplyGo account password if I forget or misplace my password?

Please follow the steps below to reset your password.

You may also enable biometric login to access your TL SimplyGo account conveniently, without the need to enter your password every time.

a. Where can I use my SimplyGo Concession Card?

You can use your SimplyGo Concession card for transit (e.g.fare payments at MRT/LRT fare gates and on buses) exactly the same way as your regular concession card.

Additionally, you can use the SimplyGo Concession card at specified non-transit acceptance points for retail purchases at selected merchants listed here.

Important: SimplyGo Concession cards cannot be used to pay for motoring-related charges, including ERP and carpark charges.

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b. Are there any changes to the fares when using my SimplyGo Concession card for public transport?

Please be assured that there are no changes to the fares when using SimplyGo Concession cards. Commuters who use SimplyGo Concession cards for public transport will continue to enjoy existing concessionary fares.

Please refer to https://www.ptc.gov.sg/fare-regulation/bus-rail/fare-structure for more information on fares and  https://www.transitlink.com.sg/concession-cards for more information on concession fare eligibility.

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c. How do I use my SimplyGo Concession card for travel on public transport?

To travel on public transport, please tap in and out with your SimplyGo Concession card on the MRT/LRT fare gates, or bus card readers. Please take out your SimplyGo Concession card from your bag or wallet so that you tap only one contactless card on the fare gates / card readers. If several contactless cards are detected, more than one card may be charged.

The card reader will display “CEPAS CARD; SIMPLYGO” when your transaction is successful, as shown below:

Bus Fare Reader	MRT/LRT Fare Gate

*If the card reader at the point of boarding or alighting emits an amber light when tapping your card, this means that your Concession card’s entry/exit has been recorded. If the card reader at the point of boarding or alighting emits a red light when tapping your card, this means your Concession card has been rejected.

The SimplyGo Concession card can be used to pay for fares on all bus services operated by the public transport operators (PTOs). All PTO-operated services (basic, premium and express bus services) are installed with standard bus card readers, as shown above.

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d. Why am I unable to see the fare charged and remaining card balance on the card reader / fare gate at the point of exit when I am using a SimplyGo Concession card?

Fare charged and remaining card balance are not displayed instantaneously on the card reader / fare gates as these transactions are carried out through the backend system.

Your fare expenditure will be available for viewing and tracking on the TL SimplyGo app. Please enable your in-app notification to receive the estimated fare after each trip, and to be reminded when your card balance is low and a top-up is required.

You may also check your travel history and transactions at the ticketing machines available at the MRT/LRT stations and Bus Interchanges island-wide.

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e. What is the minimum value I need in my SimplyGo Concession card to travel?

Please refer to the table below for the Minimum Travel Value (MTV) of the respective type of concession cards. The MTV is necessary to ensure that there is sufficient card balance, even for the longest journey.

You will not be able to continue using your SimplyGo Concession card for travel if you have insufficient card balance (below MTV). Please top up your card in order to continue your journey.

Concession Card Type	Minimum Travel Value (MTV) Amount
Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student	$1.00
Person with Disabilities	$2.00
Senior Citizen	$2.00
Undergraduate	$3.00
Full-time National Servicemen (NSF)	$3.00
Workfare Transport Concession Card	$3.00
Adult Monthly Travel Card	$3.00
All SimplyGo Concession cards added to EZ-Link app	$0.00

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f. Why do I see an error message on the MRT/LRT fare gates and card readers on buses?

1. You may be tapping with more than one payment card.

   If you tap a wallet with multiple cards (e.g. Contactless bank card (Mastercard, NETS or Visa), EZ-Link, NETS FlashPay or concession cards), the card reader / fare gate may not be able to correctly identify the card you wish to travel with. As such, an incorrect transaction will occur, or you may see the following error messages.

   Bus Fare Reader	MRT/LRT Fare Gate

   Please take out the card you intend to use from your wallet or bag so that you tap only one card at the fare device to enter and exit. Do remember to always tap in and out with the same card. ­This prevents the system from considering the entry and exit as two separate trips.

2. Your card may have insufficient value.

You will not be able to continue using your SimplyGo Concession card for travelling if you have insufficient card balance. You will encounter the following messages on the fare devices (as shown in the pictures below).

Bus Fare Reader	MRT/LRT Fare Gate

Please top up your card in order to continue your journey. For top-ups using TL SimplyGo app and done at the retail outlets, please allow 10 minutes for the top-up to take effect and for the card to be accepted on public transport.

    c. Your card may be damaged / expired

Should you continue to encounter difficulties using the SimplyGo Concession card, please approach any TransitLink Ticket Office / Concession Card Replacement Office or contact TransitLink Hotline for assistance at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).

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g. What should I do if there are any discrepancies in my transactions for my SimplyGo Concession card? How do I submit a travel claim, using the TL SimplyGo app?

If there are any discrepancies in your travel transactions, please use the TL SimplyGo app or online portal to submit claims for the travel transactions.

You may also check the status of your claims on the TL SimplyGo app.

a. Who can assist me if I encounter problems using my SimplyGo Concession card at the point of boarding or alighting?

Commuters who face issues at the point of boarding or alighting can approach the Passenger Service Centre or Bus Captains for assistance, or contact TransitLink Hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays). 

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b. How can I provide feedback on my experience with SimplyGo Concession card and the TL SimplyGo app?

For feedback on the SimplyGo Concession card, you may visit https://www.ezlink.com.sg/support/ or call the EZ-Link hotline at 6496 8300 (8am – 6pm daily, closed on Public Holidays). Please leave a voice message after operating hours. 

For feedback on the TL SimplyGo app, you may visit the TransitLink SimplyGo Portal or contact TransitLink Hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).

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c. Where can I find more information about the SimplyGo Concession cards?

For more information about SimplyGo Concession cards, you may visit https://bit.ly/SimplyGoConcession or contact EZ-Link Hotline at 6496 8300 (8am to 6pm daily, closed on public holidays).