!
The Land Transport Authority (LTA) will be extending the existing adult CBT system, to operate in parallel with the SimplyGo system.
The following groups/cards are eligible for a free CBT card:
- EZ-Link cards that were converted to SimplyGo between 9 and 22 January 2024;
- SimplyGo EZ-Link cards that were bought between 9 and 22 January 2024;
- All eligible SimplyGo Concession cards converted or issued on or before 22 January 2024;
- All who have purchased a NETS Prepaid Card between 9 and 22 January 2024.

The Travel Smart Journeys (TSJ) is an initiative by the Land Transport Authority (LTA) to better distribute peak hour travel load for more comfortable rides and allow a more optimal use of our public transport infrastructure.

The North-East Line Scheme under the TSJ aims to achieve this by shifting eligible commuters staying in the North East region to take any of the 6 Bus Services - bus service 43e, City Direct Services 654, 660, 666, 671 and 672 - to their destinations.

  1. How can I be eligible for the North-East Line (NEL) Scheme?

You will be eligible for the NEL Scheme if you have tapped in at one of the stations stated below using your nominated* travel card for at least 4 weekdays (excluding Public Holidays), between 7 am and 9 am:

    • Punggol, Sengkang, Buangkok or Hougang MRT stations
    • Any stations along the Punggol and Sengkang LRT lines

The tap-ins must be within the preceding 30 calendar days prior to the date of registration.

Trips that do not meet the criteria mentioned above will not be counted towards your eligibility (including trips that fail to meet the criteria due to a train disruption, delay, etc.).

*Commuters will have to add and nominate a travel card (contactless Mastercard/Visa credit/debit card, SimplyGo Concession, SimplyGo EZ-Link, Concession, EZ-Link or NETS FlashPay card) in their SimplyGo account. It is recommended for the nominated travel card to be the commuter’s most frequently used travel card.

  1. Why do I need to register for a SimplyGo account in order to participate in the Travel Smart Journeys (TSJ)?

    The TSJ is administered through the SimplyGo app/portal. A SimplyGo account is hence required.

  2. How do I register for a SimplyGo account?

    You may register for a SimplyGo account HERE or through the SimplyGo app available for download on the Apple App Store and Google Play Store.

  1. How do I register for the Travel Smart Journeys (TSJ)?

    After you register for a SimplyGo account, you can register for the TSJ under the TSJ Settings in the Travel Smart Journeys section within the SimplyGo app/portal.

    Please proceed to nominate a travel card that is already added to your SimplyGo account. The nominated travel card will be used to determine your eligibility for the North-East Line Scheme and the awarding of points subsequently.

  2. How do I know if I am eligible for the North-East Line Scheme?

    Eligible Travel Smart Journey (TSJ) participants will be notified of their eligibility one day after their registration.

    The status will be updated as ‘Eligible’ under the TSJ section in the SimplyGo app/portal.

    Email and notification will be sent in the Notification Inbox within the mobile app/portal. Push notifications will also be sent on mobile devices (for mobile app users who have enabled the function) to inform them of their eligibility for the scheme.

    iOS


    Android


    Web

  1. What types of travel cards are eligible for nomination under the Travel Smart Journeys (TSJ)?

    You may use any contactless Mastercard/Visa credit/debit cards as well as NETS Tap cards, SimplyGo Concession, SimplyGo EZ-Link, Concession, EZ-Link and NETS FlashPay cards that are used for transit payment and registered with SimplyGo app/portal to participate in the TSJ.

  2. Can I nominate multiple travel cards for the Travel Smart Journeys (TSJ) and the awarding of points?

    The TSJ allows only one travel card to be nominated at any one time to determine your eligibility and for the awarding of points. You are encouraged to nominate your most frequently used travel card.

    Should you wish to change your nominated travel card, please note that the change will take effect at 12 am the following day.

    iOS


    Android


    Web

  3. How do I change my nominated travel card for the Travel Smart Journeys (TSJ)? Will I lose my points or will my eligibility status change if I do so?

    You can change your nominated travel card under TSJ Settings in the Travel Smart Journeys section within the SimplyGo app/portal.

    Points accumulated previously will remain in your account even after you have changed your nominated travel card, and you will remain eligible for as long as the scheme is valid.

    If you withdraw from the scheme and decide to register again after more than 30 calendar days, your eligibility status will be re-determined using the travel card that is nominated at the point of re-registration.

    iOS


    Android

    Web

  4. I have just changed my nominated card for the Travel Smart Journeys. When will it take effect?

    The newly nominated travel card will take effect the subsequent day at 12 am.

  5. Will my eligibility status for the North-East Line (NEL) Scheme change?

    Commuters who are eligible for the NEL Scheme will remain so for as long as the scheme is valid.

    If you withdraw from the scheme and decide to register again after more than 30 calendar days, your eligibility status will be re-determined using the travel card that is nominated at the point of re-registration.

  1. How do I earn points under the North-East Line (NEL) Scheme?

    After confirmation of your NEL Scheme eligibility, you will receive 150 points (equivalent to a value of SGD1.50) for each eligible trip made on any of the 6 bus services listed below using your nominated travel card on weekdays (excluding Public Holidays).

    Bus Service 43e - Punggol Bus Interchange to Marine Parade Road

    City Direct Service 654 - Anchorvale Street to Shenton Way

    City Direct Service 660 - Buangkok Green to Shenton Way

    City Direct Service 666 - Punggol Drive to Marina Boulevard

    City Direct Service 671- Punggol Road to Marina Boulevard

    City Direct Service 672 - Hougang Street 51 to Raffles Quay

    A bus trip is deemed eligible if both conditions listed below are fulfilled:

    • Board and tap in from any of the bus stops categorised under “Board” between 7 am and 9 am; and
    • Tap out and alight from the same bus at any of the bus stops categorised under “Alight”

    Trips that do not meet the criteria stated above will not be eligible for any points (including trips that fail to meet the criteria due to a bus delay, traffic disruption, etc.).
  2. When will the points for an eligible bus trip made under the North-East Line Scheme be credited?

    Your Travel Smart Journeys account will reflect the reward points within 10 calendar days after the last eligible bus trip.
  3. Instead of using my nominated travel card to tap in/out on the 6 bus services for the North-East Line (NEL) Scheme, I used another travel card registered under my SimplyGo account. Will I still be able to earn points for that trip?

    No. Points will only be awarded through the NEL Scheme for eligible trips taken, using the nominated travel card.
  4. I have forgotten to tap out at the bus stop with my nominated travel card for the North-East Line (NEL) Scheme. Will I still be able to earn points for that trip?

    No. Points will only be awarded through North-East Line (NEL) Scheme for trips that start and end at the designated “Alight” and “Board” bus stops with the nominated travel card.

    Travel Smart Journeys participants are reminded to tap out with their nominated travel card when alighting.
  5. Besides travelling on the 6 bus services, are there any other avenues for me to earn points under the North-East Line (NEL) Scheme?

    Points awarded through the NEL Scheme are only for eligible trips made on the 6 bus services: Bus Service 43e, City Direct Services 654, 660, 666, 671 and 672.

  1. Where can I view my points and transactions under the Travel Smart Journeys (TSJ)?

    You may view your points and transactions under Transactions in the Travel Smart Journeys section within the SimplyGo app/portal.

    iOS


    Android


    Web

  2. What can I do with my points earned under the North-East Line Scheme?

    You may convert your points to cash rewards. This can be done through the “Rewards” page within the Travel Smart Journeys section of the SimplyGo app/portal.

    You will require a minimum of 500 points to request for a pay-out. Every 500 points can be converted to SGD5 worth of electronic travel vouchers. Any amount part thereof cannot be converted.

    iOS


    Android


    Web

  3. Why have I not received any points under the North-East Line Scheme for my recent bus trips?

    It may take up to 10 calendar days upon the completion of an eligible trip for the points to be reflected in your Travel Smart Journeys account.

    If you do not see the points reflected in your account after 10 calendar days, you may send in your enquiry at https://www.transitlink.com.sg/eservice/efeedback/.

  4. When will my points expire?

    The points will expire after 6 calendar months from the month in which the points are awarded. For example, if 150 points are awarded on 15 April 2023, these 150 points will expire on 1 November 2023.

    We regret that appeals will not be entertained.

  5. Can I transfer my points to another account?

    The points in your Travel Smart Journeys account are non-transferrable.

  6. What happens to my existing points if I change my nominated travel card?

    The points accumulated previously will remain in your Travel Smart Journeys account even if you change your nominated travel card.

  1. How does the auto points conversion function work?

    Travel Smart Journeys (TSJ) participants who enable this function will have their points automatically converted to rewards to their selected travel card, based on their selected points conversion rate. Once the TSJ account accumulates sufficient points*, the points will be converted to rewards automatically.

    *The minimum number of points required for auto points conversion is 500

  2. How do I enable the auto points conversion function?

    To enable auto points conversion,

    For SimplyGo app:

    1. Select the reward at the Rewards tab 
    2. Enable the auto points conversion function and select a travel card which you would like the rewards to be credited to


    For SimplyGo portal:

    1. Click the auto points conversion button at the Rewards page
    2. Select the points conversion rate and the travel card which you would like the rewards to be credited to


    Rewards that are chosen to be credited directly to your contactless Mastercard/Visa credit/debit cards and NETS Tap cards will be in the form of “cashback”.  Rewards to be credited to your SimplyGo Concession or SimplyGo EZ-Link card will be automatically credited to your travel card.  

    Rewards to be credited to your Concession/EZ-Link/NETS FlashPay cards will have to be redeemed at the Assisted Service Kiosks, Top-Up Kiosks, SimplyGo Kiosks, SimplyGo Ticketing Service Centres or Ticket Offices.

  3. How do I disable the auto points conversion function?

    You may disable the auto points conversion function under Rewards in the Travel Smart Journeys section within the SimplyGo app/portal any time.

    For SimplyGo app:

    1. Select the reward you have chosen for auto points conversion at the Rewards tab
    2. Toggle the button to disable the function


    For SimplyGo portal:

    1. Click the auto points conversion button under the Rewards page
    2. Click delete 

  1. What kind of rewards are available and where can I view them?

    Points can be exchanged for cash rewards in denominations of SGD5, 10, 15 and 20. You may view the available rewards under the “Rewards” page within the Travel Smart Journeys section of the SimplyGo app/portal.

    iOS


    Android


    Web

  2. Do I need to credit the cash rewards into the travel card which I had nominated when registering for the Travel Smart Journeys (TSJ) or can I credit the rewards into another card registered under my SimplyGo account?

    You may select any contactless Mastercard/Visa credit/debit card, NETS Tap card or SimplyGo Concession/SimplyGo EZ-Link/Concession/EZ-Link/NETS FlashPay card registered under your SimplyGo account, including your nominated travel card, to credit your cash rewards earned through TSJ NEL scheme.
  3. How long does it take for me to receive my cash rewards?

    It will take up to 3 calendar weeks for your cash rewards to be credited to your selected contactless Mastercard/Visa credit/debit card, NETS Tap card or SimplyGo Concession/SimplyGo EZ-Link/Concession/EZ-Link/ NETS FlashPay card.
  4. How will the cash rewards be credited to me?
    Cash rewards redeemed are credited directly to the selected contactless Mastercard/Visa credit/debit cards and NETS Tap cards in the form of “cashback”. They will be reflected as a credit line item in the contactless bank card statement.

    Cash rewards credited to the SimplyGo Concession/SimplyGo EZ-Link card will be automatically credited into the travel card.

    Cash rewards credited to the selected Concession/EZ-Link/NETS FlashPay cards can be redeemed at any Assisted Service Kiosks, Top-Up Kiosks, SimplyGo Kiosks, SimplyGo Ticketing Service Centres or Ticket Offices.
  5. How do I view the cash rewards that I have chosen to credit to my contactless Mastercard/Visa credit/debit card/NETS Tap card/SimplyGo Concession/SimplyGo EZ-Link/Concession/EZ-Link/NETS FlashPay card?

    You may view your cash reward transactions under Transactions in the Travel Smart Journeys section within the SimplyGo app/portal.
  6. How will I know if my cash rewards have been credited to my selected contactless Mastercard/Visa credit/debit card/NETS Tap card/SimplyGo Concession/SimplyGo EZ-Link card or if they are ready for redemption using my Concession/EZ-Link/NETS FlashPay card at the Assisted Service Kiosks, Top-Up Kiosks, SimplyGo Kiosks, SimplyGo Ticketing Service Centres or Ticket Offices?

    A notification will be sent to your Notification Inbox within the SimplyGo app/portal, as well as your email address. For mobile app users who have enabled push notifications, a push notification will also be sent on your mobile devices that the cash rewards have been credited.
  7. What should I do if the contactless Mastercard/Visa credit/debit card/NETS Tap card that I credited my cash rewards is lost or cancelled?

    For cash rewards that were credited to your contactless Mastercard/Visa credit/debit card or NETS Tap card before it was reported lost/cancelled, the cash rewards will be reflected in the form of “cashback” in your bank card statement. The amount credited will not be refunded even if your card is lost or cancelled. You will need to follow the terms and conditions of your bank card issuer on the handling of lost/cancelled cards.

    Cash rewards which failed to be credited to a contactless Mastercard/Visa credit/debit card or NETS Tap card after it has been reported lost/cancelled will be credited back to your Travel Smart Journeys account in the form of points. You will be required to select another valid and functioning contactless bank card or SimplyGo Concession/SimplyGo EZ-Link/Concession/EZ-Link/ NETS FlashPay card that is registered under your SimplyGo account for the crediting of cash rewards.
  8. How do I redeem my cash rewards at the Assisted Service Kiosks (ASKs), Top-Up Kiosks (TUKs) or SimplyGo Kiosks?


    ASKs/TUKs

    1. Place the Concession/EZ-Link/NETS FlashPay card that you have selected to credit your rewards to on the card reader and select the Vouchers & Rewards button
    2. Select the cash rewards voucher that you want to redeem to your card and click on the confirm button
    3. Wait for the transaction to be completed successfully before removing your card


    SimplyGo Kiosks

    1. Place the Concession/EZ-Link/NETS FlashPay card that you have selected to credit your rewards to on the card reader and select the Travel Smart Journeys Rewards button
    2. Select the Proceed button to redeem the rewards to your card
    3. Wait for the transaction to be completed successfully before removing your card
  9. What should I do if the SimplyGo Concession/SimplyGo EZ-Link/Concession/EZ-Link/ NETS FlashPay card which I have selected for my rewards to be credited to is lost/expired/corrupted?

    Any cash rewards that have not been credited to your lost/expired/corrupted SimplyGo Concession/SimplyGo EZ-Link/Concession/EZ-Link /NETS FlashPay card can be transferred to a new card registered under your SimplyGo account.


    You can appeal for the cash rewards to be transferred to a new card registered under your SimplyGo account via https://www.transitlink.com.sg/eservice/efeedback.

    Please note that any unutilised cash rewards that have already been credited to the card before it is lost/expired/corrupted will not be refunded.
  10. Will my cash rewards expire?

    If you have chosen to credit your cash reward to a Concession/EZ-Link/NETS FlashPay card, the reward must be redeemed within 3 calendar months from the month it is made available for redemption at the Assisted Service Kiosks, Top-Up Kiosks, SimplyGo Kiosks, SimplyGo Ticketing Service Centres or Ticket Offices.


    For example, if the cash reward is available for redemption on 15 April 2023, the last day of redemption will be on 31 July 2023.

    We regret that appeals will not be entertained.

  1. How do I withdraw from the Travel Smart Journeys (TSJ)?

    You may withdraw from the TSJ through the “TSJ Settings” page. This can be assessed from the TSJ section within the SimplyGo app/portal.

    iOS


    Android


    Web

  2. What happens to my points when I withdraw from the Travel Smart Journeys (TSJ)?

    You will earn points for eligible trips made on your nominated travel card up to the day you withdraw from TSJ.

    You may continue to access the Rewards page via the SimplyGo app/portal and convert any remaining points in your TSJ account to cash rewards before the expiry date.

    If you have previously enabled auto points conversion, your points will continue to be converted to cash rewards if there are sufficient points in your TSJ account.

  3. If I re-register for the Travel Smart Journeys (TSJ) after the initial withdrawal, can I reinstate my points?

    The points accumulated previously will continue to remain in your TSJ account when you withdraw from the scheme. Hence, the points which have not been converted to cash rewards will still be available upon re-registration. However, these points will expire after 6 months from the month in which the points were awarded.

    For example, if 150 points are awarded on 15 April 2023, these 150 points will expire on 1 November 2023.

    We regret that appeals will not be entertained.
  4. I have been deemed eligible for the North-East Line Scheme. If I withdraw and decide to re-register for the Travel Smart Journeys (TSJ), will my eligibility status be reinstated?


    Your eligibility status will be reinstated without additional verification if you re-register for the TSJ within 30 calendar days from the day of withdrawal.

    If you re-register after 30 calendar days, your eligibility status will be re-determined using the travel card that is nominated at the point of re-registration.

  1. Where can I seek assistance or find out more about the Travel Smart Journeys (TSJ)?

    You can send in your enquiries at https://www.transitlink.com.sg/eservice/efeedback/.

    More information on the TSJ is also available on the SimplyGo app/portal.